Feb 24, 2015, 10:48 pm
Last edit by: yosithezet
Promo Landing Page: https://www.spg.com/uber
SPG + Uber FAQ: https://www.spgpromos.com/uber/?acti...M=UberLink_DEF
SPG + Uber T&Cs: https://www.spgpromos.com/uber/?acti...M=UberLink_DEF
UPDATE: October 26, 2017
Effective December 17, 2017 the SPG partnership with Uber will come to an end.
Members who have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year will continue to earn Starpoints on Uber rides up until 11:59PM on December 17, 2017.
If the stay overlaps with the program end date, you will still earn 2 starpoints per USD 1 spent on Uber rides taken during your stay. Any rides taken after 11:59 on December 17, 2017 even if taken during a stay that originated on or before December 17, 2014 will not earn starpoints on that uber ride.
Frequently Asked Questions
When will members stop earning Starpoints on their Uber rides?
Members who have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year will continue to earn Starpoints on Uber rides up until 11:59PM on December 17, 2017, subject to applicable limits.
If members have a stay that overlaps with the program end date, will they still earn 2 Starpoints per US$1 spent on Uber rides taken during the stay?
Yes, members who check-in for a Stay prior to 11:59PM on December 17, 2017 and have an Uber pick-up time prior to 11:59PM on December 17, 2017, subject to applicable limits, will earn 2 Starpoints for every U.S. dollar or its foreign equivalent denomination spent for fares on the Uber ride(s). Any rides taken after 11:59PM on December 17, 2017, even if taken during a stay that originated on or prior to December 17, 2017, will not earn Starpoints on the Uber ride(s). To earn Starpoints for any Uber ride the member must have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year.
Why did I recently have a delay in my Starpoints posting for my Uber rides?
An issue was identified affecting Uber rides over the last month that delayed the posting of points to member accounts. We have since fixed this issue and members should receive all ride credits within the stated 2-4 week period.
UPDATE: January 18, 2017
Uber Partnership Update
With your SPG and Uber accounts linked and you have met a requirement of ONE qualifying stay in the current calendar year, SPG members will earn 1 point per dollar spent with Uber on every day rides. For rides during stays, SPG members will earn 2 points per dollar spent on Uber (Preferred), 3 points per (Gold or Platinum), or 4 points per (Plat75).
There is a maximum of $10,000 in points-earning spend with Uber per calendar year. This means that you could have up to 40,000 SPG points with this promotion (if you were a Plat75 and only used Uber while on SPG stays and maxed out $10,000 in Uber services).
Bangkok - Charged in local currency THB.
Beijing - Charged in USD.
Delhi - Charged in local currency INR.
Guangzhou - Charged in USD.
Ho Chi Minh City - Charged in local currency VND.
Hong Kong - Charged in local currency HKD.
London - Charged in local currency GBP (American Express)
Hyderabad - Charged in local currency INR.
Kolkata - Charged in local currency INR.
Kuala Lumpur - Charged in local currency MYR.
Mumbai - Charged in local currency INR.
Penang - Charged in local currency MYR.
Seoul - Charged in local currency KRW.
Santiago de Chile - Charged in local currency CLP when using MC, charged in USD when using Amex.
Shanghai - Charged in USD.
Singapore - Charged in local currency SGD.
Taipei - Charged in local currency TWD.
Tokyo - Charged in local currency JPY.
Toronto - Charged in local currency CAD.
UAE - Charged in local currency AED
SPG + Uber FAQ: https://www.spgpromos.com/uber/?acti...M=UberLink_DEF
SPG + Uber T&Cs: https://www.spgpromos.com/uber/?acti...M=UberLink_DEF
UPDATE: October 26, 2017
Effective December 17, 2017 the SPG partnership with Uber will come to an end.
Members who have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year will continue to earn Starpoints on Uber rides up until 11:59PM on December 17, 2017.
If the stay overlaps with the program end date, you will still earn 2 starpoints per USD 1 spent on Uber rides taken during your stay. Any rides taken after 11:59 on December 17, 2017 even if taken during a stay that originated on or before December 17, 2014 will not earn starpoints on that uber ride.
Frequently Asked Questions
When will members stop earning Starpoints on their Uber rides?
Members who have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year will continue to earn Starpoints on Uber rides up until 11:59PM on December 17, 2017, subject to applicable limits.
If members have a stay that overlaps with the program end date, will they still earn 2 Starpoints per US$1 spent on Uber rides taken during the stay?
