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[GONE] SPG + Uber Partnership - Earn Starpoints with Uber Rides - ENDED 17 DEC 2017

[GONE] SPG + Uber Partnership - Earn Starpoints with Uber Rides - ENDED 17 DEC 2017

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Old Oct 26, 17, 4:29 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: yosithezet
Wiki Link
Promo Landing Page: https://www.spg.com/uber
SPG + Uber FAQ: https://www.spgpromos.com/uber/?acti...M=UberLink_DEF
SPG + Uber T&Cs: https://www.spgpromos.com/uber/?acti...M=UberLink_DEF

UPDATE: October 26, 2017
Effective December 17, 2017 the SPG partnership with Uber will come to an end.

Members who have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year will continue to earn Starpoints on Uber rides up until 11:59PM on December 17, 2017.

If the stay overlaps with the program end date, you will still earn 2 starpoints per USD 1 spent on Uber rides taken during your stay. Any rides taken after 11:59 on December 17, 2017 even if taken during a stay that originated on or before December 17, 2014 will not earn starpoints on that uber ride.

Frequently Asked Questions

When will members stop earning Starpoints on their Uber rides?
Members who have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year will continue to earn Starpoints on Uber rides up until 11:59PM on December 17, 2017, subject to applicable limits.

If members have a stay that overlaps with the program end date, will they still earn 2 Starpoints per US$1 spent on Uber rides taken during the stay?
Yes, members who check-in for a Stay prior to 11:59PM on December 17, 2017 and have an Uber pick-up time prior to 11:59PM on December 17, 2017, subject to applicable limits, will earn 2 Starpoints for every U.S. dollar or its foreign equivalent denomination spent for fares on the Uber ride(s). Any rides taken after 11:59PM on December 17, 2017, even if taken during a stay that originated on or prior to December 17, 2017, will not earn Starpoints on the Uber ride(s). To earn Starpoints for any Uber ride the member must have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year.

Why did I recently have a delay in my Starpoints posting for my Uber rides?
An issue was identified affecting Uber rides over the last month that delayed the posting of points to member accounts. We have since fixed this issue and members should receive all ride credits within the stated 2-4 week period.

UPDATE: January 18, 2017
Uber Partnership Update
  • During Hotel stay: Members will earn two Starpoints per US$1 spent with Uber (versus two, three or four Starpoints per US$1, depending on member tier).
  • Everyday: members will earn one Starpoint per US$2 spent with Uber (versus one Starpoint per US$1).

With your SPG and Uber accounts linked and you have met a requirement of ONE qualifying stay in the current calendar year, SPG members will earn 1 point per dollar spent with Uber on every day rides. For rides during stays, SPG members will earn 2 points per dollar spent on Uber (Preferred), 3 points per (Gold or Platinum), or 4 points per (Plat75).

There is a maximum of $10,000 in points-earning spend with Uber per calendar year. This means that you could have up to 40,000 SPG points with this promotion (if you were a Plat75 and only used Uber while on SPG stays and maxed out $10,000 in Uber services).

Bangkok - Charged in local currency THB.
Beijing - Charged in USD.
Delhi - Charged in local currency INR.
Guangzhou - Charged in USD.
Ho Chi Minh City - Charged in local currency VND.
Hong Kong - Charged in local currency HKD.
London - Charged in local currency GBP (American Express)
Hyderabad - Charged in local currency INR.
Kolkata - Charged in local currency INR.
Kuala Lumpur - Charged in local currency MYR.
Mumbai - Charged in local currency INR.
Penang - Charged in local currency MYR.
Seoul - Charged in local currency KRW.
Santiago de Chile - Charged in local currency CLP when using MC, charged in USD when using Amex.
Shanghai - Charged in USD.
Singapore - Charged in local currency SGD.
Taipei - Charged in local currency TWD.
Tokyo - Charged in local currency JPY.
Toronto - Charged in local currency CAD.
UAE - Charged in local currency AED
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Old Oct 25, 17, 12:24 pm
  #661  
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Somehow, I get the impression that the Uber problem is a special "project" that research isn't handling itself.

Why just doing a sweep to shut us all up isn't possible by now remains a mystery.
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Old Oct 25, 17, 12:47 pm
  #662  
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Originally Posted by touringuy View Post
I reached out to "[email protected]" after waiting over 4 weeks for points to post, and have still not received any response whatsoever.
My apologies for any delay, but it is unlikely that they will reach out to you directly unless they have additional questions. It can take them up to 10 business days to complete their work, so you should check your account occasionally and feel free to let us know via email if it should extend past that time frame.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]
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Old Oct 25, 17, 1:05 pm
  #663  
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I wonder if this is universal? I've just noticed that I've not been receiving any Uber points for the last month either - have asked my Ambassador to look into it.
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Old Oct 25, 17, 8:38 pm
  #664  
 
