Jan 28, 2015, 8:11 pm
Last edit by: lcpteck
Terms and Conditions
- 50% Off Award is subject to availability; advance reservations required. Callers must advise they are using a 50% Off Award and request Rate Plan ID: SPG50 when making reservations. The number and type of rooms offered may be limited and black-out dates may apply. 50% Off Award may not apply to suites at all hotels.
- 50% Off Award is valid for a maximum of up to five consecutive nights at SPG50 participating hotels worldwide. Using the 50% Off Award for less than five nights, forfeits any unused nights, and the 50% Off Award is no longer valid for use in connection with any other stay.
- Most, but not all, Starwood Preferred Guest participating hotels participate in the 50% Off Award. 50% Off Awards are NOT valid in Hawaii or at the Bahrain Sheraton Hotel.
- At Sheraton Vacation Resorts and Westin Vacation Resorts, the 50% Off Award length of stay requirements may vary. Please call for specific requirements. However, only one certificate is required regardless of how many nights a guest is eligible to stay at Vacation Resorts.
- 50% Off Award is valid on regular (RACK) room rates based upon availability of the SPG50 Rate Plan.
- 50% Off Award may not be applied toward service charges, room tax, food and beverages, parking, gratuities, gift shop purchases, or other incidental charges and taxes.
- Starwood Preferred Guest Members are eligible to receive Starpoints for the paid portion of the stay only. Starpoints cannot be earned on any paid portion of the SPG50 Rate Plan at Sheraton Vacation Resorts or Westin Vacation Resorts.
- 50% Off Award reservations are commissionable to Travel Agents.
- Standard Guarantee and Deposit Policy applies and varies by hotel.
- 50% Off Award is not combinable with other room or rate promotional discounts or special programs, including Upgrade Certificates.
- 50% off Award is good for only one room during the stay.
- 50% Off Award has no cash value.
Best Hotels to use the SPG50 (50% OFF Rack Rate Certificate)...
Jan 22, 2017, 2:22 pm
#451
Join Date: May 2012
Posts: 59
I tried calling the Starwood Preferred Guest line and the agent told me that SPG50 rate plan is by invitation only and there should be a certificate in my account which would let me use this rate. Is that correct and how does one get this certificate. I plan to use the offer in Dubai where it seems the Rack rate for hotel is very low vis-a-vis the Best available rates. Please advise.
Last edited by ank1t; Jan 22, 2017 at 2:35 pm
Jan 22, 2017, 11:24 pm
#452
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
I tried calling the Starwood Preferred Guest line and the agent told me that SPG50 rate plan is by invitation only and there should be a certificate in my account which would let me use this rate. Is that correct and how does one get this certificate. I plan to use the offer in Dubai where it seems the Rack rate for hotel is very low vis-a-vis the Best available rates. Please advise.
SPG50 rate may not be applied on the dates you have requested.
You may want to send us a PM or email your inquiry to us.
Kamal Taufiq | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Jan 22, 2017, 11:59 pm
#453
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,522
I tried calling the Starwood Preferred Guest line and the agent told me that SPG50 rate plan is by invitation only and there should be a certificate in my account which would let me use this rate. Is that correct and how does one get this certificate. I plan to use the offer in Dubai where it seems the Rack rate for hotel is very low vis-a-vis the Best available rates. Please advise.
One simply asks "Can you please tell me the SPG rate for x property for x dates?" and they will quote of available. You use 1,000 Starpoints to access the rate (which is not always better than BAR).
Jan 23, 2017, 3:05 am
#454
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,014
Jan 23, 2017, 3:42 am
#455
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,522
Jan 23, 2017, 1:48 pm
#456
Join Date: May 2012
Posts: 59
No they clearly told me for one of the hotels in DUbai the SPG50 rates are available.
But I do not have the certificate in my account to avail SPG50 rate.
I called even today and even even read out the exact text written by Kamal and m0hamed.
Anyway I have dropped an Email and sent a PM to Kamal. Awaiting response.
But I do not have the certificate in my account to avail SPG50 rate.
I called even today and even even read out the exact text written by Kamal and m0hamed.
Anyway I have dropped an Email and sent a PM to Kamal. Awaiting response.