Yes, members who check-in for a Stay prior to 11:59PM on December 17, 2017 and have an Uber pick-up time prior to 11:59PM on December 17, 2017, subject to applicable limits, will earn 2 Starpoints for every U.S. dollar or its foreign equivalent denomination spent for fares on the Uber ride(s). Any rides taken after 11:59PM on December 17, 2017, even if taken during a stay that originated on or prior to December 17, 2017, will not earn Starpoints on the Uber ride(s). To earn Starpoints for any Uber ride the member must have met all of the requirements to earn Starpoints in accordance with the SPG-Uber benefits program, including, without limitation, having a Stay posted to their SPG Member account for the current calendar year.
Why did I recently have a delay in my Starpoints posting for my Uber rides?
An issue was identified affecting Uber rides over the last month that delayed the posting of points to member accounts. We have since fixed this issue and members should receive all ride credits within the stated 2-4 week period.
UPDATE: January 18, 2017
Uber Partnership Update
- During Hotel stay: Members will earn two Starpoints per US$1 spent with Uber (versus two, three or four Starpoints per US$1, depending on member tier).
- Everyday: members will earn one Starpoint per US$2 spent with Uber (versus one Starpoint per US$1).
With your SPG and Uber accounts linked and you have met a requirement of ONE qualifying stay in the current calendar year, SPG members will earn 1 point per dollar spent with Uber on every day rides. For rides during stays, SPG members will earn 2 points per dollar spent on Uber (Preferred), 3 points per (Gold or Platinum), or 4 points per (Plat75).
There is a maximum of $10,000 in points-earning spend with Uber per calendar year. This means that you could have up to 40,000 SPG points with this promotion (if you were a Plat75 and only used Uber while on SPG stays and maxed out $10,000 in Uber services).
Bangkok - Charged in local currency THB.
Beijing - Charged in USD.
Delhi - Charged in local currency INR.
Guangzhou - Charged in USD.
Ho Chi Minh City - Charged in local currency VND.
Hong Kong - Charged in local currency HKD.
London - Charged in local currency GBP (American Express)
Hyderabad - Charged in local currency INR.
Kolkata - Charged in local currency INR.
Kuala Lumpur - Charged in local currency MYR.
Mumbai - Charged in local currency INR.
Penang - Charged in local currency MYR.
Seoul - Charged in local currency KRW.
Santiago de Chile - Charged in local currency CLP when using MC, charged in USD when using Amex.
Shanghai - Charged in USD.
Singapore - Charged in local currency SGD.
Taipei - Charged in local currency TWD.
Tokyo - Charged in local currency JPY.
Toronto - Charged in local currency CAD.
UAE - Charged in local currency AED
[GONE] SPG + Uber Partnership - Earn Starpoints with Uber Rides - ENDED 17 DEC 2017
Oct 21, 2017, 4:06 pm
#646
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Oct 21, 2017, 5:57 pm
#647
Join Date: Apr 2011
Programs: Bonvoy Amb LTT, HHonors Diamond, AA ExPlat, United Silver
Posts: 638
Universal problem?
Have been following this thread since my uber rides also have not posted for up to a month. As suggested on this thread, I checked and my accounts are still linked on both sides. I wonder if this is a universal problem that needs intervention at the corporate level instead of the suggestion that everyone contact the Lurkers or SPG research individually.
Oct 21, 2017, 6:12 pm
#648
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Have been following this thread since my uber rides also have not posted for up to a month. As suggested on this thread, I checked and my accounts are still linked on both sides. I wonder if this is a universal problem that needs intervention at the corporate level instead of the suggestion that everyone contact the Lurkers or SPG research individually.
Originally Posted by Email from Starwood Hotels Research
Please note, we are currently experiencing some technical difficulties in processing Uber ride credit to our Members' SPG accounts. We ask for your patience as we working as quickly as possible to ensure all Uber rides are credited to your SPG account in a timely manner. Please allow up to 10 business days for this process to complete.
Going forward all Uber rides should credit within 2-4 weeks of the ride being taken. Should a ride not credit, kindly let us know and we will be happy to further investigate.
Going forward all Uber rides should credit within 2-4 weeks of the ride being taken. Should a ride not credit, kindly let us know and we will be happy to further investigate.
Oct 21, 2017, 7:39 pm
#649
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
How long ago did you receive this message from Starwood?
