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Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex

Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex

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Old Jan 20, 16, 11:59 pm   -   Wikipost
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Earn 2,500 bonus Starpoints® between November 20 and February 29, 2016, when you book and pay for a stay using your registered American Express® Card and use SPG KeylessTM during that stay.

Offer valid for one stay only.

Details & Registration :
http://www.spgpromos.com/amexkeyless...language=en_US

List of participating properties :
https://www.spgpromos.com/keyless/?a...sPromo_Ann_ENG


T&Cs :
Registration and Earning
Members must register for this offer online with a valid SPG account number at spg.com/amexkeyless by February 29, 2016, midnight Eastern Time (ET). Card Members who have registered for this offer, downloaded one of the SPG mobile apps, registered their mobile device, and opted in to SPG Keyless are eligible to receive a one-time 2,500 Starpoints bonus for one (1) consumed stay between November 20 and February 29, 2016 (the "promotion period").

Card Members must book and pay using their American Express® Card. Bookings made prior to the promotion period are eligible for this offer, but only eligible stays consumed during the promotion period will receive the bonus. Registered members may earn a maximum of 2,500 bonus Starpoints during the promotion period with a one room max. This bonus is eligible at participating SPG Keyless properties.

Bonusing
You must first register for this offer, download one of the SPG mobile apps, register and opt in for SPG Keyless and then book and pay for a stay using your American Express® Credit or Charge Card. For more information on SPG mobile apps and keyless, please visit www.spg.com/keyless.

Must be a member of Starwood Preferred Guest to register for offer and receive Starpoints. Enroll for free at spg.com. Bonus Starpoints will post to the registered member's account within 2–4 weeks after the qualifying stay posts.

Eligible Stays
An Eligible Stay is defined as one or more consecutive nights paying an Eligible Rate at a participating SPG Keyless W®, Aloft®, or Element(SM) property regardless of the number of check-ins or checkouts that occurs and post to the member's Starwood Preferred Guest® account. Eligible Stays with at least one night in the promotion period will receive a bonus. An Eligible Rate is any rate that is eligible to earn Starpoints in the Starwood Preferred Guest program. A description of SPG-participating hotels and resorts and of Eligible Stays and Eligible Rates can be found at spg.com under Terms & Conditions of the SPG program. See Section 1.4 b iii for the complete definition of Eligible Rates.

Qualifications and Starwood Terms
All promotions are subject to the Starwood Preferred Guest program terms and conditions, which are subject to change without notice and can be found at spg.com. Offer is applicable to individual members only and not to groups. Not responsible for clerical or typographical errors. Starwood reserves the right to discontinue this offer at any time. Fulfillment of the offer is the sole responsibility of Starwood. To update your communication preferences or learn about our privacy practices, view our Privacy Statement on spg.com/privacy, or access our privacy information line by calling 1-877-782-0071 in the U.S. and Canada or +353-21-4930474 in all other countries. Starpoints, SPG, Preferred Guest, Sheraton, Four Points, W, Aloft, The Luxury Collection, Le Méridien, Element, Sheraton, St. Regis, Tribute Portfolio and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates. Void where prohibited by law.
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Old Dec 22, 15, 12:07 am
  #91  
 
Join Date: Jun 2013
Location: Helsinki, Finland
Programs: AMEX Plat / AY Plat, BA GGL-CCR / Bonvoy Titanium (LTG)
Posts: 474
Originally Posted by damon88 View Post
I am enrolled and have an eligible stay coming up in Seattle in February- 2500 points sounds great but if I understand the posts in this thread, you will not be checked into an upgraded room. You would need to check in and then go down to the FD to see if an upgrade was available??

Or am I misunderstanding?

Thanks

I have received upgraded rooms (even beyond the standard platinum upgrade pool) on Keyless check-ins, but if not, a visit to the FD on your way in can't hurt.
You should see on the app reservation details what room you have been allocated.
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Old Jan 4, 16, 3:32 am
  #92  
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Join Date: Apr 2009
Location: New Delhi, India
Programs: Bonvoy Ambassador & Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 26,305
i've had a bit of a struggle trying to get keyless to work for my last 2 stays....

stayed at the aloft phoenix airport for one night a couple of weeks ago & the check-in agent couldn't get keyless to work....she said i should stop by the front desk in the evening as her manager would be available then....i did so & he managed to activate it on my phone but it stopped working later that night....i checked out early the next morning so didn't get another chance to get it activated again....

last week i stayed at the element times square for 3 nights & again the check-in agent couldn't get keyless to work....i spoke with a manager as well & he said they were having some problems with keyless & it should be sorted out soon but it won't be possible to activate it during my stay....

i hope i managed to fulfill the terms of this promo with my limited keyless access at the aloft phoenix as i don't have any more stays at keyless properties for the duration of this promo....
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Old Jan 4, 16, 3:23 pm
  #93  
 
Join Date: Jul 2010
Location: SNA
Programs: UA Premier Platinum, Marriott Bonvoy Titanium (Lifetime Platinum), HHonors Gold
Posts: 203
Originally Posted by Keyser View Post
i've had a bit of a struggle trying to get keyless to work for my last 2 stays....

stayed at the aloft phoenix airport for one night a couple of weeks ago & the check-in agent couldn't get keyless to work....she said i should stop by the front desk in the evening as her manager would be available then....i did so & he managed to activate it on my phone but it stopped working later that night....i checked out early the next morning so didn't get another chance to get it activated again....

