I've yet to be able to get Keyless to work. Two reservations, one at the Aloft in Ashburn, VA and one at the Element Arundel Mills.

I completed the basics at both the day before my stay.

For the Aloft, I got the message "Stop By." The Agent at the front desk told me they hadn't been able to get Keyless to work for any guest so far that evening.

For the Element, the screen never changed from "Keyless Requested" so I also had to check-in at the front desk (which...incidentally was really annoying because there was only one associate checking in an entire flight crew and 2 other guests).

I'll be emailing the App team and hoping they push through the 2,500 points because I did try to go Keyless (and, frankly, I wish it would work...I'd love to avoid the front desk -especially if a line- and go straight to my room).

I got the 2500 points even though the keyless app did not work for me...

My newish LG V10 is also not compatible.

I get that it's a new program, but I'm having trouble figuring out why the compatible phone list is so short. Basically it's iPhones, Samsung Galaxies, HTC One (ironically, my 3-year-old phone I just got rid of), Moto Droid (which one?), and Nexus 5.

Is it really that difficult to make this thing work with NFC/BT standards common to most of today's phones? And if so, I at least wish the app would stop telling me my stays are keyless eligible and flashing the promo in my face, only to tell me my device isn't compatible when I tap on it.

Sorry...gripe over. :)

The list is also hopelessly out of date - the only way to see if your device is supported is to try to register the device. The app will dynamically check if the device is on the allowed list...
The dev team is not very focused on Android, but luckily most of the bugs I have seen (and filed) are just confusion on the user interface and not key function. Now here's a suggestion for a Keyless promo: give points for feedback/bug reports/improvement suggestions, I'm guessing that would give material for management decisions!

Is a stay with check-in on Feb 29 and leaving next day (March 1st) considered to be within the promo period?
I always forget whether its the check-in date or check-out date that counts.

Hi shawneve,

Yes, it will be considered to be within the promotion period.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

I sent an email to the address above and received the response below. So I'm now at 3 phone calls + one email and am still unsuccessful trying to get this promo posted. Now the app team is passing off my request to the promotions team. I wish someone would take ownership of this issue and assist with a resolution! Very frustrating :(

Hello xxxxxxx,

Thank you for contacting SPG App Support and bring the SPG Keyless American Express Promotion to our attention.

We have forwarded the necessary information to the Promotion Team to rectify. Please Keep in Mind: Bonus Starpoints will post to your account within 5 to 7 business days.
If you have any other concerns with the app, please feel free to let us know at [email protected].

Best Regards,

XXX XXXXX
SPG App Support Specialist
Starwood Hotels & Resorts Worldwide

I think you may have misunderstood the message. They're saying to expect the points to be credited within 5 - 7 business days. If they don't, feel free to let us know and we'll follow up again.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex
 

I understand that the T&C s state that points will post within 2-4 weeks. In my experience with other promos, points typically post much more quickly.

In practice, how quickly have points been posting for you?

Just curious, because it has been about 2 weeks for me.

Thx

it took about 8 weeks & multiple follow ups for the points to post....

+1. 6 weeks + 3 phone calls + 1 email + a couple FT posts.

Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex
 

Just chiming in to say y'all are not alone. Still waiting too. Nothing since this January 19th email:

"Thank you for contacting SPG App Support.

We appreciate you taking the time to reach out to us regarding your recent SPG Keyless stay, and sincerely apologize for any inconveniences. We are aware of the issue some members are experiencing with this 'Error 500' and have provided your screenshot and device information along to the app developers for further investigation. We appreciate your patience and understanding as we work towards a resolution.

In regard to our current AMEX Promotion, we have forwarded you information to our Promotional Team for further consideration. Should you qualify for the Promotion, Bonus Starpoints will post to your account as soon as possible."

Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex
 

Why does SPG sometimes make things so darn difficult??? Couldn't get the app to work for my last stay at the Element FRA. Lurkers helped me get the technical issue resolved after I posted here. Checked in today at the Element Miami Doral and hoped to get the points only to find out that I can't do keyless because I had 3 rooms on my reservation! Seriously? Due to the three rooms I am not showing on the hotels list to give me the Keyless entry. They can't figure this freaking thing out and I guess I'm not getting 2500 points after trying at 2 hotels during the promotional period. Completely unacceptable that they can't make this work if you have more than one room reserved under one reservation number! I guess bringing SPG numerous rooms is a reason the penalize Platinum members by not letting them earn bonus points.

Same here, 5 weeks and still nothing showing up.

Julien

I stayed at Element Vaughan a few days ago. Everything went well except I couldn't open the door to my room with my iPhone. Lock flashed green several times, but door didn't unlock. FDA assured me I would get my points. We'll see.