"S" is for "sunny" in Starwood
Mar 21, 1999, 8:50 pm
#1
Commander Catcop
Original Poster
Join Date: May 1998
Posts: 10,259
"S" is for "sunny" in Starwood
I stayed at the Sheraton NY HOtel and Towers *for Theatre night out for "Cabaret" in NYC" and then The Westin Copley Plaza in Boston for the FlyerTalk get-together.
What I noticed is that all the employees at this hotel from the security guards to desk people to housekeeping to bell people to the guy fixing the elevator all were SO FRIENDLY asking how I am and how I like the hotel BLAH< BLAH, BLAH!!!
Everyone's saying "We at Starwood are here to serve!"
It's nice: it would be nicer if the stays were as perfect as the employees (an explaination to follow.)
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CATMAN
What I noticed is that all the employees at this hotel from the security guards to desk people to housekeeping to bell people to the guy fixing the elevator all were SO FRIENDLY asking how I am and how I like the hotel BLAH< BLAH, BLAH!!!
Everyone's saying "We at Starwood are here to serve!"
It's nice: it would be nicer if the stays were as perfect as the employees (an explaination to follow.)
------------------
CATMAN
Mar 22, 1999, 6:29 pm
#2
Original Member
Join Date: May 1998
Location: Reno, NV (RNO)
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Posts: 4,707
Belongs in trip reports.
Mar 22, 1999, 6:30 pm
#3
Original Member
Join Date: May 1998
Location: Reno, NV (RNO)
Programs: AA Platinum, AS, UA, DL, HHonors Gold, Marriott LTP, Hyatt, IHG Platinum
Posts: 4,707
Belongs in trip reports.
Mar 23, 1999, 6:02 am
#4
Original Member
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Location: America Central
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Mileking: Why?
Mileking: Why?
A couple of decades ago when last I had time to actually read, I came across a chapter in some management book about Ritz Carlton and how they train their employees. One of their procedures is that EVERY employee makes eye contact with guests, greets them (preferably by name), and asks if there is anything they need, can they be of service, etc.
It truly stands out compared to the often impersonal "cookie-cutter" experience of Marriott, Hyatt, Hilton, et al...
IMHO
[This message has been edited by onefreeman (edited 03-23-99).]
Mileking: Why?
A couple of decades ago when last I had time to actually read, I came across a chapter in some management book about Ritz Carlton and how they train their employees. One of their procedures is that EVERY employee makes eye contact with guests, greets them (preferably by name), and asks if there is anything they need, can they be of service, etc.
It truly stands out compared to the often impersonal "cookie-cutter" experience of Marriott, Hyatt, Hilton, et al...
IMHO
[This message has been edited by onefreeman (edited 03-23-99).]