SPG Ambassador worth it?

Reply

Old Aug 30, 17, 8:35 am
  #76
 
Join Date: Feb 2008
Location: In the air
Programs: BA Silver, SPG Plat100, Marriott Platinum, Hilton Gold, AMEX Plat
Posts: 4,154
There are two elements of recognition, one could be possible across the full portfolio, one not so much:
- Things like cards, hellos, Op Mgr walking someone to their room, best available rooms can be done essentially for free, so if SPG wanted to establish certain norms they could (but it would be very difficult and probably not worth the effort)
- Things like welcome bottles of wine, comped meals, bouquets of flowers, etc. relies on an existing discretionary fund being available within a hotel which will tend to only be in the luxury 5* hotels - it's unrealistic to expect that can often be replicated in a more basic property

If I were involved in SPG/ Marriott high value client mgt the aim I would have is that clients who are worth a lot corporately are treated in a hotel the same way the hotel treats people who are worth a lot to them individually.
EuropeanPete is online now  
Reply With Quote
Old Aug 30, 17, 9:24 am
  #77
 
Join Date: Jan 2016
Location: Boston, MA
Programs: Delta DM, SPG Ambassador Platinum
Posts: 90
Originally Posted by Dr. HFH View Post
I note the total absence of W properties from this list....... and that W is the only property specifically mentioned on this one. Consistent with my experience at W hotels.
To be fair 9/10 I have had amazing experiences at W properties. The only W I've had an issue with is the W Leicester Square in London. Horrible Property.

We've had great experiences at:
W Seattle
W Barcelona
W Washington DC (once when we weren't even staying there and wanted to ask the concierge where to find some chocolate oreos they had provided!)
W Chicago North Shore
W New York
W New York - Times Square (where they emailed me specifically after the fact to address a complaint I made to my ambassador...)
etc. etc.
pitpit is offline  
Reply With Quote
Old Aug 30, 17, 10:22 am
  #78
SPG 25+ BadgeAman Contributor Badge
 
Join Date: Aug 2013
Location: Southern California, USA
Programs: UA Plat/LT Gold, AA Plat, SPG Plat100/LT Gold, Marriott Plat
Posts: 4,586
I think we too often may be mixing up hotel quality of experience with Ambassador levels of service. The latest mentions of both subpar and/or good experiences at W hotels go to this point.

A fabulous Ambassador doesn't preclude that some hotel stays won't be good. My Ambassador is amazing, and yet I had subpar service at the W Boston, StR Washington, and StR Dubai. One doesn't necessarily have much to do with the other. Those hotels had issues. My Ambassador doesn't.

My stays at the W Los Angeles, W Bogota, W San Francisco, and W Seattle have been wonderful. That's because they are better managed W hotels, not because my Ambassador was any better or worse.

Ambassadors work with their hotel teams to try and improve and elevate our experiences. But any team is only as strong as its weakest link. That far more often reveals the weakness of the hotel team rather than the Ambassador team when it comes to the quality of our hotel stays.

Ambassador "status" is about having your Ambassador to assist you and help you--and does not and cannot guarantee better hotel experiences because the hotels execute differently. There are always going to be some hotels that are better than others, even within the same brand--because some hotels simply execute better than others. Better hotels are better precisely because they are better managed and better execute good service and better train their staff. Ambassadors can't change this fact. Better hotels will be more likely to execute the wishes of a good Ambassador; poorer hotels will be less likely to execute the wishes of the same good Ambassador. The actual experience at any hotel has much more to do with the quality of the hotel than that of the Ambassador.

Ambassador status doesn't guarantee a spectacular hotel stay any more than staying at a St Regis does; it merely improves your chances that arrangements and some forms of hotel service may be elevated. There are better and worse St Regis hotels, there are better and worse Luxury Collection hotels, there are better and worse W hotels, there are better and worse Le Méridien and Westin and Sheraton hotels, etc. For perspective, there also are better and worse Peninsula hotels, better and worse Four Seasons hotels, better and worse Amanresorts, better and worse Mandarin Oriental hotels, etc.

Having an Ambassador can elevate one's Starwood experience. But it isn't guaranteed at every hotel. If you stay at a subpar hotel within any brand, you still are likely to have a subpar experience even with Ambassador status. That's just common sense.
Canada101 likes this.

Last edited by bhrubin; Aug 30, 17 at 1:21 pm
bhrubin is offline  
Reply With Quote
Old Aug 30, 17, 11:34 am
  #79
Hyatt Contributor BadgeSPG Contributor Badge
 
Join Date: Jan 2011
Location: SFO
Programs: UA 1K; SPG Plat100; Hyatt Globalist; AS MVPG 75k; Hilton ♦; TR♦
Posts: 1,448
I had absolutely wonderful service at the W Boston, for what it's worth. They upgraded me to the Wow suite, comped my restaurant breakfast despite choosing points, comped my bar tab the night before, and were totally wonderful.

