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W Leicester Square - will never ever moan again

W Leicester Square - will never ever moan again

 
Old Oct 13, 13, 6:23 am
  #1  
Original Poster
 
Join Date: Sep 2009
Location: Berkshire
Programs: BA Gold, UA Silver, SPG Plat, Hilton Diamond
Posts: 208
W Leicester Square - will never ever moan again

So, have tried applying SNA's a gazillion times - worked great at The Diplomat Hollywood as part of the family vacation but that was a rarity like many of us face. This weekend, took the better half to London for her birthday and used some points to book a room at the W - SNA was declined, usual email. Checked in and were given the E Wow suite. Breathless, truly incredible. This one upgrade ( penthouse suite, 6k gbp per night) was nothing short of sensational. If its the only upgrade we ever get again - I swear I wont complain. You all know and appreciate what our other halves go through while we are away - to be able to spoil her this way was wonderful. Thanks W team. You've no idea what it means to us.
TheBigRat is offline  
Old Oct 13, 13, 6:47 am
  #2  
 
Join Date: Jan 2012
Location: HEL
Programs: SPG/Accor/NCH-P IHG-S HH-D CC-G, BA/A3-G AY-P, Octopus
Posts: 5,057
Congratulations! ^^^
remymartin is offline  
Old Oct 13, 13, 7:00 am
  #3  
 
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,329
wow.....i'm stunned. did you do any pre arrival emails? Have an ambassador or anything special? I'm shocked really in a good way. Were you there for 1 night or how many?
schley is offline  
Old Oct 13, 13, 8:54 am
  #4  
 
Join Date: Oct 2011
Location: BKK
Programs: Marriott Bonvoy Titanium; WoH Globalist (Lite); HH Diamond; QR Plat
Posts: 1,995
Congratulations!

i wish i could get a suite when i was there too. (this kind of experience have never happened in my life so far.)
3rdworldresident is offline  
Old Oct 13, 13, 11:04 am
  #5  
 
Join Date: Jun 2009
Location: Shanghai
Programs: SPG Pt.
Posts: 189
Congratulations! I guess she was having a full house that day.
pelapela is offline  
Old Oct 13, 13, 12:40 pm
  #6  
Original Poster
 
Join Date: Sep 2009
Location: Berkshire
Programs: BA Gold, UA Silver, SPG Plat, Hilton Diamond
Posts: 208
No previous emails, niente, nada - was just a complete surprise and blew us away. Been Plat for the past 5 or so years and had nothing remotely close to this - in fact, have stayed at SPG properties in 18+ Countries - strange it happened in my home Country..
TheBigRat is offline  
Old Oct 13, 13, 6:39 pm
  #7  
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Join Date: Nov 2002
Location: All over
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Originally Posted by TheBigRat View Post
No previous emails, niente, nada - was just a complete surprise and blew us away. Been Plat for the past 5 or so years and had nothing remotely close to this - in fact, have stayed at SPG properties in 18+ Countries - strange it happened in my home Country..
Hotel was likely full, they had to upgrade some and went based on status. Don't see anything so unusual here including useless SNA's not clearing.
holtju2 is offline  
Old Oct 13, 13, 11:07 pm
  #8  
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Join Date: Apr 2009
Location: India
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Originally Posted by TheBigRat View Post
Checked in and were given the E Wow suite.
did you take any pictures????
Keyser is offline  
Old Oct 14, 13, 11:16 am
  #9  
 
Join Date: Dec 2000
Location: HKG
Programs: AA 3MM CK, SQ Solitaire, LH SEN, CX DM, GP Courtesy Card, Marriott LT Titanium
Posts: 3,022
Did they take your SNA anyways, or was the upgrade completely complimentary?
tfung is offline  
Old Sep 22, 14, 12:44 pm
  #10  
MKB
 
Join Date: Dec 1999
Location: Warwickshire, England
Posts: 610
Happened to us last Friday. Extreme Wow Suite, which is room 710, given to us when checking in around 22:30. Sadly we had to be out by 11:00 the following morning, so didn't have it for long, but it was a lovely surprise.

And on a room rate of 205!

I'm the first to complain when Starwood lets me down, but when it springs the occasional fantastic upgrade like this, I'll stay loyal. Platinum for 15 years and counting.
MKB is offline  
Old Sep 22, 14, 9:08 pm
  #11  
 
Join Date: Jul 2013
Programs: Marriott Tit, Hyatt Diamond, AA EXP, UA Silver, IHG Plat
Posts: 419
Originally Posted by holtju2 View Post
Hotel was likely full, they had to upgrade some and went based on status. Don't see anything so unusual here including useless SNA's not clearing.
This is the reason why, especially if there was no contact with the property before arrival.

I spent 5 nights there and received a basic room on the lowest level. Was informed usually 70% of guests are gold/plat. Said they were sorry, but really nothing they could do.

Was given two drink coupons to ease the pain of a standard room
drewp123 is offline  
Old Sep 22, 14, 11:51 pm
  #12  
 
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Gold, Carlson Gold, UA*S,
Posts: 1,267
I've had this room too - superb. Well done!

When I did it I used 20k points too on a weekend as well!
Johnny Rocket is offline  
Old Sep 23, 14, 4:25 am
  #13  
 
Join Date: Oct 2013
Location: Germany
Programs: spg Platinum, Club Carlson Gold, LeClub Accor, IHG, Lindner...
Posts: 9
You might try the Park Tower Knightsbridge next time you want to burn some SNAs. I've been there in April with my 11 yo son, so he can experience a whole city talking in this strange language he started to learn

Ok, it was just the Executive Suite, but my son was blown away.
radonCGN is offline  

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