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Non-resort properties charging a 'Facilities Fee'

Old Dec 5, 2015, 1:23 pm
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Last edit by: jumpdogjump
This is a list of non-resort properties that currently charge a daily facilities fee or resort fee. These mandatory fees are for questionable services, some of which are already included as free benefits for SPG Gold and Platinum members, SPG American Express cardholders, and/or other guests. These duplicate services are colored in red.

CALIFORNIA
The Park Central San Francisco
Fee (Per Night): $44 USD (effective 5/1/17)
Includes:
  • Unlimited wired and wireless High Speed Internet Access for up to five devices
  • Unlimited local and 1-800 phone calls
  • In-room bottled water
  • In-room Starbucks coffee
  • Luggage storage
  • 24-hour fitness center access
  • 8 USD discount at Equinox Fitness Center (27 USD instead of 35 USD)
  • Weekly guided morning runs
  • Complimentary bicycle rental on a first-come, first-served basis
  • 3 USD off an adult ticket at the California Academy of Sciences
  • 5 USD off a 48-hour adult ticket on City Sightseeings Hop On Hop Off Double Decker Bus
  • Shopping discounts (please ask the Concierge for details)

ALTERNATE/REPLACEMENT AMENITY: TBD.

Le Meridien Delfina Santa Monica
Fee (Per Night): $18 USD
Includes:
  • Premium wireless High Speed Internet Access for unlimited devices
  • Local and toll-free 800 calls
  • Newspaper
  • Sparkling welcome drink
  • One in-room bottled water
  • illy coffee daily
  • Wellness classes offered three times per week
  • Local shuttle service within a two-mile radius of the hotel
  • Four hours of bicycle rental

ALTERNATE/REPLACEMENT AMENITY: TBD.

Sheraton San Diego Hotel & Marina
Fee (Per Night): $19 USD - waived for Plats. [See post #92.]
Includes:
  • In-room High Speed Internet Access
  • Local and long-distance phone calls
  • Access to tennis facilities
  • One-hour rental of a bicycle, kayak, or stand-up paddleboard

ALTERNATE/REPLACEMENT AMENITY: TBD.

FLORIDA
Four Points by Sheraton Orlando Studio City
Fee (Per Night): $13.33 USD
Includes:
  • Complimentary Parking
  • Wi-Fi
  • Scheduled transportation to area theme parks
  • Local and 1-800 calls

ALTERNATE/REPLACEMENT AMENITY: TBD.

GEORGIA
Sheraton Atlanta Airport Hotel
Fee (Per Night): $9.95 USD
Includes:
  • Basic wireless Internet access
  • Local, 800, and directory-assisted calls
  • Up to 10 pages of photocopies
  • Outgoing faxes
  • Shuttle service within a 5-mile radius of the hotel

ALTERNATE/REPLACEMENT AMENITY: The fee is waived.

ILLINOIS
Westin Chicago Northwest
Fee (Per Night): $10 USD
Includes:
  • Overnight self parking
  • Daily newspaper Monday through Friday
  • One bottle of water
  • Local and 1-800 calls

ALTERNATE/REPLACEMENT AMENITY: TBD.

NEVADA
Westin Las Vegas
Fee (Per Night): $24.99 USD (plus $3.00 tax)
Includes:
  • High-speed Wi-Fi internet access
  • Unlimited local toll-free and domestic long distance telephone calls to all 50 states
  • Valet and self-parking
  • Use of our Hibiscus Spa's sauna and steam room
  • Access to our pool, whirlpool and Westin Workout Gym
  • Boarding pass printing
  • Incoming faxes
  • Public notary
  • Two bottles of water per guestroom

ALTERNATE/REPLACEMENT AMENITY: The HSIA fee - $12.99 (tax included) - will be waived by the front desk at check-in for members who already receive this benefit. If it is not offered, politely request it.

NEW YORK
Le Parker Meridien New York
Fee (Per Night): $15 USD
Includes:
  • Wired or Wireless High Speed Internet Access for multi-devices in guestrooms, the lobby, restaurants and the bar.
  • Unlimited use of Gravity Fitness Center.
  • Unlimited use of the penthouse pool.
  • Unlimited toll free and local calls from your in room phone.

ALTERNATE/REPLACEMENT AMENITY: TBD.

Sheraton At The Falls Hotel
Fee (Per Night): $9.95 USD
Includes:
  • One bottle of water per day
  • Parking
  • Unlimited wireless High Speed Internet Access
  • 50 USD casino slot voucher for a maximum of two guests: 25 USD per guest; one use per day; 50 USD minimum wager required
  • Refrigerator or microwave (subject to availability)

ALTERNATE/REPLACEMENT AMENITY: TBD.

