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How Is SPG Amex Business Card Access to Sheraton Lounges Fulfilled at the Hotels?

How Is SPG Amex Business Card Access to Sheraton Lounges Fulfilled at the Hotels?

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Old Nov 27, 18, 11:06 am   -   Wikipost
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American Express and Starwood enhance cobrand credit card benefits

Will the additional cardholders on my Starwood Business Amex account get access to the Sheraton Club lounge? What about guests in additional rooms I'm also paying for?
"This benefit is for Basic Card Members only on Starpoint Eligible Rate reservations...Sheraton Club lounge access is limited to the eligible Card Member and a guest staying in the same room for the duration of the stay, regardless of how many rooms have been reserved." (See Starwood FAQs.)

Which hotel brands with the Sheraton name will offer the lounge benefit?The benefit is offered at all Sheraton-branded properties, including Sheraton Grand hotels, with the exception of any Luxury Collection property. It is not available at Four Points by Sheraton hotels.

Club access if I book my stay with points or cash+points?
Per Starwood Lurker, yes.
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Old Jan 30, 18, 12:31 pm
  #181  
 
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Would we put this question in the wiki?

Do we need to pay with the AMEX SPG business card in order to get lounge access?

Thank you!
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Old Jan 30, 18, 12:39 pm
  #182  
Company Representative - Starwood
 
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Originally Posted by milemission View Post
...Do we need to pay with the AMEX SPG business card in order to get lounge access?

Thank you!
No, but if it is not on file where the hotel can make the connection to you being a qualified cardholder, you may be asked to show it to them for verification.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
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Old Jan 30, 18, 1:31 pm
  #183  
 
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Originally Posted by Starwood Lurker View Post
No, but if it is not on file where the hotel can make the connection to you being a qualified cardholder, you may be asked to show it to them for verification.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
I ran into this issue at the Sheraton Grand Hiroshima a few weeks ago. I did not bring the card with me (just had the personal card on me). Offered to pull up my AMEX account on my IPad to show her I had the card, when she relented and gave me access. This hotel also holds the distinction of being the only one to have staff approach me as I stood in the elite checking line to be sure I was really elite.
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Old Feb 12, 18, 11:17 am
  #184  
 
Join Date: Jul 2004
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Four Points Question

Looking to book a room in Seoul in late spring, debating b/w the standard Sheraton Dcube & Gangnam properties or the Four Points Sheraton Namsan (especially since it will downgrade in category and help me save points). I know that the two standard Sheratons have club level lounge so i can utilize the benefit of the Biz SPG Amex card in those two places. But does the card enable me to get complimentary breakfast at the Four Points Sheraton Namsan property or just at the traditional/standard Sheraton properties? Many thanks for your help.
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Old Feb 12, 18, 11:40 am
  #185  
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Originally Posted by xbanker View Post
Looking to book a room in Seoul in late spring, debating b/w the standard Sheraton Dcube & Gangnam properties or the Four Points Sheraton Namsan (especially since it will downgrade in category and help me save points). I know that the two standard Sheratons have club level lounge so i can utilize the benefit of the Biz SPG Amex card in those two places. But does the card enable me to get complimentary breakfast at the Four Points Sheraton Namsan property or just at the traditional/standard Sheraton properties? Many thanks for your help.
This benefit is only for Sheraton branded hotels that operate a Club Lounge. The Four Points by Sheraton brand is an entirely different brand, so it would not be applicable there.

I hope this helps.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
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Old Mar 9, 18, 7:48 pm
  #186  
 
Join Date: Oct 2009
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Had the same problem at the Sheraton Toronto Airport last night. Front desk clerk had no idea what I was talking about, said I needed to pay $50 for access, had to go talk to the manager about it, finally reluctantly agreed, etc. Interestingly, this is the same hotel from the beginning of this thread nearly 2.5 years ago.

We’ll see what happens tomorrow night at the Sheraton Ontario (CA) Airport.

I had no issues at the SHeraton São Paulo WTC last week.
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Old Mar 9, 18, 9:25 pm
  #187  
 
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Originally Posted by avatexrs View Post
Had the same problem at the Sheraton Toronto Airport last night. Front desk clerk had no idea what I was talking about, said I needed to pay $50 for access, had to go talk to the manager about it, finally reluctantly agreed, etc. Interestingly, this is the same hotel from the beginning of this thread nearly 2.5 years ago.