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Yes, I also haven't received any points for the past month. Strangely enough, had 2 rides on Sept 23rd, one posted, the other did not.
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Old Oct 26, 17, 12:07 am
  #665  
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Originally Posted by EuropeanPete View Post
I wonder if this is universal? I've just noticed that I've not been receiving any Uber points for the last month either - have asked my Ambassador to look into it.
Originally Posted by JordanYVR View Post
Yes, I also haven't received any points for the past month. Strangely enough, had 2 rides on Sept 23rd, one posted, the other did not.
An issue was identified affecting Uber rides over the last month that delayed the posting of points to member accounts. We have since fixed this issue and members should receive all ride credits within the stated 2-4 week period.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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Old Oct 26, 17, 6:39 am
  #666  
 
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Yup, the floodgates opened and all of mine posted! Nice.

Now, the only thing missing is the bonus points for transactions in conjunction with a stay. Hopefully those will catch up...
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Old Oct 26, 17, 7:01 am
  #667  
 
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All my Uber rides until Aug. 16 posted promptly, sometimes the next morning, other times a week later. Then I traveled to a no-Uber-zone, then later switched mostly to Lyft.
None of my rides since Sep. 29 has posted, so tomorrow is the end of the 4-week patience period. So in light of SL3 Christine's Post #665 I guess I should not email, just keep waiting.

OK now! I got all of 'em 9 hours after this post!

Last edited by Brendan; Oct 27, 17 at 10:44 am Reason: OK now!
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Old Oct 26, 17, 8:12 am
  #668  
 
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I haven't been getting anything posted since September 24 - should I wait another week or just start sending e-mails to SPG with my uber rides??
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Old Oct 26, 17, 9:08 am
  #669  
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Just got this from my Ambassador:

I just wanted to share with you that effective December 17, 2017 our partnership with Uber will come to an end.

Member who have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year will continue to earn Starpoints on Uber rides up until 11:59PM on December 17, 2017.

If the stay overlaps with the program end date, you will still earn 2 starpoints per USD 1 spent on Uber rides taken during your stay. Any rides taken after 11:59 on December 17, 2017 even if taken during a stay that originated on or before December 17, 2014 will not earn starpoints on that uber ride.
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Old Oct 26, 17, 9:52 am
  #670  
 
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Nothing here yet, including my 9/24 Uber trip. Should I contact research?
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Old Oct 26, 17, 9:57 am
  #671  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
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The SPG & Uber partnership comes to an end December 17th

Since 2015 SPG® has partnered with Uber to offer members the opportunity to earn Starpoints® for rides, and we wanted to provide advance notice that this partnership is scheduled to come to an end on December 17, 2017.

Members don’t need to take any action, Starpoints earned to date with Uber will not be affected and can still be earned through 11:59pm EST on December 17, 2017.

We've added a wiki with some anticipated FAQ's, but as always, please let us know if we can help answer any other questions.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC

[email protected]

Frequently Asked Questions

When will members stop earning Starpoints on their Uber rides?
Members who have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year will continue to earn Starpoints on Uber rides up until 11:59PM on December 17, 2017, subject to applicable limits.

If members have a stay that overlaps with the program end date, will they still earn 2 Starpoints per US$1 spent on Uber rides taken during the stay?
Yes, members who check-in for a Stay prior to 11:59PM on December 17, 2017 and have an Uber pick-up time prior to 11:59PM on December 17, 2017, subject to applicable limits, will earn 2 Starpoints for every U.S. dollar or its foreign equivalent denomination spent for fares on the Uber ride(s). Any rides taken after 11:59PM on December 17, 2017, even if taken during a stay that originated on or prior to December 17, 2017, will not earn Starpoints on the Uber ride(s). To earn Starpoints for any Uber ride the member must have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year.

Why did I recently have a delay in my Starpoints posting for my Uber rides?
An issue was identified affecting Uber rides over the last month that delayed the posting of points to member accounts. We have since fixed this issue and members should receive all ride credits within the stated 2-4 week period.
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Old Oct 26, 17, 10:00 am
  #672  
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I haven't had any of the rides since early September post. Just shot an email to research and will report back.
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Old Oct 26, 17, 10:25 am
  #673  
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Bummer, though I had a hunch this was on the cards after the devaluation. Uber's obviously changing rapidly, and with their new Millennial credit card they mentioned recently they're keen to establish their own ecosystem.

It loses me 5K SPG points per year which is no huge deal, though does make Uber less sticky for me than it previously was.
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Old Oct 26, 17, 10:29 am
  #674  
 
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Sad but predictable
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Old Oct 26, 17, 10:45 am
  #675  
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Uber has become trash anyways. When it just started it was great.

SPG points were the only thing that kept me using Uber so will use other alternatives from now on.
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