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Complimentary Internet for members who book through Starwood sites or on the SPG app

Complimentary Internet for members who book through Starwood sites or on the SPG app

 
Old Dec 17, 14, 6:50 am
  #1  
Company Representative - Starwood
Original Poster
 
Join Date: Aug 2011
Programs: SPG
Posts: 713
Complimentary Internet for members who book through Starwood sites or on the SPG app

SPG is happy to announce that all SPG members who book through Starwood’s digital channels will be offered free standard in-room Internet access during their stay at all SPG participating hotels worldwide. This benefit is in addition to earning Starpoints and getting our Best Rate Guarantee when booking through Starwood channels.

Beginning February 2, 2015, free in-room Internet access will be available to SPG members who book their hotel stays through Starwood’s many digital channels including: spg.com, Starwoodhotels.com, brand websites, mobile sites, the SPG app or through a travel professional, who books on spg.com. Here is how it breaks down for each tier:

  • Preferred members will receive standard in-room Internet access and have the ability to upgrade to the highest tier of internet, where available, for an incremental charge.
  • Gold members will receive the highest level of Internet access available as well as a welcome gift choice of Starpoints or complimentary beverage.
  • Platinum members currently receive the highest level of in-room Internet access.

Visit spg.com/internet for more information on receiving in-room Internet access for your next stay or a stay booked on behalf of your clients.

Best regards,

Christopher Carman
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker IV is offline  
Old Dec 17, 14, 7:06 am
  #2  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 13,231
Thanks for posting. ^

For clarification,

Originally Posted by Starwood Lurker IV View Post
says

SPG Apps. For iPhone®, iPad®, Android™ and Windows Phone.

but the FAQ says :

SPG Apps (both iPhone and Android versions).
whereas the T&Cs say :
An “SPG App” is a downloadable application operated by or on behalf of Starwood in connection with the SPG Program including, without limitation, the iPhone and Android versions thereof.
Is the Windows App included or not ?
Oxon Flyer is offline  
Old Dec 17, 14, 7:14 am
  #3  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto vicinity
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Posts: 13,650
What's my alternate amenity as a Platinum? LOL, just kidding! Good news for Gold members.
margarita girl is offline  
Old Dec 17, 14, 7:37 am
  #4  
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Location: GVA (Greater Vancouver Area)
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One less reason to go for Platinum...
mahasamatman is offline  
Old Dec 17, 14, 7:46 am
  #5  
 
Join Date: Apr 2003
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Originally Posted by mahasamatman View Post
One less reason to go for Platinum...
Not necessarily. At some properties the standard internet is pretty slow and getting the fastest version would be a definite benefit.
sfozrhfco is offline  
Old Dec 17, 14, 7:56 am
  #6  
 
Join Date: Apr 2014
Posts: 64
The idea of paying $10+ for incredibly slow internet access in 2014/2015 is ridiculous. It's gratis almost everywhere these days. So I guess this is a good move to save a little face with customers.

The idea of having slow (unusable) and premium (barely useful) tiers of for charge wifi service is equally laughable these days. More often than not I'll use wifi tether through my personal cell phone because it's faster than even the premium tier of hotel wifi.

Heck, while they're at it, can you get rid of the splash page where you have to agree to the terms and conditions of internet access? No one reads that and it's just an additional, sometimes frustrating, step before you get online and go about your business. NO ONE likes that step.
fmcfad01 is offline  
Old Dec 17, 14, 8:36 am
  #7  
Company Representative - Starwood
Original Poster
 
Join Date: Aug 2011
Programs: SPG
Posts: 713
Originally Posted by Oxon Flyer View Post
Is the Windows App included or not ?
Thank you for pointing that out. Yes, eligible reservations booked through the Windows App would qualify to receive internet.

Best regards,

Christopher Carman
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker IV is offline  
Old Dec 17, 14, 8:40 am
  #8  
 
Join Date: Jul 2013
Programs: Marriott Tit, Hyatt Diamond, AA EXP, UA Silver, IHG Plat
Posts: 420
Good move. Doesn't help me as a Plat, but follows in Marriott's footsteps.