Also, the hotel was an absolutely wild party the night I stayed there. (Including a 2am stabbing right in front—not their fault though)
helvetic is offline  
Reply With Quote
Old Aug 30, 17, 1:50 pm
  #80
 
Join Date: Jan 2016
Location: Boston, MA
Programs: Delta DM, SPG Ambassador Platinum
Posts: 90
Originally Posted by helvetic View Post
Also, the hotel was an absolutely wild party the night I stayed there. (Including a 2am stabbing right in front—not their fault though)
Would be interesting if it was somehow their fault though...
pitpit is offline  
Reply With Quote
Old Aug 30, 17, 4:23 pm
  #81
Hyatt Contributor BadgeSPG Contributor Badge
 
Join Date: Jan 2011
Location: SFO
Programs: UA 1K; SPG Plat100; Hyatt Globalist; AS MVPG 75k; Hilton ♦; TR♦
Posts: 1,448
How many SPG points of compensation would it be worth? Haha.
helvetic is offline  
Reply With Quote
Old Aug 31, 17, 10:42 pm
  #82
 
Join Date: Dec 2006
Programs: United Plat (with Stockholm Syndrome), *wood LT Plat
Posts: 603
I think this is spot on. My Ambassador is fantastic. Only nuance i would add is that the Ambassador team has more than "soft" dollars- they have actual hard dollars. To your earlier point, I would assume this is somehow calculated based on overall spend / profitability to SPG, not to a particular hotel.

Originally Posted by bhrubin View Post
I think we too often may be mixing up hotel quality of experience with Ambassador levels of service. The latest mentions of both subpar and/or good experiences at W hotels go to this point.

A fabulous Ambassador doesn't preclude that some hotel stays won't be good. My Ambassador is amazing, and yet I had subpar service at the W Boston, StR Washington, and StR Dubai. One doesn't necessarily have much to do with the other. Those hotels had issues. My Ambassador doesn't.

My stays at the W Los Angeles, W Bogota, W San Francisco, and W Seattle have been wonderful. That's because they are better managed W hotels, not because my Ambassador was any better or worse.

Ambassadors work with their hotel teams to try and improve and elevate our experiences. But any team is only as strong as its weakest link. That far more often reveals the weakness of the hotel team rather than the Ambassador team when it comes to the quality of our hotel stays.

Ambassador "status" is about having your Ambassador to assist you and help you--and does not and cannot guarantee better hotel experiences because the hotels execute differently. There are always going to be some hotels that are better than others, even within the same brand--because some hotels simply execute better than others. Better hotels are better precisely because they are better managed and better execute good service and better train their staff. Ambassadors can't change this fact. Better hotels will be more likely to execute the wishes of a good Ambassador; poorer hotels will be less likely to execute the wishes of the same good Ambassador. The actual experience at any hotel has much more to do with the quality of the hotel than that of the Ambassador.

Ambassador status doesn't guarantee a spectacular hotel stay any more than staying at a St Regis does; it merely improves your chances that arrangements and some forms of hotel service may be elevated. There are better and worse St Regis hotels, there are better and worse Luxury Collection hotels, there are better and worse W hotels, there are better and worse Le Méridien and Westin and Sheraton hotels, etc. For perspective, there also are better and worse Peninsula hotels, better and worse Four Seasons hotels, better and worse Amanresorts, better and worse Mandarin Oriental hotels, etc.

Having an Ambassador can elevate one's Starwood experience. But it isn't guaranteed at every hotel. If you stay at a subpar hotel within any brand, you still are likely to have a subpar experience even with Ambassador status. That's just common sense.
lilpisher is offline  
Reply With Quote
Old Sep 5, 17, 5:28 pm
  #83
 
Join Date: Sep 2011
Programs: Thai, Cathay, Lufthansa, Delta, SPG, Hilton, IH, LHW
Posts: 84
Just made it to Ambassador level....only few more nights left for LTP....9 nights already for AMB level....still need to find out the benefits...may be great...but I'll have to find out...
maisondubonheur is offline  
Reply With Quote
 


Thread Tools
Search this Thread
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off

Forum Jump


All times are GMT -6. The time now is 7:34 am.

Home - News - Forum - Hotel Reviews - Glossary - Contact Us - Airport Code Lookup - Terms of Use - Privacy Policy - Cookie Policy - Advertise on FlyerTalk - Archive - Top

This site is owned, operated, and maintained by Flyertalk.com. Copyright © 2017 FlyerTalk.com. All rights reserved. Designated trademarks are the property of their respective owners.