PUERTO RICO
Sheraton Old San Juan hotel
Fee (Per Night): 16%
Includes:
  • High Speed Internet Access
  • Two complimentary bottle of water per room
  • Free domestic calls
  • Complimentary fruit at front desk
  • Access to the Sheraton Fitness Center

ALTERNATE/REPLACEMENT AMENITY: TBD.

Sheraton Puerto Rico Hotel & Casino
Fee (Per Night): 16%
Includes:
  • High Speed Internet Access
  • Daily English-language newspaper
  • One complimentary bottle of water per room
  • Toll-free phone calls
  • Pool chaise chairs
  • Access to the Sheraton Fitness Center

ALTERNATE/REPLACEMENT AMENITY: TBD.

TENNESSEE
Sheraton Nashville Downtown Hotel
Fee (Per Night): $12 USD
Includes:
  • Wireless High Speed Internet Access
  • Local and 800-Number calls
  • Incoming faxes
  • Outgoing domestic faxes
  • Newspapers

ALTERNATE/REPLACEMENT AMENITY: TBD.
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Non-resort properties charging a 'Facilities Fee'

 
Old Jun 25, 2017, 9:05 am
  #106  
 
Join Date: Jan 2012
Location: San Juan, PR
Programs: MR AMB/LT T, AS MVPG75K, TK EP/*G, DL D, IH AMB/D/IC, HH D, CR D, FoundersCd, Sixt P, NTL EE, Hz 5*
Posts: 425
Originally Posted by Doc Savage
There oughtta' be a law...

Seriously, I think we should petition Congress for a law requiring all non-optional fees be included in room prices.

None of this small print BS. If you can't refuse the fee, it is part of the posted basic room rate. Period.
Perhaps an effective protest would be to book one or many refundable rooms, then call repeatedly to confirm the rate/fees/etc, and cancel if non optional fees are imposed? Resort fees might already be a ship that has sailed, but there aren't any markets where every property has these new fees.

Being obnoxious as a form of protest could be effective.
rdlmitedu is offline  
Old Jun 25, 2017, 9:18 am
  #107  
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Originally Posted by Habbit
I recently was at The Park Central San Francisco and had the facility fee for my (excellent) stay waived.
Last time we stayed there, they told us they would waive it, but they charged us anyway.
mahasamatman is offline  
Old Jul 1, 2017, 1:07 am
  #108  
 
Join Date: Dec 2015
Posts: 22
Originally Posted by Bonaventure
oh my lord!!!! Is this actually possible/policy?? I've paid this property $1,000+ just for bogus facility fees, now $45 a night, for nothing! And I'm not even treated particularly well here either.
That's really unfortunate. I called them up before my stay and asked and she waived it without hesitation.

Originally Posted by mahasamatman
Last time we stayed there, they told us they would waive it, but they charged us anyway.
I checked my bill and statement after the charges had posted, and it was. Try giving them a call?
Habbit is offline  
Old Jul 1, 2017, 1:35 am
  #109  
 
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
Originally Posted by rdlmitedu
Perhaps an effective protest would be to book one or many refundable rooms, then call repeatedly to confirm the rate/fees/etc, and cancel if non optional fees are imposed? Resort fees might already be a ship that has sailed, but there aren't any markets where every property has these new fees.

Being obnoxious as a form of protest could be effective.
That's not protest. It's just being childish.
JackE is offline  
Old Mar 1, 2019, 10:34 pm
  #110  
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I booked a hotel in San Diego that does not list a resort fee anywhere on the website. However, the confirmation email I got does list a resort fee of $25 a day. Besides the fact that this is illegal (false advertising), what recourse do I have? (Side note: how this hotel is even considered a 'resort' is beyond me).

I'm not calling out the hotel just yet because then they have a chance to fix the error before my arrival. I plan on walking the manager through the booking process and showing him/her that the fee is not called out anywhere.

Thanks,
RM
RobOnLI is offline  
Old Mar 2, 2019, 1:52 am
  #111  
 
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,820
Originally Posted by Bonaventure
oh my lord!!!! Is this actually possible/policy?? I've paid this property $1,000+ just for bogus facility fees, now $45 a night, for nothing! And I'm not even treated particularly well here either.
So if you keep staying despite your protests why in the world would u expect them to change??????
Why not stay somewhere where you are treat well?
estnet is offline  

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