Originally Posted by FD1971 (Post 25253162)

Are you trying to make up a story here?

The OP never entered a room that was occupied by a stranger (which is impossible without recoding the key)

The OP left his hotel room and when he returned, somebody had packed his belongings.

Let's hope it is not a St.Regis, by the way :p

So why do we need to name and shame the hotel?

BTW, what is a 'real violation' ?

Is the GM going to jail for this 'real violation' ?

Originally Posted by Keyser (Post 25252576)

i too had a similar experience at the ic singapore a few years ago....had a 4pm late checkout as an ra....i left for my meeting around 10am & got back to my room around 3pm but my key wouldn't work....i went to the front desk, got it reprogrammed & went back to my room....when i entered i noticed my bags & stuff was missing but another guest's items were in the room....i went back to the front desk for an explanation & it turned out that they had checked me out, moved all my stuff to storage & checked in another guest to my room....nothing was missing as i had already packed most of my stuff before leaving in the morning but i got no real apology from them....that was the last time i ever stayed there....

Originally Posted by MSPeconomist (Post 25252956)

This incident reminded me of a time at a conference center on my day of departure which was also a day when the place needed to "turn over" almost all of their rooms. I had organized my belongings for packing by sorting things into piles on the bed. [This was part of a long and complex itinerary and I wanted to put some minimal needed things into a small carryon piece in case my checked bag got lost or delayed.] Then I went to breakfast, planning to finish packing quickly after breakfast and immediately move toward the airport, still well before check out time. I was shocked when I returned from breakfast to discover that--despite my do not disturb sign on the door--the housekeeper had come into the room, put everything from the bed into a heap on the floor, and proceeded to change the bed for the next guest. I absolutely had a fit, complained bitterly (they didn't think that there was anything wrong with the housekeeper's actions because "no one was in the room and we needed to prepare the it for the next guest" despite this being several hours before the stated check out time), and got a bit of revenge by taking the time to mess up the newly made bed before leaving and toss every one of the fresh towels (that had been put in place for the next occupant) into the shower and turn the water on long enough to soak them thoroughly. In the years since, I have adamantly refused to consider going back to that conference center. The attitude that it was fine for the maid to do what she did because all of the rooms needed to be cleaned that day still bothers me.

Originally Posted by FD1971 (Post 25252867)

Apology from the GM and the case is closed.

Maybe, they should throw in some Starpoints, but it was obviously a mistake and they were simply confused about two rooms with a guest having the same name.

Originally Posted by remymartin (Post 25253502)

I'd request a bottle of champagne and the amount of points for one night at the same category hotel.

Originally Posted by ChiCityJetsetter (Post 25254271)

Request 50,000 Starpoints, IMO.

Originally Posted by davidw70 (Post 25255743)

To be honest, I'm not in this for the compensation. I posted because I wanted to understand whether this was a common occurrence which, fortunately, it doesn't seem to be (apart from IC Singapore which doesn't surprise me too much!). I've also been concerned about issues with late check-outs at both SPG and IC properties, so it is interesting to read these comments too.

The explanation I've now received from SPG customer care/the hotel GM does not fully answer every question. However, it does show they have learned from the experience and I'm pretty sure that it won't happen again. In fact, I would be happy to stay there in the future and hence why I don't think the hotel's name should be dragged through the mud for one stupid mistake.

The problem arose as a result of the previous occupant of the room leaving stuff behind. They called the hotel, and (this is where it gets a bit unclear to everyone), it seems that reception gave the wrong instructions to deal with this (my guess is they mistook the previous occupant's name for mine, and hence assumed that all my items were actually those of the previous occupant).

I have been offered a small number of Starpoints for the trouble caused, but certainly nowhere near the numbers discussed earlier in this thread. As far as I'm concerned, the case is closed.

Originally Posted by davidw70 (Post 25255743)

As far as I'm concerned, the case is closed.

Originally Posted by davidw70 (Post 25255743)

To be honest, I'm not in this for the compensation. I posted because I wanted to understand whether this was a common occurrence which, fortunately, it doesn't seem to be (apart from IC Singapore which doesn't surprise me too much!). I've also been concerned about issues with late check-outs at both SPG and IC properties, so it is interesting to read these comments too.

The explanation I've now received from SPG customer care/the hotel GM does not fully answer every question. However, it does show they have learned from the experience and I'm pretty sure that it won't happen again. In fact, I would be happy to stay there in the future and hence why I don't think the hotel's name should be dragged through the mud for one stupid mistake.

The problem arose as a result of the previous occupant of the room leaving stuff behind. They called the hotel, and (this is where it gets a bit unclear to everyone), it seems that reception gave the wrong instructions to deal with this (my guess is they mistook the previous occupant's name for mine, and hence assumed that all my items were actually those of the previous occupant).

I have been offered a small number of Starpoints for the trouble caused, but certainly nowhere near the numbers discussed earlier in this thread. As far as I'm concerned, the case is closed.

Originally Posted by KENNECTED (Post 25256096)

You brought it to our attention. One of the purposes of FlyerTalk is to share experiences, good and bad.

How does sharing the name equate to "dragging it through the mud"? We don't know if it's already happened before, since the name of the property is not known. Also, FT is such a small number of SPG members, this or something similar could have happened, just not be reported.

Hopefully you'll share the name of the property.

Originally Posted by jpdx (Post 25250948)

Of course this being the IC Singapore, no explanation or real apology ever came forth.

Originally Posted by davidw70 (Post 25255743)

To be honest, I'm not in this for the compensation. I posted because I wanted to understand whether this was a common occurrence which, fortunately, it doesn't seem to be (apart from IC Singapore which doesn't surprise me too much!). I've also been concerned about issues with late check-outs at both SPG and IC properties, so it is interesting to read these comments too.

The explanation I've now received from SPG customer care/the hotel GM does not fully answer every question. However, it does show they have learned from the experience and I'm pretty sure that it won't happen again. In fact, I would be happy to stay there in the future and hence why I don't think the hotel's name should be dragged through the mud for one stupid mistake.

The problem arose as a result of the previous occupant of the room leaving stuff behind. They called the hotel, and (this is where it gets a bit unclear to everyone), it seems that reception gave the wrong instructions to deal with this (my guess is they mistook the previous occupant's name for mine, and hence assumed that all my items were actually those of the previous occupant).

I have been offered a small number of Starpoints for the trouble caused, but certainly nowhere near the numbers discussed earlier in this thread. As far as I'm concerned, the case is closed.