Room upgrade fee on paid nights earns point or not?
Dec 1, 2013, 12:12 pm
#1
Original Poster
Join Date: Feb 2013
Location: Irvine CA & PEK
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Room upgrade fee on paid nights earns point or not?
Hi
I just returned from Bali, and my nights were paid nights.
Upon checking-in, the hotel offered to upgrade me to a villa. Since the price difference is huge, the hotel offered a discount because of my SPG gold status.
I understand on reward nights, upgrade fees don't count because of the ineligible room fare. But these were paid nights, and I pay on top of that for the upgrade.
Will these upgrade fees earn me extra points? They are described as "upgrade fees" on the bill.
Thanks Guys!
I just returned from Bali, and my nights were paid nights.
Upon checking-in, the hotel offered to upgrade me to a villa. Since the price difference is huge, the hotel offered a discount because of my SPG gold status.
I understand on reward nights, upgrade fees don't count because of the ineligible room fare. But these were paid nights, and I pay on top of that for the upgrade.
Will these upgrade fees earn me extra points? They are described as "upgrade fees" on the bill.
Thanks Guys!
Dec 1, 2013, 1:19 pm
#2
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,476
Dec 1, 2013, 2:50 pm
#3
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Hi
I just returned from Bali, and my nights were paid nights.
Upon checking-in, the hotel offered to upgrade me to a villa. Since the price difference is huge, the hotel offered a discount because of my SPG gold status.
I understand on reward nights, upgrade fees don't count because of the ineligible room fare. But these were paid nights, and I pay on top of that for the upgrade.
Will these upgrade fees earn me extra points? They are described as "upgrade fees" on the bill.
Thanks Guys!
I just returned from Bali, and my nights were paid nights.
Upon checking-in, the hotel offered to upgrade me to a villa. Since the price difference is huge, the hotel offered a discount because of my SPG gold status.
I understand on reward nights, upgrade fees don't count because of the ineligible room fare. But these were paid nights, and I pay on top of that for the upgrade.
Will these upgrade fees earn me extra points? They are described as "upgrade fees" on the bill.
Thanks Guys!
Dec 1, 2013, 3:01 pm
#4
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Yes, this falls into the same category as resort fees, parking fees, elevator fees... All do not earn points and allows the property to low-ball the actual cost of staying there.
Dec 4, 2013, 6:15 am
#5
Original Poster
Join Date: Feb 2013
Location: Irvine CA & PEK
Programs: Hyatt Globalist, Marriott Titanium, Hilton Diamond, IHG Spire Ambassador, Qantas Platinum, United S
Posts: 664
I send a claim to SPG, and the claim was directed to the accounting department in Bali resort. The result came back and I got all I requested.
Regarding the fees, I remembered I got points for parking fees. Don't remember whether Internet is a fee, but I did earn points for Internet.
Regarding the fees, I remembered I got points for parking fees. Don't remember whether Internet is a fee, but I did earn points for Internet.
Dec 4, 2013, 1:54 pm
#6
Join Date: Mar 2007
Posts: 3,990
I send a claim to SPG, and the claim was directed to the accounting department in Bali resort. The result came back and I got all I requested.
Regarding the fees, I remembered I got points for parking fees. Don't remember whether Internet is a fee, but I did earn points for Internet.
Regarding the fees, I remembered I got points for parking fees. Don't remember whether Internet is a fee, but I did earn points for Internet.
Cheers,
Dec 4, 2013, 2:47 pm
#7
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Location: New York, NY
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Dec 4, 2013, 8:13 pm
#8
Original Poster
Join Date: Feb 2013
Location: Irvine CA & PEK
Programs: Hyatt Globalist, Marriott Titanium, Hilton Diamond, IHG Spire Ambassador, Qantas Platinum, United S
Posts: 664
Hope I won't. But basically this is SPG's decision and SPG's property's accounting department's decision to adjust the points I earn. When the front desk upsold me, they didn't mentions this part would be considered fees and not subject to point earning. If SPG is going to fight over a couple thousands of points with a customer who did nothing wrong in the whole process, I have nothing else to say.
The rate is like a prepaid, and I got two bills in the end. Maybe a reason why the point earning is wrongly calculated.