Jan 23, 2017, 2:09 pm
#457
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jan 23, 2017, 3:24 pm
#458
Join Date: Sep 2007
Posts: 998
So I just was checking this out and decided to go check my Starpoints since I used an SPG50 award back in October 2016. Turns out I did not get any starpoints for the base stay, just the bonus for making a green night choice. Should I still get starpoints for the actual out of pocket cost?
Used "50% OFF W/ RES @ 1000 PTS" on 10/12/16 at Sheraton Universal Hotel, then it shows "award stay" "Wed 10/26/2016 - Sun 10/30/2016 Cash points – CAT null for 4 NT" and then my 1,000 (two 500) green choice bonus points posted on 10/31/16.
The rate was $224.50/night so four nights stay should be a total of $898 rate for the room (not including tax or parking or anything). Should I have at least got 1,796 Starpoints? (I'm just Preferred Guest, so 2 points/$1)
Used "50% OFF W/ RES @ 1000 PTS" on 10/12/16 at Sheraton Universal Hotel, then it shows "award stay" "Wed 10/26/2016 - Sun 10/30/2016 Cash points – CAT null for 4 NT" and then my 1,000 (two 500) green choice bonus points posted on 10/31/16.
The rate was $224.50/night so four nights stay should be a total of $898 rate for the room (not including tax or parking or anything). Should I have at least got 1,796 Starpoints? (I'm just Preferred Guest, so 2 points/$1)
Jan 23, 2017, 3:48 pm
#459
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
So I just was checking this out and decided to go check my Starpoints since I used an SPG50 award back in October 2016. Turns out I did not get any starpoints for the base stay, just the bonus for making a green night choice. Should I still get starpoints for the actual out of pocket cost?
Used "50% OFF W/ RES @ 1000 PTS" on 10/12/16 at Sheraton Universal Hotel, then it shows "award stay" "Wed 10/26/2016 - Sun 10/30/2016 Cash points – CAT null for 4 NT" and then my 1,000 (two 500) green choice bonus points posted on 10/31/16.
The rate was $224.50/night so four nights stay should be a total of $898 rate for the room (not including tax or parking or anything). Should I have at least got 1,796 Starpoints? (I'm just Preferred Guest, so 2 points/$1)
Used "50% OFF W/ RES @ 1000 PTS" on 10/12/16 at Sheraton Universal Hotel, then it shows "award stay" "Wed 10/26/2016 - Sun 10/30/2016 Cash points – CAT null for 4 NT" and then my 1,000 (two 500) green choice bonus points posted on 10/31/16.
The rate was $224.50/night so four nights stay should be a total of $898 rate for the room (not including tax or parking or anything). Should I have at least got 1,796 Starpoints? (I'm just Preferred Guest, so 2 points/$1)
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jan 25, 2017, 11:51 am
#460
Join Date: Sep 2007
Posts: 998
SPG50 is an eligible rate, so you can send your folio (or credit card statement showing the charge) for this stay to Program Services and ask them to look into it. The email address to use is [email protected].
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
I emailed them on Monday around 3pm PST and haven't heard anything yet, not even an automated "We got your email, hang tight!".... I attached my folio as a pdf so I'm wondering if maybe that got the email blocked or something... About how long does it take to hear back from them?
Is there anything you can do? My folio invoice number is 180637 and it was for a stay at the Sheraton Universal Hotel from 10/26/16 to 10/30/16. Thanks for any guidance on this...
Jan 25, 2017, 12:47 pm
#461
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
I emailed them on Monday around 3pm PST and haven't heard anything yet, not even an automated "We got your email, hang tight!".... I attached my folio as a pdf so I'm wondering if maybe that got the email blocked or something... About how long does it take to hear back from them?
Is there anything you can do? My folio invoice number is 180637 and it was for a stay at the Sheraton Universal Hotel from 10/26/16 to 10/30/16. Thanks for any guidance on this...
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Apr 25, 2018, 8:32 pm
#462
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
Is the SPG50 rate a prepaid rate given the 24 hour cancellation or is it pay at checkout? Any guidance would be appreciated.
Apr 26, 2018, 2:02 am
#463
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,522
Apr 26, 2018, 8:27 am
#464
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
Apr 26, 2018, 1:45 pm
#465
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,777
