My SPG Account Got Hacked
Apr 28, 2014, 12:16 pm
#136
Join Date: May 2011
Programs: AA, SPG, HERTZ, BA, UA, CO, JB
Posts: 289
Awardwallet yes, but some of the accounts that got hacked for me would not be in awardwallet at all, like Amex, Stamps, Discover, Fedex, etc. BUT I have an Roboform so that could be a potential breach, however, it sounds like they even have my social security number which is not in my Roboform.
Apr 28, 2014, 12:31 pm
#137
Join Date: May 2000
Location: Houston, TX, USA
Programs: UA 1K, AA Lifetime Platinum, DL Platinum, Honors Diamond, Bonvoy Titanium, Hertz Platinum
Posts: 7,969
So it looks like the main two transfer partners that they picked was Etihad and Air Canada. My Amex SPG was compromised I think 3 years ago and have been having problems with Amex cards a few times since. One of my Citi cards and my Discover cash back balance was also compromised as well in between along with a Fedex account and a stamps.com account. Not sure where the security breach is though. I've changed passwords pretty consistently so I think the hackers used my information to gain access to these accounts rather than actual passwords.
Apr 28, 2014, 1:16 pm
#138
Join Date: May 2011
Programs: AA, SPG, HERTZ, BA, UA, CO, JB
Posts: 289
Another thing that got me is that even though they have not gotten an upper hand on any of these hacks so far (except for Fedex as they seems to have sent over 100 packages in span of a few days that all looks like envelopes from the weight), they continue to target my different accounts every few months. With what happend to my Fedex account, this seems to be a ring of professional and not an individual by any sense. I imagine this is out of SPG's league in terms of cracking down on this since banks have way more resources and still have trouble with these hacks all the time.
Last edited by flyerwanabe1; Apr 28, 2014 at 1:23 pm
Apr 29, 2014, 4:57 am
#139
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668
I awoke to two email messages from SPG telling me that my email address and credit card number had been updated. I made no such update, and in fact, when logging into my account, it reflects no updates.
Is this a glitch, or reason for concern? As a precaution, I changed my password -- anything else?
Is this a glitch, or reason for concern? As a precaution, I changed my password -- anything else?
Jun 2, 2014, 1:58 pm
#140
Join Date: Feb 2003
Location: 3rd Rock from the Sun
Programs: UA MP, DL SkyMiles
Posts: 288
I logged into my account after quite a while today and noticed that it has 0 balance and also that email address and phone number had been changed. The transaction history showed miles had been transferred to Etihad mileage program...I have called them and they have opened a fraud investigation on this - any chance I will have luck getting back (albeit puny) 28K points?
Jun 24, 2014, 3:46 pm
#141
Join Date: Jun 2006
Location: NYC
Programs: Hyatt Diamond, AA Plat
Posts: 1,138
Woke up this morning to the unpleasant realization that my account has been hacked. I received an email from SPG confirming a points transfer to CX that I hadnt made. Checked my account hoping the email had been sent in error, but unfortunately my balance was depleted by 79,999 (the max one can transfer out in a day). Thanks to the email, I managed to catch it early on, so I am hoping this can be resolved - I have already contacted Plat Concierge and emailed the Account Integrity department.
Jun 26, 2014, 5:44 pm
#142
Join Date: Jun 2006
Location: NYC
Programs: Hyatt Diamond, AA Plat
Posts: 1,138
Update on my situation: SPG followed up and reinstated all the points that were transferred out fraudulently. ^ for excellent customer service!
Jun 26, 2014, 6:42 pm
#143
Join Date: Nov 2008
Location: YYZ
Programs: SPG Plat,MR Plat Spire Plat/IC Amb, Choice Plat, BW Plat
Posts: 1,320
Jan 14, 2015, 9:02 pm
#144
Join Date: Jul 2009
Posts: 320
SPG Account Hacked
Received an email from SPG tonight that someone changed my email address on my SPG account and then at the same time points started flowing out to redeem Amazon gift cards. $200 in gift cards were illegally redeemed from my account. SPG have frozen my account so that they can investigate this and prevent any further theft. Encourage everyone to watch out as the hackers have already targeted AA and UA and maybe they are now going after hotels?
Jan 14, 2015, 9:09 pm
#145
Join Date: Jul 2003
Location: WAS/ Silver Spring, MD,USA
Programs: UA/AA
Posts: 857
Thanks for the heads up. I hope they restore your points as the airlines have.
Jan 15, 2015, 5:53 am
#146
Join Date: Jul 2009
Posts: 320
SPG Account Hacked
Me too! They told me to expect to hear from someone within 14 days as they are backed up. Hoping so!
Jan 16, 2015, 10:10 am
#147
Join Date: Feb 2010
Location: London
Posts: 44
SPG Account Hacked
Got multiple emails while I was asleep last night telling me my SPG account information has been updated I hadn't logged into my account in months so called SPG. Could not login or verify any of my personal information with the rep as the perp had changed everything so they couldn't do anything for me on the phone.
I had over 150K SPG points which were apparently cashed out for Amazon gift cards and mailed to an address in Illinois. Sending an email to SPG now hopefulyy they can clear this out soon.
Wondeirng if this has happened to anyone else recently as it would mean theres been some kind of breach?
I had over 150K SPG points which were apparently cashed out for Amazon gift cards and mailed to an address in Illinois. Sending an email to SPG now hopefulyy they can clear this out soon.
Wondeirng if this has happened to anyone else recently as it would mean theres been some kind of breach?
Jan 16, 2015, 10:15 am
#148
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,026
Jan 16, 2015, 2:01 pm
#149
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
Lurkers, Should we be worried?
Jan 16, 2015, 2:21 pm
#150
Join Date: Mar 2007
Posts: 3,990
I wonder if this is why the SPG website seems to be down right now, at least for me it is.
Could also be a nasty review I just wrote about the Sheraton Hamilton lol...
Cheers,
Could also be a nasty review I just wrote about the Sheraton Hamilton lol...
Cheers,