Go Back  FlyerTalk Forums > Miles&Points > Discontinued Programs/Partners > Starwood | Starwood Preferred Guest
Reload this Page >

Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex

Community
Wiki Posts
Search
Old Nov 25, 2015, 3:31 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: KENNECTED
Earn 2,500 bonus Starpoints® between November 20 and February 29, 2016, when you book and pay for a stay using your registered American Express® Card and use SPG KeylessTM during that stay.

Offer valid for one stay only.

Details & Registration :
http://www.spgpromos.com/amexkeyless...language=en_US

List of participating properties :
https://www.spgpromos.com/keyless/?a...sPromo_Ann_ENG


T&Cs :
Registration and Earning
Members must register for this offer online with a valid SPG account number at spg.com/amexkeyless by February 29, 2016, midnight Eastern Time (ET). Card Members who have registered for this offer, downloaded one of the SPG mobile apps, registered their mobile device, and opted in to SPG Keyless are eligible to receive a one-time 2,500 Starpoints bonus for one (1) consumed stay between November 20 and February 29, 2016 (the "promotion period").

Card Members must book and pay using their American Express® Card. Bookings made prior to the promotion period are eligible for this offer, but only eligible stays consumed during the promotion period will receive the bonus. Registered members may earn a maximum of 2,500 bonus Starpoints during the promotion period with a one room max. This bonus is eligible at participating SPG Keyless properties.

Bonusing
You must first register for this offer, download one of the SPG mobile apps, register and opt in for SPG Keyless and then book and pay for a stay using your American Express® Credit or Charge Card. For more information on SPG mobile apps and keyless, please visit www.spg.com/keyless.

Must be a member of Starwood Preferred Guest to register for offer and receive Starpoints. Enroll for free at spg.com. Bonus Starpoints will post to the registered member's account within 2–4 weeks after the qualifying stay posts.

Eligible Stays
An Eligible Stay is defined as one or more consecutive nights paying an Eligible Rate at a participating SPG Keyless W®, Aloft®, or Element(SM) property regardless of the number of check-ins or checkouts that occurs and post to the member's Starwood Preferred Guest® account. Eligible Stays with at least one night in the promotion period will receive a bonus. An Eligible Rate is any rate that is eligible to earn Starpoints in the Starwood Preferred Guest program. A description of SPG-participating hotels and resorts and of Eligible Stays and Eligible Rates can be found at spg.com under Terms & Conditions of the SPG program. See Section 1.4 b iii for the complete definition of Eligible Rates.

Qualifications and Starwood Terms
All promotions are subject to the Starwood Preferred Guest program terms and conditions, which are subject to change without notice and can be found at spg.com. Offer is applicable to individual members only and not to groups. Not responsible for clerical or typographical errors. Starwood reserves the right to discontinue this offer at any time. Fulfillment of the offer is the sole responsibility of Starwood. To update your communication preferences or learn about our privacy practices, view our Privacy Statement on spg.com/privacy, or access our privacy information line by calling 1-877-782-0071 in the U.S. and Canada or +353-21-4930474 in all other countries. Starpoints, SPG, Preferred Guest, Sheraton, Four Points, W, Aloft, The Luxury Collection, Le Méridien, Element, Sheraton, St. Regis, Tribute Portfolio and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates. Void where prohibited by law.
Print Wikipost

Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex

 
Thread Tools
 
Search this Thread
 
Old Dec 14, 2015, 4:42 am
  #76  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,027
Originally Posted by craigthemif
Within 24 hours of the stay posting to my SPG account.
Same here.

PS, Please keep this thread for the discussion of the Amex Keyless promo only. Any general experiences and glitches with Keyless should be posted here :

http://www.flyertalk.com/forum/starw...er-thread.html

Thx

Last edited by Oxon Flyer; Dec 14, 2015 at 4:48 am
Oxon Flyer is offline  
Old Dec 15, 2015, 9:45 pm
  #77  
 
Join Date: Mar 2000
Location: Los Angeles
Posts: 148
I'm attempting to register for this promotion and unfortunately the landing page isn't loading. I can get the landing page with the participating properties to load, but nothing else - so I'm unable to register.
MGJ2727 is offline  
Old Dec 15, 2015, 11:33 pm
  #78  
 
Join Date: Aug 2001
Location: Paris, France
Programs: IHG, CC, HH, AF, AA, UA
Posts: 830
Originally Posted by Oxon Flyer
Same here.

PS, Please keep this thread for the discussion of the Amex Keyless promo only. Any general experiences and glitches with Keyless should be posted here :

http://www.flyertalk.com/forum/starw...er-thread.html

Thx
AFAIC, the glitch has a direct relationship with the promo, as I did not receive the points due to the malfunctioning system and/or bad training and will have to chase them.

I'm actually wondering if they launched the promo in order to obtain cheap UAT from us.
yann is offline  
Old Dec 16, 2015, 8:20 am
  #79  
 
Join Date: Aug 2014
Location: HK
Programs: SPG Platinum, BW Diamond, TK Elite
Posts: 380
I completed my stay last Friday, still not seeing the extra point posted to my account
fakeman is offline  
Old Dec 16, 2015, 9:43 am
  #80  
 
Join Date: Jan 2012
Location: NYC
Programs: Delta DM, SPG Plat 100 (LT Gold), IHG Spire, Hyatt Diamond, HH Gold, National EE, Hertz Prez Circle
Posts: 473
24-hour posting here as well

Stayed at the aLoft London for 2 nights, and points posted 24 hours after my stay's points posted.

