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American Express and Starwood enhance cobrand credit card benefits

American Express and Starwood enhance cobrand credit card benefits

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Old Apr 14, 16, 7:51 am   -   Wikipost
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This thread is for discussion of the new benefits & fee structure announced in June 2015. For general discussion of the SPG Amex, see SPG American Express [Master Thread].

Will the additional cardholders on my Starwood Business Amex account get access to the Sheraton Club lounge? What about guests in additional rooms I'm also paying for?
"This benefit is for Basic Card Members only on Starpoint Eligible Rate reservations...Sheraton Club lounge access is limited to the eligible Card Member and a guest staying in the same room for the duration of the stay, regardless of how many rooms have been reserved." (See Starwood FAQs.)
Which hotel brands with the Sheraton name will offer the lounge benefit?
The benefit is offered at all Sheraton-branded properties, including Sheraton Grand hotels, with the exception of any Luxury Collection property. It is not available at Four Points by Sheraton hotels.
Wiil I still get Club access if I book my stay with points or cash+points?
Per Starwood Lurker in post #104, yes.
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Old Mar 17, 16, 4:41 pm
  #421  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by spendlesslivebetter View Post
I'm not sure how the process works since it's my first time using the Citi Prestige 4th night free benefit. But according to my research about it, the nights are eligible for elite qualifying nights and points earning. However, I do know that I must pay with my Citi Prestige card and can't use my SPG Business Amex.

Here's a cut and paste from Onemileatatime: "Most hotel chains donít award you points if you book through a third party site. However, the exception is if youíre booking through whatís essentially a corporate travel agency. Carlson Wagonlit handles the fourth night free benefit on behalf of the Citi Prestige Concierge, and the stays booked through them are absolutely eligible for points accrual in all programs."
If you are not pre-paying the stay, it is being booked by a travel agency at an eligible rate, and the reservation has your SPG account number on it, then I don't see why you would not be able to use the Sheraton Club Lounge benefit.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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Old Mar 18, 16, 9:34 am
  #422  
 
Join Date: Mar 2003
Location: boston, ma, USA
Posts: 131
Stayed at the Sheraton Anaheim Resort and was denied lounge access. I told front desk about new AMEX Biz benefit and she said it's for Plat only. Luckily, the manager walked by and I asked her about the front desk's confusion. She said nothing and just made me a new card for elevator and lounge access.
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