I imagine SPG, too, will upset travel agents.
drewp123 is offline  
Old Dec 17, 14, 8:59 am
  #9  
 
Join Date: Dec 2004
Location: MKE
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Posts: 887
Well, that's better than Hilton -- it just limited the free elite internet to a throttled tier that can barely cope with web browsing and doesn't handle Skype, streaming video, or VPNs. $5 upcharge for the usable kind. http://www.flyertalk.com/forum/hilto...e-benefit.html

I didn't know that "Platinum members currently receive the highest level of in-room Internet access." I sometimes picked the basic one to avoid potential arguments at checkout.
ENIAC is offline  
Old Dec 17, 14, 9:24 am
  #10  
 
Join Date: Aug 2011
Location: WAS
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Originally Posted by mahasamatman View Post
One less reason to go for Platinum...
Internet is probably the least valuable platinum amenity for us. We can just hotspot with our phones for (usually faster) internet and often do if we need it to be fast. The reason I want to be platinum is for upgrades and breakfast at resort/vacation stays.
DC777Fan is offline  
Old Dec 17, 14, 9:49 am
  #11  
 
Join Date: Feb 2013
Location: STL
Posts: 138
Originally Posted by DC777Fan View Post
Internet is probably the least valuable platinum amenity for us. We can just hotspot with our phones for (usually faster) internet and often do if we need it to be fast. The reason I want to be platinum is for upgrades and breakfast at resort/vacation stays.
I tethered my roku streaming stick to my phone at my last stay, and it burned through my 5GB tethering allotment in 3 hours. Not smart. For the next 13 days of my stay, I tethered the Roku stick to my laptop which was physically plugged in to the ethernet port. Worked great.

That said, my beef is with properties (like my last stay at an aloft) which have only a single tier. In this particular case, service used to be uncapped, so i'd get 25-40mbps in the past. This time, it was capped at 3mbps with no upgradeable speeds. It was enough for lower-quality netflix, but according to the FCC, 3mbps does not even qualify as broadband, and has not technically qualified as broadband since 2011.

So, I'm curious what SPG plans to do for properties which choose to cut out their higher-speed tier(s) and keep everyone on the lowest possible speeds. While I feel that all SPG members should have basic free wifi, as a Plat and if I were a Gold I definitely feel like it wouldn't hurt to guarantee that if this is a benefit, that all properties have an upgraded tier for Golds and Plats...

Last edited by reuthermonkey; Dec 17, 14 at 10:10 am
reuthermonkey is offline  
Old Dec 17, 14, 10:02 am
  #12  
 
Join Date: Nov 2014
Posts: 19
Good to see. I'm new to Starwood program and to be honest this was one thing that sways my decisions. Having to pay for internet for whatever reason when staying somewhere bothers me and I mainly avoid it. It's 2014 not 2000 anymore. This was actually weighing in on a trip I was booking for Jan and I was thinking of passing up Starwood because while personal trip I may need to get some work done and slow internet (unreliable) and paying can be a pain. While I see this doesn't change till Feb maybe it will encourage me to stay more in the future
jt.08 is offline  
Old Dec 17, 14, 10:03 am
  #13  
 
Join Date: Dec 2010
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Great news. Thank you SPG
ExpatSomchai is offline  
Old Dec 17, 14, 10:32 am
  #14  
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Originally Posted by mahasamatman View Post
One less reason to go for Platinum...
Originally Posted by sfozrhfco View Post
Not necessarily. At some properties the standard internet is pretty slow and getting the fastest version would be a definite benefit.
sfozrhfco you haven't read what Starwood Lurker IV said. mahasamatman is correct in that getting the fastest version of internet is one less reason to go for Platinum because

Originally Posted by Starwood Lurker IV View Post
. . .
  • Preferred members will receive standard in-room Internet access and have the ability to upgrade to the highest tier of internet, where available, for an incremental charge.
  • Gold members will receive the highest level of Internet access available as well as a welcome gift choice of Starpoints or complimentary beverage.
  • Platinum members currently receive the highest level of in-room Internet access.

. . .
controller1 is offline  
Old Dec 17, 14, 10:33 am
  #15  
 
Join Date: Jun 2003
Location: san francisco.
Programs: Marriott Plat, OW Ruby
Posts: 1,592
Starwood Lurkers,

How is this new benefit handled at a resort when a resort fee that lists "daily internet access in room" as one of the services is being paid for?

Sincerely,
tattikat2 is offline  

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