last week i stayed at the element times square for 3 nights & again the check-in agent couldn't get keyless to work....i spoke with a manager as well & he said they were having some problems with keyless & it should be sorted out soon but it won't be possible to activate it during my stay....

i hope i managed to fulfill the terms of this promo with my limited keyless access at the aloft phoenix as i don't have any more stays at keyless properties for the duration of this promo....
Similar experience for me... I stayed at the W Washington DC the night of Dec. 27. I was able to "check in" using keyless through the app, although I ultimately had to do a physical check-in at the FD since my room wasn't ready until 5:30 PM. Once I was able to actually get my room, the FD rep indicated that their keyless system was offline, and provided me a physical key card. I mentioned the promo, and she checked with the manager, and ultimately assured me that since I checked in with the app/keyless, I "should" get the promo points even though I never was able to actually open the door using keyless. Well, it's over a week later, and still no promo points. Usually my promo points post only a day or two after my stay points. I have a feeling I'm going to have to ultimately file a missing points request with SPG. Annoying.

Although the T&C do say that the points will post 2-4 weeks after your stay, so maybe I'm just being a little antsy on this.

Last edited by eeebee; Jan 4, 16 at 3:27 pm Reason: Provided more info
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Old Jan 4, 16, 3:28 pm
  #94  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
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Posts: 31,593
Originally Posted by eeebee View Post
...Usually my promo points post only a day or two after my stay points. I have a feeling I'm going to have to ultimately file a missing points request with SPG. Annoying.
My apologies for the inconvenience. The T&C's say, "Bonus Starpoints will post to the registered member's account within 2–4 weeks after the qualifying stay posts."

I would give it the full four weeks and if the Starpoints don't post, send an email with the details to [email protected].

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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Old Jan 6, 16, 3:26 am
  #95  
 
Join Date: Dec 2000
Location: New York City
Programs: AA EXP, DL PM, SPG Plat, Hilton Gold
Posts: 1,958
I had same problem as eeebee at W Montreal early in December. No bonus points. Alas, have sent an email to the team referenced by William above!
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Old Jan 6, 16, 3:36 am
  #96  
 
Join Date: Aug 2014
Location: HK
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Posts: 374
It's a month already, I still don't see extra points posted (nor the 2015 points).....
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Old Jan 6, 16, 10:16 am
  #97  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
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Originally Posted by fakeman View Post
It's a month already, I still don't see extra points posted (nor the 2015 points).....
So, you've sent an email with the details to [email protected], right?

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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Old Jan 7, 16, 11:53 pm
  #98  
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Join Date: Aug 2015
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I'll be trying it for the first time today. Boy, I sure hope it works, because I won't be staying at any other keyless properties before the end of the promotion period!
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Old Jan 8, 16, 9:08 am
  #99  
 
Join Date: Dec 2015
Posts: 8
Has anyone had success in getting the promotional points through Concur? I have a work trip booked (paying with Corporate Amex) at a participating property next week. My SPG app on my iPhone doesnt show upcoming trips if I book through Concur, so I am not sure if I'll be able to check in via keyless. Has anyone had this experience or know how to link trips via Concur to the SPG app?
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Old Jan 8, 16, 11:44 am
  #100  
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I went to the front desk, and their system indicated that there's an error with device registration. Now what?
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Old Jan 8, 16, 12:06 pm
  #101  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
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Originally Posted by solewalker View Post
I went to the front desk, and their system indicated that there's an error with device registration. Now what?
See posts #56, 94, and 97 for the email address to the SPG App team.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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Old Jan 15, 16, 8:41 pm
  #102  
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Join Date: May 1998
Location: Texas, U.S.A.
Posts: 19,521
Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex

All right! After almost a year of waiting, my phone finally got added to list of supported devices. And now it's time for my first Keyless stay. I get my invitation to use Keyless on tomorrow's stay and earn my 2,500 bonus points. All is good. Until I accept said invitation. All I get is:

Error 500: java.lang.NullPointerException

Cleared cache. Nope. Uninstalled and reinstalled. Nope. Am confident I'll get this thing to work. Nope.
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Old Jan 15, 16, 9:43 pm
  #103  
 
Join Date: Sep 2013
Location: Chicago
Programs: AA EXP / Marriott AMB & LT Titanium
Posts: 278
Points just posted about 3 weeks after stay.
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Old Jan 16, 16, 12:39 am
  #104  
Company Representative - Starwood
 
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
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Originally Posted by PremEx View Post
All right! After almost a year of waiting, my phone finally got added to list of supported devices. And now it's time for my first Keyless stay. I get my invitation to use Keyless on tomorrow's stay and earn my 2,500 bonus points. All is good. Until I accept said invitation. All I get is:

Error 500: java.lang.NullPointerException

Cleared cache. Nope. Uninstalled and reinstalled. Nope. Am confident I'll get this thing to work. Nope.
Hi PremEx,

Our apologies for any inconveniences to you.

Please send the information of your device and error message to SPG APP team via [email protected], they will look into this for you.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
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Old Jan 16, 16, 1:23 am
  #105  
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Originally Posted by FrontOfTheCurtain View Post
Points just posted about 3 weeks after stay.
nothing here yet....its been over 3 weeks....

t&c say 2-4 weeks for the points to post so i'll wait another week & will follow up if they haven't posted till then....
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