No more Molton Brown at Westin?
Oct 30, 2001, 12:26 pm
#31
Original Poster
Join Date: May 2001
Location: The Wild West
Posts: 1,334
RollingStone, which hotel were you at? Did they indicate whether this policy was local or system-wide?
Oct 30, 2001, 7:02 pm
#32
Join Date: Oct 2000
Location: All Over - Gathering No Moss
Programs: SPG Plat, HLT Honors, DL PLT but missing NWA terribly.
Posts: 435
jja34-1 The front desk manager here in Ft. Lauderdale is going to think I have way too much time on my hands. 
After reading you question I dutifully went back downstairs and spoke to the evening manager. She told me that it is supposed to be system wide that MB goes into suites, premium rooms and SPG rooms. The new Heavenly Bath amenities are replacing the old Westin amenities. She did say that the hotel was in the process of putting in the new HB amenities, but had to use up old stock first.
I also asked about the Garden Bontanika someone else mentioned. She told me that they phased that out over two years ago, but the hotel had a small supply of shampoo and conditioner hidden away for those guests who still ask for it.
And today I came back into my room and saw that they had installed the double headed Heavenly Shower while I was gone. The curved rod and curtain were already there. I also got a new bath sheet that says Heavenly Shower and a new robe. Can't wait until later to try it.
[This message has been edited by Rolling Stone (edited 10-30-2001).]
After reading you question I dutifully went back downstairs and spoke to the evening manager. She told me that it is supposed to be system wide that MB goes into suites, premium rooms and SPG rooms. The new Heavenly Bath amenities are replacing the old Westin amenities. She did say that the hotel was in the process of putting in the new HB amenities, but had to use up old stock first.
I also asked about the Garden Bontanika someone else mentioned. She told me that they phased that out over two years ago, but the hotel had a small supply of shampoo and conditioner hidden away for those guests who still ask for it.
And today I came back into my room and saw that they had installed the double headed Heavenly Shower while I was gone. The curved rod and curtain were already there. I also got a new bath sheet that says Heavenly Shower and a new robe. Can't wait until later to try it.
[This message has been edited by Rolling Stone (edited 10-30-2001).]
Oct 30, 2001, 9:10 pm
#33
Original Poster
Join Date: May 2001
Location: The Wild West
Posts: 1,334
RollingStone, you're not crazy...just a dedicated FlyerTalker! Thanks for the info.
Nov 6, 2001, 12:03 pm
#34
Join Date: Feb 2000
Location: Columbia, SC
Programs: a little here, a little there
Posts: 1,443
My recent stay agrees with the above. MB is in Suites and SPG floors; other rooms have Heavenly Bath. I liked the Heavenly Shower and curtain - must get a curtain like that in my next bath.
Nov 6, 2001, 5:13 pm
#35
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
For those of you who really crave it. . .
http://www.toiletries-online.com/toi.../moltobath.htm
(I have no affiliation with this website at all BTW - just trying to help out).
http://www.toiletries-online.com/toi.../moltobath.htm
(I have no affiliation with this website at all BTW - just trying to help out).
Nov 9, 2001, 8:31 am
#37
Join Date: Oct 2001
Location: Washington, DC, USA
Posts: 114
I stayed on the SPG floor at the Philadelphia Westin this week, and they had no MB stuff, just the new Heavenly Bath.
Nov 9, 2001, 11:21 pm
#38
Join Date: Oct 2000
Location: DCA
Posts: 291
Last weekend, the Westin Park Central Dallas also had no MB on the SPG floor, but the Heavenly Bath stuff instead.
[This message has been edited by davohuang (edited 11-10-2001).]
[This message has been edited by davohuang (edited 11-10-2001).]
Mar 11, 2002, 9:15 pm
#39
Join Date: Feb 2000
Location: NJ
Programs: UA LTG, AA LTG, Bonvoy LTP, IHG Plat, LHW Sterling
Posts: 2,405
I just had to bring this to light again. The "Heavenly Bath" products are very disappointing for an "upper upscale" property. The "Hydrating Cream" smells like a Home Depot, the shampoo like oven cleaner, the "Cleansing Wash" like toothpaste, and the conditioner like... well... nothing comes to mind.
Westin... PLEASE replace this stuff.
Westin... PLEASE replace this stuff.
Mar 11, 2002, 9:31 pm
#40
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,484
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by schriste:
I just had to bring this to light again. The "Heavenly Bath" products are very disappointing for an "upper upscale" property. The "Hydrating Cream" smells like a Home Depot, the shampoo like oven cleaner, the "Cleansing Wash" like toothpaste, and the conditioner like... well... nothing comes to mind.
Westin... PLEASE replace this stuff.</font>
I just had to bring this to light again. The "Heavenly Bath" products are very disappointing for an "upper upscale" property. The "Hydrating Cream" smells like a Home Depot, the shampoo like oven cleaner, the "Cleansing Wash" like toothpaste, and the conditioner like... well... nothing comes to mind.
Westin... PLEASE replace this stuff.</font>
Mar 11, 2002, 9:43 pm
#41
Join Date: Jul 2000
Location: The First State, USA - Bonvoy Gold, Honors Gold, Hyatt Discoverist, IHG Gold - FWIW
Posts: 922
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by dw:
LOL! While I don't find the new Heavenly Bath products particularly offensive, they are rather strange smelling. I could only think that they were going for some sort of herbal scent.</font>
LOL! While I don't find the new Heavenly Bath products particularly offensive, they are rather strange smelling. I could only think that they were going for some sort of herbal scent.</font>
BTW, does any one else think the soap resembles a block of feta cheese?
[This message has been edited by Arrzee (edited 03-11-2002).]
Mar 11, 2002, 10:38 pm
#42
Join Date: Jun 2001
Location: Arlington, VA
Posts: 481
I'd have to agree that the the HB products do have a "curious" scent (to be generous). Had my first experience with them at the Westin Philly a couple of weeks ago and could only think of less than complementary ways to describe them. Dirt was the closest I came to hitting the nail on the head. Night two we got moved to a suite - MB all around! What an improvement. Why has Westin picked such a non-aromatic brand? Loved the shower curtain and shower heads Robe and towels were great too!
What an improvement. Why has Westin picked such a non-aromatic brand? Loved the shower curtain and shower heads Robe and towels were great too!
Mar 12, 2002, 4:21 pm
#43
Original Member
Join Date: May 1998
Location: SFO/JFK
Programs: Hilton: Gold, Starwood: Platinum, Hyatt: Platinum, AS: MVP Gold
Posts: 630
Another big thumbs down for the HB. The GB and MB are all much better. Why not just use the Aveda stuff from the Ws?
The Westin Waltham still has MB in their junior suites on the SPG floor.
[This message has been edited by rocky (edited 03-12-2002).]
The Westin Waltham still has MB in their junior suites on the SPG floor.
[This message has been edited by rocky (edited 03-12-2002).]
Mar 12, 2002, 7:51 pm
#44
Join Date: Feb 2000
Location: NJ
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Arrzee:
BTW, does any one else think the soap resembles a block of feta cheese?
</font>
BTW, does any one else think the soap resembles a block of feta cheese?
</font>
Mar 13, 2002, 9:44 am
#45
Join Date: Sep 1999
Posts: 1,222
The Westin SFO had a full complement of MB products when I stayed there Monday night. Yippee!
Now don't all stampede to SFO at once...
Now don't all stampede to SFO at once...