Announcing SPG Member Exclusive Rates
We are excited to share our recent announcement of new SPG Member Exclusive Rates. Now, when you book at spg.com or our apps SPG members get up to 10% off - in addition to the Starpoints, free internet and benefits you’ll always enjoy.
• SPG Member Exclusive Rates are available at ~400 participating hotels in the US, Canada, Caribbean and Latin America • Rates are up to 10% off the lowest rate • Valid weekends, except at resorts where it is valid every day of the week Find out more here and as always let us know of any questions. |
Must one book through this link, or do the SPG Member Exclusive Rates show up in a search if you're logged into your account?
The link seems to just lead to a special search and booking page that invites me to enter a location etc. rather than obviously having general information about these new rates or a single list of participating properties that I can view without searching for lots and lots of locations. Thanks. BTW, this reminds me a bit of the recent Hyatt My Elite Rate program that I thought was wonderful. R.I.P. |
After finding a rate at a hotel I'm familiar with, through the link, I logged in through the standard spg.com and searched the same property/date. It came back with the same "SPG Member Exclusive Rate ". So it appears there's no need to starting using a new booking channel for these rates.
EDIT: Be sure to read the details. It was 10% off the Prepaid rate and had the same prepaid terms - "The time for canceling without penalty has passed. If you cancel, the forfeiture amount will be 100 percent. " I saw no discount off the flexible rate. |
I've been seeing these for a couple of weeks now while doing a regular search. They are the lowest possible rate to find on spg.com.
Just to clarify Lurkers, since these rates require a membership, they should not be compared against while completing a BRG claim. Is this correct? |
Originally Posted by LovetoTravel83
(Post 25639977)
...Just to clarify Lurkers, since these rates require a membership, they should not be compared against while completing a BRG claim. Is this correct?
Best regards, William R. Sanders Social Media Specialist Starwood Hotels & Resorts Worldwide [email protected] |
Originally Posted by LovetoTravel83
(Post 25639977)
They are the lowest possible rate to find on spg.com.
|
Originally Posted by MSPeconomist
(Post 25638731)
Must one book through this link, or do the SPG Member Exclusive Rates show up in a search if you're logged into your account?
|
Do all hotels participate? I'm not seeing this rate at the 3-4 hotels I have stays at over the next few weeks.
|
Originally Posted by TravelinSperry
(Post 25640183)
Do all hotels participate? I'm not seeing this rate at the 3-4 hotels I have stays at over the next few weeks.
• SPG Member Exclusive Rates are available at ~400 participating hotels in the US, Canada, Caribbean and Latin America Best regards, William R. Sanders Social Media Specialist Starwood Hotels & Resorts Worldwide [email protected] |
Originally Posted by Starwood Lurker
(Post 25640286)
No, not all hotels are participating.
• SPG Member Exclusive Rates are available at ~400 participating hotels in the US, Canada, Caribbean and Latin America Best regards, William R. Sanders Social Media Specialist Starwood Hotels & Resorts Worldwide [email protected] |
Originally Posted by Starwood Lurker
(Post 25640043)
As with all BRG claims, the validity of the claim would be determined upon claim submission by the processing team. These rates might be in play, if they are applicable as stated in the BRG terms and conditions; however, we do not compare rates against ourselves.
Rates requiring a paid membership in a club or other organization or a free membership in a club or other organization if such membership is contingent upon the member’s type of employment; |
Originally Posted by LovetoTravel83
(Post 25641061)
The T&C does state this:
However, this I believe goes for the competing website. Does it also apply to SPG? Meaning, can they deny my claim because the SPG member exclusive rate is lower than the competing rate from another website? It may better to contact the team via [email protected] if you have a specific BRG claim in question. Best Regards, Christina Zhou Social Media Specialist Starwood Hotels & Resorts Worldwide |
Originally Posted by LovetoTravel83
(Post 25641061)
...can they deny my claim because the SPG member exclusive rate is lower than the competing rate from another website?
Best regards, William R. Sanders Social Media Specialist Starwood Hotels & Resorts Worldwide [email protected] |
Yay to discounts. Boo to reduced transparency when searching/booking through other channels.
|
I just booked one on spg.com. It appeared when I did a normal search.
However, something strange happened when I tried to apply a SNA. The listing of my stays said I could use a SNA, I clicked into the reservation and saw the expected invitation to apply a SNA at the top, clicked, checked the box for desired room types, cl;icked to apply the SNA, and got the box saying that SNAs cannot be applied for a list of reasons, none of which applied. Then I called the Plat Concierge and she was able to apply SNAs to my reservation. However, they apparently didn't clear in the window (the reservation is for arrival within five days) and spg.com is still selling the room type which was checked for the upgrade. The Plat Concierge also insisted that SNAs cannot be requested if the suite type is sold out, which doesn't agree with my understanding of how this feature of the program works. Hence I wonder whether something strange happened with my attempt to use SNAs in this case. |
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