New Telephone Charges - Corporate Directive?
Nov 20, 2001, 2:34 am
#16
Join Date: Oct 2000
Location: Munich, Germany
Programs: LH HON, DL FO/MM, Marriott Lifetime Platinum, Accor Lifetime Platinum, Sixt Diamond
Posts: 6,174
Hmmm... based on what Hilton has charged me recently for my phone calls, this is a big plus for Starwood properties... Way to go! 
Nov 20, 2001, 8:09 am
#17
Join Date: Jul 2000
Location: Chesapeake, VA USA
Programs: Delta Platinum Medallion, Marriott Bonvoy Titanium
Posts: 516
Thank you Starwood for finally listening.
The old phone policy was the #1 reason I did not book the majority of my hotel stays at Starwood properties this year.
Why pay $2 for a toll-free call or $1.50 for a local when the Marriott Courtyard is free?
However, I did stay at the Westin Westminster, CO this week. They still charged $1.50 for local calls. I guess they didn't get the corporate memo yet!
The old phone policy was the #1 reason I did not book the majority of my hotel stays at Starwood properties this year.
Why pay $2 for a toll-free call or $1.50 for a local when the Marriott Courtyard is free?
However, I did stay at the Westin Westminster, CO this week. They still charged $1.50 for local calls. I guess they didn't get the corporate memo yet!
Nov 20, 2001, 10:22 am
#18
Join Date: Jun 2000
Location: Memphis, TN-SPG Platinum, HY Diamond, HH Gold, NW Platinum, AA Platinum, AVIS Preferred Select.
Posts: 445
The W NY offers free 800 calls and local calls are $1.25 for up to an hour.
Nov 20, 2001, 12:53 pm
#19
Join Date: Feb 2000
Location: Lake Oswego, OR
Programs: UA 1K 2MM, Marriott Lifetime Platinum, Hilton Diamond
Posts: 3,202
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by NW,CO,TW only:
The W NY offers free 800 calls and local calls are $1.25 for up to an hour.</font>
The W NY offers free 800 calls and local calls are $1.25 for up to an hour.</font>
Nov 23, 2001, 2:30 am
#20
Join Date: Apr 2001
Location: Reno, Nevada
Programs: AA EXP, UA 2MM, SPG Platinum, Hilton Diamond
Posts: 494
What happened to free 1-800 calls as a Club Level perk?
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Biggest Little 1K (in The Biggest Little City) In The World
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Biggest Little 1K (in The Biggest Little City) In The World
Nov 23, 2001, 6:07 am
#21
Join Date: Apr 2001
Location: London, UK
Programs: KLM Platinum, BA Gold, ex-HHonors Diamond, Starwood SPG Gold (ex-Platinum), StarChoice
Posts: 419
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Starwood Lurker:
The above information is for hotels in North America only. As far as I know, nothing has changed for any of the other hotel divisions.</font>
The above information is for hotels in North America only. As far as I know, nothing has changed for any of the other hotel divisions.</font>
Nov 27, 2001, 5:39 pm
#22
Join Date: May 1999
Location: New York City
Programs: UA MM-1P, Hilton Life Diamond, Marriot Life Gold, ICH Spire
Posts: 4,080
I got yer exemption right here.
Nov 28, 2001, 7:23 am
#23
Join Date: Apr 2001
Location: DL: PM/2M; UA: 1K; AA: Plat/2MM; SQ: PPS; US: Plat; Starwood: Plat; Hilton: Diam Hyatt: Diam; Loews Plat; Avis: Chair.
Posts: 1,681
One thing I don't understand, is the 60 minutes cumulative or per call?
Nov 28, 2001, 10:23 am
#24
Join Date: Feb 2000
Location: Lake Oswego, OR
Programs: UA 1K 2MM, Marriott Lifetime Platinum, Hilton Diamond
Posts: 3,202
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by LAOCA:
One thing I don't understand, is the 60 minutes cumulative or per call?</font>
One thing I don't understand, is the 60 minutes cumulative or per call?</font>
Nov 30, 2001, 6:48 am
#25
FlyerTalk Evangelist
Join Date: Dec 2000
Location: PHL, NYC
Programs: AA PLT, DL SLV, UA SLV, MR LTT, HH DIA
Posts: 10,060
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Starwood Lurker:
some hotels have the option to file for an exemption with the corporate office depending upon their local circumstances.
</font>
some hotels have the option to file for an exemption with the corporate office depending upon their local circumstances.
</font>
Also, when I called the Plat. concierge, they knew nothing about this new directive, nor did they know there was an 'old' corporate directive.
William - please advise!
Nov 30, 2001, 11:16 am
#26
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
PHL, call Corporate Services at 1-800-328-6242 and file a formal complaint.
Also, realize that if the hotel applied for and received an exemption from lowering their phone rates, then these are what they are allowed to charge.
Best regards,
William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide
[email protected]
[This message has been edited by Starwood Lurker (edited 11-30-2001).]
Also, realize that if the hotel applied for and received an exemption from lowering their phone rates, then these are what they are allowed to charge.
Best regards,
William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide
[email protected]
[This message has been edited by Starwood Lurker (edited 11-30-2001).]