Just for a datapoint:

I updated SPG.com with the credit card I wanted the room to be charged to as a saved card payment. Couldn't use the previously-furnished link. Accepted the Keyless invite when it was made available. Upon arrival at the hotel, they still gave me a plastic key, but Keyless worked just as well. Good incentive to try Keyless again after a bunch of rough stays at my last few W's.
landeej is offline  
Old Dec 16, 2015, 10:57 pm
  #81  
 
Join Date: Aug 2001
Location: Paris, France
Programs: IHG, CC, HH, AF, AA, UA
Posts: 830
Originally Posted by Starwood Lurker
My apologies for the inconvenience. Anyone finding themselves in this kind of situation should send an email to [email protected] to report their experience directly to the team monitoring this.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
I e-mailed them yesterday. Received a prompt response asking me to wait for 4 weeks.

Wait and see...
yann is offline  
Old Dec 20, 2015, 1:21 pm
  #82  
 
Join Date: Aug 2014
Posts: 68
Originally Posted by fakeman
I completed my stay last Friday, still not seeing the extra point posted to my account
Similar boat here.

I had a successful stay at the Aloft Silicon Valley from 12/1 - 12/5 after registering for the promotion, booking and paying with my SPG AmEx card, and using SPG Keyless.

However, the bonus points have not posted. Can I contact a Lurker with details surrounding my stay to help see what went wrong here? Thanks!

Last edited by Beeb; Dec 20, 2015 at 1:27 pm
Beeb is offline  
Old Dec 20, 2015, 6:02 pm
  #83  
Company Representative - Starwood
 
Join Date: Aug 2011
Programs: SPG
Posts: 713
Originally Posted by Beeb
Similar boat here.

I had a successful stay at the Aloft Silicon Valley from 12/1 - 12/5 after registering for the promotion, booking and paying with my SPG AmEx card, and using SPG Keyless.

However, the bonus points have not posted. Can I contact a Lurker with details surrounding my stay to help see what went wrong here? Thanks!
Bonus Starpoints will post to the registered member's account within 2–4 weeks after the qualifying stay posts.

If you don't see them after the 4 weeks please let us know by PM or email and we'll look into it for you.

[email protected]
Kazia Dabrowski | Social Media Specialist
Starwood Customer Contact Centre
Starwood Lurker IV is offline  
Old Dec 20, 2015, 7:08 pm
  #84  
 
Join Date: Aug 2014
Posts: 68
Originally Posted by Starwood Lurker IV
Bonus Starpoints will post to the registered member's account within 2–4 weeks after the qualifying stay posts.

If you don't see them after the 4 weeks please let us know by PM or email and we'll look into it for you.

[email protected]
Kazia Dabrowski | Social Media Specialist
Starwood Customer Contact Centre
Thank you!
Beeb is offline  
Old Dec 20, 2015, 8:05 pm
  #85  
 
Join Date: May 2015
Location: LAX, BUR
Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry
Posts: 1,933
Originally Posted by mhdena
My email to SPG last week

My SPG keyless is not recognize the

Rancho Aloft property here on 12/4/15 Rancho Cucamonga, CA.



The front desk lady tried and tried, she called SPG customer service and tried some more with no success.
I also called SPG to notify them of the difficulty.
I called SPG again Wed 16th, got a supervisor to look further into it, saw the original request made but no action since then. She promised to get me the points within 4-5 days.

Points posted Fri 18th.
mhdena is offline  
Old Dec 21, 2015, 11:19 am
  #86  
 
Join Date: Aug 2012
Posts: 6,752
For the 2,500 Promo, does it apply to "cash + points" stays?

Thanks!
Visconti is offline  
Old Dec 21, 2015, 11:32 am
  #87  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by Visconti
For the 2,500 Promo, does it apply to "cash + points" stays?

Thanks!
No. Free Night Awards and Cash & Points Awards do not count towards promotional offers.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Dec 21, 2015, 7:51 pm
  #88  
SPG 5+ Badge
 
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex

I am enrolled and have an eligible stay coming up in Seattle in February- 2500 points sounds great but if I understand the posts in this thread, you will not be checked into an upgraded room. You would need to check in and then go down to the FD to see if an upgrade was available??

Or am I misunderstanding?

Thanks
damon88 is offline  
Old Dec 21, 2015, 8:47 pm
  #89  
 
Join Date: Dec 2013
Location: NYC
Programs: Delta, Marriott, Kimpton
Posts: 196
Originally Posted by damon88
I am enrolled and have an eligible stay coming up in Seattle in February- 2500 points sounds great but if I understand the posts in this thread, you will not be checked into an upgraded room. You would need to check in and then go down to the FD to see if an upgrade was available??

Or am I misunderstanding?

Thanks
I had to re-check in at the front desk yesterday as there was a glitch with the SPG app and I was upgraded from a standard room to a nice 1 BR Suite without even asking.
canadiantransplant is offline  
Old Dec 21, 2015, 11:09 pm
  #90  
 
Join Date: Aug 2001
Location: Paris, France
Programs: IHG, CC, HH, AF, AA, UA
Posts: 830
Originally Posted by yann
I e-mailed them yesterday. Received a prompt response asking me to wait for 4 weeks.

Wait and see...
Received an e-mail a week later, telling me that they looked into my case and will post the points in a few days.

Still waiting, but it seems like I won't have to chase the points more than once this time around.
yann is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.