Online chat down?

 
Old Mar 29, 15, 10:24 am
  #1  
Original Poster
 
Join Date: Oct 2014
Programs: IHG Spire, Marriott
Posts: 554
Online chat down?

Any one else not able to initiate chat from the support protal?

I know it says "We are currently doing maintenance and will be back shortly" but it's been 2 full days.
miloworld is online now  
Old Mar 29, 15, 2:01 pm
  #2  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT
Posts: 12,670
Online chat down?

Was working 7 hours ago
seawolf is offline  
Old Mar 29, 15, 2:16 pm
  #3  
 
Join Date: Oct 2001
Location: From: PWM
Programs: United GS, Fairmont Platinum,SPG LTPlat, Hilton Diamond, MarriottGold..like the rest of the world
Posts: 4,399
I tried all day yesterday to get it and couldn't
sbtinme is offline  
Old Mar 30, 15, 7:18 am
  #4  
Company Representative - Starwood
 
Join Date: Aug 2011
Programs: SPG
Posts: 713
Hello everyone,

Online Chat Channels will be undergoing fluctuating hours of maintenance, we apologize for the inconvenience. For Customer Support please do not hesitate to call or email should online chat not be available.

We appreciate your patience.

Best regards,

Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker IV is offline  
Old Mar 30, 15, 8:43 pm
  #5  
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Join Date: Oct 2014
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Posts: 554
Originally Posted by Starwood Lurker IV View Post
Online Chat Channels will be undergoing fluctuating hours of maintenance
Any timeline or estimated time of fix? I have a phobia of calling hotline.

Last edited by miloworld; Mar 30, 15 at 8:54 pm
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Old Mar 30, 15, 10:22 pm
  #6  
Company Representative - Starwood
 
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Originally Posted by miloworld View Post
Any timeline or estimated time of fix? I have a phobia of calling hotline.
Hi miloworld,

Sorry, but we do not have any timeline currently.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker III is offline  
Old Apr 1, 15, 1:36 am
  #7  
Original Poster
 
Join Date: Oct 2014
Programs: IHG Spire, Marriott
Posts: 554
Fixed it by removing cookies and cache on everything 'starwoodhotels.com'.
miloworld is online now  
Old Apr 19, 15, 1:10 am
  #8  
 
Join Date: Apr 2014
Posts: 29
its down again for several hours now
thetasteofmoney is offline  
Old Apr 19, 15, 6:08 am
  #9  
Original Poster
 
Join Date: Oct 2014
Programs: IHG Spire, Marriott
Posts: 554
Omg they need a new vendor..
miloworld is online now  
Old Aug 20, 15, 10:56 pm
  #10  
 
Join Date: Nov 2013
Location: NYC
Programs: SPG, Hyatt, Alaska
Posts: 69
Hi. I have been trying online chat for the past few days. Is there any new timeline for when the service will be back? It's wonderful!
jdhnyc is offline  
Old Aug 21, 15, 12:42 am
  #11  
 
Join Date: Jul 2015
Location: Malaysia
Programs: SPG Platinum, Marriott Platinum, Hilton Diamond, Hyatt Platinum
Posts: 118
I believed it is due to numerous of reason why the online chat may be periodically available and unavailable. Mainly because the chat is handled by US / Europe and during Asia timeframe, it is unavailable.

But I can't denied the convenience of the online chat function
ean2015 is offline  

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