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-   Starwood | Starwood Preferred Guest (https://www.flyertalk.com/forum/starwood-starwood-preferred-guest-429/)
-   -   Online chat down? (https://www.flyertalk.com/forum/starwood-starwood-preferred-guest/1667099-online-chat-down.html)

miloworld Mar 29, 15 10:24 am

Online chat down?
 
Any one else not able to initiate chat from the support protal?

I know it says "We are currently doing maintenance and will be back shortly" but it's been 2 full days.

seawolf Mar 29, 15 2:01 pm

Online chat down?
 
Was working 7 hours ago

sbtinme Mar 29, 15 2:16 pm

I tried all day yesterday to get it and couldn't

Starwood Lurker IV Mar 30, 15 7:18 am

Hello everyone,

Online Chat Channels will be undergoing fluctuating hours of maintenance, we apologize for the inconvenience. For Customer Support please do not hesitate to call or email should online chat not be available.

We appreciate your patience.

Best regards,

Alice Kons
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

miloworld Mar 30, 15 8:43 pm


Originally Posted by Starwood Lurker IV (Post 24588056)
Online Chat Channels will be undergoing fluctuating hours of maintenance

Any timeline or estimated time of fix? I have a phobia of calling hotline.

Starwood Lurker III Mar 30, 15 10:22 pm


Originally Posted by miloworld (Post 24592145)
Any timeline or estimated time of fix? I have a phobia of calling hotline.

Hi miloworld,

Sorry, but we do not have any timeline currently.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

miloworld Apr 1, 15 1:36 am

Fixed it by removing cookies and cache on everything 'starwoodhotels.com'.

thetasteofmoney Apr 19, 15 1:10 am

its down again for several hours now

miloworld Apr 19, 15 6:08 am

Omg they need a new vendor..

jdhnyc Aug 20, 15 10:56 pm

Hi. I have been trying online chat for the past few days. Is there any new timeline for when the service will be back? It's wonderful!

ean2015 Aug 21, 15 12:42 am

I believed it is due to numerous of reason why the online chat may be periodically available and unavailable. Mainly because the chat is handled by US / Europe and during Asia timeframe, it is unavailable.

But I can't denied the convenience of the online chat function :)


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