Oct 21, 2017, 8:07 pm
#650
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Oct 21, 2017, 9:16 pm
#651
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
Ok then, I can wait a bit longer for my missing points to be swept into my account
Oct 22, 2017, 1:47 am
#652
Join Date: Oct 2015
Location: SIN
Programs: Marriott - Platinum/LTG | KF *G QPPS (working on TPPS) | OZ - Diamond Plus
Posts: 188
Seeing this thread reminded me to check if my Uber rides have been posting to my account. Lo and behold - they had not (at least not since late June).
I've just emailed research@starwood with details of all my Uber trips between late June and early Oct to see if they can help me get this issue sorted.
Will check back when I hear from them.
I've just emailed research@starwood with details of all my Uber trips between late June and early Oct to see if they can help me get this issue sorted.
Will check back when I hear from them.
Oct 22, 2017, 10:07 am
#653
Join Date: Oct 2017
Programs: SPG
Posts: 18
My points were not crediting for over a month. Emailed and received the following.
Dear Mr. Ang,
Thank you for contacting me regarding your SPG account and your missing Uber rides.
We have had a reported technical error regarding the Uber bonus points that we are working to correct. I have requested a manual sweep of your account for missing rides and kindly ask that you allow 2-4 weeks for any updates to be applied.
Mr. Ang, if you have any further questions, please do not hesitate to ask me.
Best Regards,
Dana Beechey
SPG Program Services - Research Specialist
Starwood Hotels & Resorts Worldwide, LLC
Dear Mr. Ang,
Thank you for contacting me regarding your SPG account and your missing Uber rides.
We have had a reported technical error regarding the Uber bonus points that we are working to correct. I have requested a manual sweep of your account for missing rides and kindly ask that you allow 2-4 weeks for any updates to be applied.
Mr. Ang, if you have any further questions, please do not hesitate to ask me.
Best Regards,
Dana Beechey
SPG Program Services - Research Specialist
Starwood Hotels & Resorts Worldwide, LLC
Oct 22, 2017, 10:01 pm
#654
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
No points for over a month for me and half a dozen rides since then. Based on the above posts I guess I'd better contact SPG to have them do a manual sweep 
Oct 23, 2017, 5:53 am
#655
Join Date: Oct 2017
Posts: 1
SPG and Uber
Is anyone experiencing delays in postings points for Uber rides lately? Usually shows up within 24 hours, even way less, but last few rides plus rides concurrent with stays have not posted. Are they doing a new process like posting a rolled up total monthly?
Oct 23, 2017, 5:59 am
#656
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,017
Welcome to FT and the SPG forum. 
I've added your voice to the recent chorus of "where are my Uber points ?".
I've added your voice to the recent chorus of "where are my Uber points ?".
Oct 23, 2017, 6:47 am
#657
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
Dear all,
As my colleague from Program Services mentioned, we are having technical issues with the posting of Uber points.
Please feel free to email us via the email address below my signature or get in contact with Program Services directly at [email protected] .
All the best,
Alice Kons
Specialist, Social Media
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
As my colleague from Program Services mentioned, we are having technical issues with the posting of Uber points.
Please feel free to email us via the email address below my signature or get in contact with Program Services directly at [email protected] .
All the best,
Alice Kons
Specialist, Social Media
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
Oct 23, 2017, 7:44 am
#658
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
As my colleague from Program Services mentioned, we are having technical issues with the posting of Uber points.
Please feel free to email us via the email address below my signature or get in contact with Program Services directly at [email protected] .
Please feel free to email us via the email address below my signature or get in contact with Program Services directly at [email protected] .
Oct 23, 2017, 9:56 am
#659
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
But, even if that begins to happen, if you still find some are missing, you will need to wait the full 4 weeks to report any missing Uber rides. If you report them before this time elapses, Program Services is probably going to ask you to wait before contacting them again.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
Oct 25, 2017, 11:42 am
#660
Join Date: Mar 2004
Location: Chicago
Programs: World of Hyatt Explorist; Bonvoy Platinum
Posts: 280
Dear all,
As my colleague from Program Services mentioned, we are having technical issues with the posting of Uber points.
Please feel free to email us via the email address below my signature or get in contact with Program Services directly at [email protected] .
All the best,
Alice Kons
Specialist, Social Media
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
As my colleague from Program Services mentioned, we are having technical issues with the posting of Uber points.
Please feel free to email us via the email address below my signature or get in contact with Program Services directly at [email protected] .
All the best,
Alice Kons
Specialist, Social Media
Starwood Hotels & Resorts Worldwide, LLC
[email protected]