Platinum Concierge--What do you use them for?
Jan 7, 2002, 8:30 pm
#1
Original Poster
Join Date: Nov 2001
Location: New York, NY
Posts: 639
Platinum Concierge--What do you use them for?
I am continuously impressed by the quality of the people Starwood hires to be Platinum Concierges. They have always gone the extra mile for me, regardless of the request.
What types of things have you asked the Platinum Concierges for?
What types of things have you asked the Platinum Concierges for?
Jan 7, 2002, 9:22 pm
#2
Suspended
Join Date: Feb 2000
Posts: 5,305
I have used my Concierge for many things. In all she has excelled. These have included upgrades, changes, dinner resv, making room at the inn when I need it, and once cancelling a prepaid-nonrefundable resv. I made and could not honor at no cost to me. She is fantastic and although I do a lot of online bookings these days for the bonus, she is always there to help.
Jan 8, 2002, 6:17 am
#3
FlyerTalk Evangelist
Join Date: Dec 2000
Location: south of WAS DC
Posts: 10,131
Now that I am platinum. How do I get a PC? How do I contact the Platinum desk?
I recall Lurker posting somewhere that new Platinum kits will not be out until sometime in Feb.
I recall Lurker posting somewhere that new Platinum kits will not be out until sometime in Feb.
Jan 8, 2002, 7:13 am
#4
Join Date: Jun 2000
Location: Santa Barbara, CA
Posts: 7,149
O.k.- I give in. I want my own personal concierge. It used to not be a big deal, but now that it is hit or miss with SMS, I think I could really use one. Is this by invitation only, like the VIP status, or can you just ask for someone with whom you have dealt and ask for them each time or ask for their e-mail address?
I have used them for reservations, upgrades, special requests for other people, restaurant reccomendations in strange cities, securing restaraunt reservations that are hard to get, etc...
I have used them for reservations, upgrades, special requests for other people, restaurant reccomendations in strange cities, securing restaraunt reservations that are hard to get, etc...
Jan 8, 2002, 9:00 am
#5
Suspended
Join Date: Feb 2000
Posts: 5,305
I called the Plat line last year to find out and was rewarded with my fantastic concierge. Once you get one, you will have an email link to them as well as phone. It is one of Starwwods best benifits.
Marc
Marc
Jan 8, 2002, 11:27 am
#6
Moderator, Argentina and FlyerTalk Evangelist
Join Date: Aug 2000
Location: MIA / EZE
Programs: Lord of Malbec & all Wines Argentine. AA EXP / Marriott Lifetime Silver / Hertz Presidents Circle
Posts: 35,681
I agree with all the positive posts above. My Concierge is absolutely terrific, she also does things like arrange theater tickets, send flowers to anyplace in the world, get me airport pick-ups, etc. etc. -- this is a GREAT service. Thanks Starwood!!
Jan 8, 2002, 11:45 am
#7
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
edited for reasons cited below.
[This message has been edited by Starwood Lurker (edited 01-24-2002).]
[This message has been edited by Starwood Lurker (edited 01-24-2002).]
Jan 8, 2002, 3:44 pm
#8
Join Date: Apr 2001
Location: London, UK
Programs: KLM Platinum, BA Gold, ex-HHonors Diamond, Starwood SPG Gold (ex-Platinum), StarChoice
Posts: 419
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Gaucho100K:
arrange theater tickets, send flowers to anyplace in the world, get me airport pick-ups, etc. etc.</font>
arrange theater tickets, send flowers to anyplace in the world, get me airport pick-ups, etc. etc.</font>
Jan 8, 2002, 4:34 pm
#9
Moderator, Argentina and FlyerTalk Evangelist
Join Date: Aug 2000
Location: MIA / EZE
Programs: Lord of Malbec & all Wines Argentine. AA EXP / Marriott Lifetime Silver / Hertz Presidents Circle
Posts: 35,681
Yes, do so without hesitation. I use them regularly and they never drop the ball. I suggest you communicate with them via email, it works best and you can keep track of everything. Follow up details by phone if needed. Enjoy!!
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Gaucho100K
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Gaucho100K
Jan 20, 2002, 11:57 am
#12
Join Date: Feb 2001
Posts: 147
On Friday I sent William an email asking that a Platinum Concierge be assigned to me. This morning I received an email letter of introduction from my Concierge.
I wrote back to her and asked questions regarding transportation from the airports to two hotels on my next trip which is 3 weeks away. Within a very short time she had contacted both hotels and wrote back to me with detailed instructions on how to find the airport shuttles.
This is a wonderful service.
I wrote back to her and asked questions regarding transportation from the airports to two hotels on my next trip which is 3 weeks away. Within a very short time she had contacted both hotels and wrote back to me with detailed instructions on how to find the airport shuttles.
This is a wonderful service.
Jan 20, 2002, 12:31 pm
#13
Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,183
William set me up with one and he's already been very helpful. Having one on one repeated contact with one person is an amazing privilege, and when you combine that with Starwood Lurker being around, IMHO Starwood Preferred Guest is heads and shoulders above the other programs.
Jan 20, 2002, 1:27 pm
#14
Join Date: Aug 2000
Location: Valley Springs, Ca USA;Proud Retired AAer SJC Ramp/ AA- 2 MM Platinum;Hilton Diamond
Posts: 851
They ahve gone out of their way to arrange babysitting services, something not always easy to find. They will not let me call the hotel when they can do it themselves! I doubt another hotel program comes close.
Jan 20, 2002, 6:43 pm
#15
Original Poster
Join Date: Nov 2001
Location: New York, NY
Posts: 639
Just had another wonderful experience with my Plat Concierge. I'm going to Tahiti on my honeymoon (all booked through a travel agent).
I gave my concierge the sections of the itinerary with the Sheraton segments and she contacted the hotels, asked the general managers about better rooms, got me confirmed in those rooms, and then made dinner reservations at several recommended restaurants.
The best part was that one of the restaurants doesn't take reservations until Feb 1. She said she would make a note of the date, and call again then to make the reservation.
I'm connecting in LA on the way to Tahiti, and she made my reservations at the St. Regis, checked to see if it would be cheaper to rent a car to get from LAX to the hotel or take a taxi, and got me quotes for the major car rental companies.
Outstanding!
Thanks again *wood.
[This message has been edited by johnsmith (edited 01-20-2002).]
I gave my concierge the sections of the itinerary with the Sheraton segments and she contacted the hotels, asked the general managers about better rooms, got me confirmed in those rooms, and then made dinner reservations at several recommended restaurants.
The best part was that one of the restaurants doesn't take reservations until Feb 1. She said she would make a note of the date, and call again then to make the reservation.
I'm connecting in LA on the way to Tahiti, and she made my reservations at the St. Regis, checked to see if it would be cheaper to rent a car to get from LAX to the hotel or take a taxi, and got me quotes for the major car rental companies.
Outstanding!
Thanks again *wood.
[This message has been edited by johnsmith (edited 01-20-2002).]