|
Originally Posted by margarita girl
(Post 26259907)
I stayed at Element Vaughan a few days ago. Everything went well except I couldn't open the door to my room with my iPhone. Lock flashed green several times, but door didn't unlock. FDA assured me I would get my points. We'll see.
|
Originally Posted by christianj
(Post 26257408)
Why does SPG sometimes make things so darn difficult??? Couldn't get the app to work for my last stay at the Element FRA. Lurkers helped me get the technical issue resolved after I posted here.
Checked in today at the Element Miami Doral and hoped to get the points only to find out that I can't do keyless because I had 3 rooms on my reservation! Seriously? Due to the three rooms I am not showing on the hotels list to give me the Keyless entry. Can I use SPG Keyless on all my stays? Only stays that meet the following criteria are eligible to use SPG Keyless: •Member must have an SPG number, a valid credit card and a registered mobile device. •Reservation must be for only one room. •Reservation must be made through Starwood booking channels, such as websites, mobile websites, the SPG app and the Customer Care Center. They can't figure this freaking thing out and I guess I'm not getting 2500 points after trying at 2 hotels during the promotional period... Best regards, William R. Sanders Social Media Specialist Starwood Hotels & Resorts Worldwide [email protected] |
Originally Posted by PremEx
(Post 26252166)
Just chiming in to say y'all are not alone. Still waiting too. Nothing since this January 19th email:
"Thank you for contacting SPG.App Support. We appreciate you taking the time to reach out to us regarding your recent SPG.Keyless stay, and sincerely apologize for any inconveniences. We are aware of the issue some members are experiencing with this 'Error 500' and have provided your screenshot and device information along to the app developers for further investigation. We appreciate your patience and understanding as we work towards a resolution. In regard to our current AMEX.Promotion, we have forwarded you information to our Promotional Team for further consideration. Should you qualify for the Promotion, Bonus Starpoints will post to your account as soon as possible." Best regards, William R. Sanders Social Media Specialist Starwood Hotels & Resorts Worldwide [email protected] |
Is it required to sign up for the program via the www.spgpromos.com url in the main post?
I'm getting a "program expired" message |
So, I called in last Wednesday since it had been 4 weeks since checkout on my keyless stay. The CS rep I spoke with said something interesting - she said the 4 weeks was from the date regular points for the stay posted to my account, which was several days after checkout. Said if the did not show up on their own by today, she would manually post them.
Not sure what happened but they posted sometime today. Might have posted on it's own, might have been manually posted by the CS rep or some other *wood employee or less likely, they might have posted from a subsequent keyless stay with a check out yesterday. I was having issues with keyless working on Saturday and the hotel told me the system was undergoing maintenance. Maybe they sorted out some of the bugs. Don't really care which, just glad to have my points. |
Originally Posted by Westyside
(Post 26262829)
Is it required to sign up for the program via the www.spgpromos.com url in the main post?
I'm getting a "program expired" message The promo ended on February 29, 2016. |
Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex
Mine just posted. Thank y'all!
|
Originally Posted by Westyside
(Post 26262829)
Is it required to sign up for the program via the www.spgpromos.com url in the main post?
I'm getting a "program expired" message We can review your account and determine if you have a stay that would have qualified if you had registered yesterday. Thanks Alexis Lhopital Social Media Specialist Starwood Hotels & Resorts Worldwide |
Data point: Checked out of Aloft Silicon Valley on the 27th. Bonus posted today.
|
Originally Posted by uxb
(Post 26280797)
Data point: Checked out of Aloft Silicon Valley on the 27th. Bonus posted today.
|
I checked out on 28th Feb and just got my 2500 bonus points posted. ^;)
|
Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex
Must be a batch post- my points from Valentine's weekend at W Seattle posted today. :cool:
The promo worked as it got me to try something I typically wouldn't have. The one thing I'm unclear on is whether using keyless reduces your chances of an upgrade. Curious about others' experience The 2500 points were a nice consolation prize. The early arrival of our granddaughter in December made us scuttle plans that would have completed the "visit all the brands" promo- we were so close ! |
I used Keyless at Aloft Ontario-Rancho Cucamonga on February 14-15. I still have not received my 2,500 Keyless bonus points.
|
Originally Posted by strongdentist
(Post 26299109)
I used Keyless at Aloft Ontario-Rancho Cucamonga on February 14-15. I still have not received my 2,500 Keyless bonus points.
Best regards, William R. Sanders Social Media Specialist Starwood Hotels & Resorts Worldwide [email protected] |
Originally Posted by strongdentist
(Post 26299109)
I used Keyless at Aloft Ontario-Rancho Cucamonga on February 14-15. I still have not received my 2,500 Keyless bonus points.
|
| All times are GMT -6. The time now is 9:53 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.