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Make your SPG account more secure, receive bonus Starpoints.

Make your SPG account more secure, receive bonus Starpoints.

 
Old Oct 9, 2015, 3:19 pm
  #16  
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Join Date: Nov 2008
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Originally Posted by Oxon Flyer
Done.

After completing this, it then says :



What does this mean ?
I had the same!
thomas199023 is offline  
Old Oct 9, 2015, 4:05 pm
  #17  
 
Join Date: Feb 2014
Location: Seattle
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Actually the questions are ok and interesting. Favorite airline, country, SPG brand etc...
Some of them are crazy to me but maybe helpful for somebody else.
Ayase is offline  
Old Oct 9, 2015, 4:12 pm
  #18  
 
Join Date: Nov 2013
Posts: 4,375
Got this email immediately after submitting answers to 4 new security questions

We noticed a number of unsuccessful attempts to access your account through Personalized Voice Assist. To prevent unauthorized usage, we have restricted access to this service. To lift the restriction, please log in to your SPG account and update your PIN, or ask a Member Service Associate to email you a new temporary PIN.
davie355 is offline  
Old Oct 9, 2015, 4:35 pm
  #19  
 
Join Date: Dec 2012
Location: Philadelphia
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Posts: 541
Wow, it's like nobody here has ever considered that you can say anything you want to these questions. It doesn't have to be true - no one knows but you. Pick something memorable and easy.

It might be easier to remember that your "favorite food" is durian if it's not!
PHLisa is offline  
Old Oct 9, 2015, 6:30 pm
  #20  
 
Join Date: May 2015
Location: LAX, BUR
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Posts: 1,925
I followed the link on page 1, answered the questions and noticed the following email, no mention of any points.

"We noticed that the web security (password and/or security questions) associated with your SPG® profile has been updated. If you made this update, you don't need to do anything more. If you didn't make this change, please contact your nearest SPG Customer Contact Center as soon as possible.

Starwood Hotels & Resorts, Inc., upholds the highest business standards and practices to secure customer information. Please contact us if you have any questions.
mhdena is offline  
Old Oct 9, 2015, 6:42 pm
  #21  
 
Join Date: Jul 2010
Posts: 2,101
Just updated my account, my wife's and my mom's. Will transfer all bonus points into my primary account once posted: 450 total.

According to the initial post, these should be deposited by end of Nov? I didn't receive any indication or acknowledgement that I'd be receiving points after updating the profiles. Hope it gets fulfilled.
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Old Oct 10, 2015, 2:55 am
  #22  
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i agree with the others....the list of questions is not the best....
Keyser is offline  
Old Oct 10, 2015, 5:53 am
  #23  
 
Join Date: Apr 2007
Location: Anywhere
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I have a feeling that (if they are in fact smart enough) SPG would be using the answers to profile customers and do cross marketing.

For example, if the member's favourite city is X, SPG could offer special deals for hotels in X for the particular member.

What annoys me is, after submitting answers to the questions, I received an email from both SPG and Emirates Skywards that my linkage between the two schemes is now broken... and I now need to relink them!

Clearly the bugs haven't been ironed out properly!
carrotjuice is offline  
Old Oct 10, 2015, 6:11 am
  #24  
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Originally Posted by carrotjuice
I have a feeling that (if they are in fact smart enough) SPG would be using the answers to profile customers and do cross marketing.

For example, if the member's favourite city is X, SPG could offer special deals for hotels in X for the particular member.
It's a nice idea, but an absolute no-no to use security data in this way.

If I ever see a marketing message for the Sheraton Buthole, they're rumbled.
Oxon Flyer is offline  
Old Oct 10, 2015, 6:28 am
  #25  
 
Join Date: Feb 2001
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Originally Posted by SanDiego1K
I could not find four questions to answer that I could be confident of knowing my response a month from now. It's a lot easier to answer questions that are factual and the response is not a function of my mood at the time.
Same here. And as having "security questions" at all is very uncommon where I live I really do not like this jumping through (additional) hoops when just making a simple award booking.

For this I decided just not to complete the new questions as I will most likely be asked that question I just cannot remember the answer...and will stick with the phone-password for the time being.

Greetings - Dirk
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Old Oct 10, 2015, 7:52 am
  #26  
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Originally Posted by Oxon Flyer
It's a nice idea, but an absolute no-no to use security data in this way.
No-no as in bad practice? Violation of law? (If so, in what countries?) Violation of SPG T&Cs or of Starwood's declared data policy?
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Old Oct 10, 2015, 8:30 am
  #27  
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Originally Posted by 3Cforme
No-no as in bad practice? Violation of law? (If so, in what countries?) Violation of SPG T&Cs or of Starwood's declared data policy?
Most definitely bad practice. Using security info to leverage marketing programs shows lack of concern for security as that data should not be disclosed for anything other than account security. Was it the early days of SPG where your account password was shown in clear text to the phone agents (for verification purposes of course). Just bad practice.

I remember back when the company had AMEX corporate cards issued to everyone. We were told up front they would be using the data to determine where they should be negotiating for better discounts. I threatened to use mine at Liquor Barn and Pink Poodle, that's where I wanted discounts!!! Never did, actually never used their card.
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Old Oct 10, 2015, 8:47 am
  #28  
 
Join Date: Apr 2013
Location: Michigan
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So I logged into my account and reach the security questions page, but it doesn't indicate anywhere on the page that I will earn 150 SPG points? Is there a specific link that I must click through?
JamieDee78 is offline  
Old Oct 10, 2015, 9:30 am
  #29  
 
Join Date: Jan 2013
Posts: 743
Originally Posted by carrotjuice
I have a feeling that (if they are in fact smart enough) SPG would be using the answers to profile customers and do cross marketing.

For example, if the member's favourite city is X, SPG could offer special deals for hotels in X for the particular member.
They'll have a hard time doing that with me. No SPG properties within several hundred miles of my favorite city.

Last edited by 466SHH; Oct 10, 2015 at 1:37 pm Reason: typo
466SHH is offline  
Old Oct 10, 2015, 11:07 am
  #30  
 
Join Date: Oct 2014
Location: HKG
Posts: 1,053
Starwood Lurker IV are the answers seriously case-sensitive, too?

Can i delete my answers/participation in this? Not trolling!!
gpia is offline  

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