We’ll see what happens tomorrow night at the Sheraton Ontario (CA) Airport.

I had no issues at the SHeraton São Paulo WTC last week.
I stayed at YYZ Sheraton a few months ago which was paid by Air Canada. Was asked for $50 at desk, said/showed SPG Biz Amex and lounge access is included and no issues. Must be an education issue.
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Old Apr 16, 18, 10:30 pm
  #188  
 
Join Date: Jul 2008
Location: USA
Programs: SPG HH AA PLT AS MVPG
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So, it looks like Amex and SPG are just going to pull the plug on this SPG Business benefit mid-year. That really stinks and certainly seems unfair.

We obtained the SPG Business card just a few months ago with every intent to use the club lounge benefit for our already-reserved stay at the Salzburg Sheraton in September, and possibly for another stay in Munich later in the year. Now, it looks like we are just out of luck. The club lounge access we were promised has vanished, effective August 1st, just like that.

Does anyone know ... Is it possible to use points to confirm into a Club Level Room at this early juncture, or do we have to wait until the week prior to check-in (when availability may have dried up).
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Old Apr 17, 18, 4:10 pm
  #189  
 
Join Date: Feb 2013
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Originally Posted by bruinfan90 View Post

So, it looks like Amex and SPG are just going to pull the plug on this SPG Business benefit mid-year. That really stinks and certainly seems unfair.

We obtained the SPG Business card just a few months ago with every intent to use the club lounge benefit for our already-reserved stay at the Salzburg Sheraton in September, and possibly for another stay in Munich later in the year. Now, it looks like we are just out of luck. The club lounge access we were promised has vanished, effective August 1st, just like that.

Does anyone know ... Is it possible to use points to confirm into a Club Level Room at this early juncture, or do we have to wait until the week prior to check-in (when availability may have dried up).







I was wondering what would happen with this. Can you provide link to details? I can't seem to find this particular benefit info/expiration. The other frustrating thing is that ultimately those of us getting Marriott Gold b/c of SPG Gold will lose breakfast/lounge access at Marriotts after the honeymoon grace period. If I don't get lounge access or breakfast for Gold, I'll be moving to another brand.

In the meantime, I've got 3 rez coming up this fall at Sheratons and booked them specifically b/c I get club lounge access with the SPG Amex Biz. If this is actually discontinued, I'm canceling those rez and booking with Hilton instead. On the other hand, if my Marriott Gold becomes Plat in August, then I'll still get lounge access that way, at least for a while. Still, this was a great benefit from Amex and Sheratons have gotten a lot of my money over the years b/c of this perk.

Sure, if there are club rooms available for award, then you can book now/change your rez.

Last edited by Stgermainparis; Apr 17, 18 at 4:26 pm
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Old Nov 27, 18, 4:58 pm
  #190  
 
Join Date: Dec 2011
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question:: SPG Amex business card - Sheraton lounge access

Hi,
I plan to book sheraton hotel which has lounge. For a family of 4 (2 adults, 2 kids age 15,10),We both have SPG amex business card.
Can all 4 of us access the lounge if booking is under my name?
TIA
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Old Nov 27, 18, 5:00 pm
  #191  
 
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The benefit was removed from the card with the refresh in August, so none of you will have access.
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Old Nov 27, 18, 5:00 pm
  #192  
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Originally Posted by desikid View Post
Hi,
I plan to book sheraton hotel which has lounge. For a family of 4 (2 adults, 2 kids age 15,10),We both have SPG amex business card.
Can all 4 of us access the lounge if booking is under my name?
TIA
Since this is no longer a benefit of holding this card as of last August 1st, the answer would be no for everyone.

Best regards,

William R. Sanders
Social Media Specialist
Marriott International

[email protected]
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Old Nov 28, 18, 12:09 pm
  #193  
 
Join Date: Dec 2011
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Thanks for prompt reply. That is a bummer :-(

Other question is, I am 4 nights away from Marriott platinum status. If I complete those nights stay before Dec.31 of this year, till when will I have platinum status?
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Old Nov 28, 18, 12:15 pm
  #194  
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Originally Posted by desikid View Post
Thanks for prompt reply. That is a bummer :-(

Other question is, I am 4 nights away from Marriott platinum status. If I complete those nights stay before Dec.31 of this year, till when will I have platinum status?
Feb 2020
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