Broken elevator...compensation?

 
Old Aug 1, 13, 12:52 pm
  #1  
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Broken elevator...compensation?

Staying at a Starwood property, and our elevator has been broken since arrival (only one to our wing)...it's only a two flight climb, but I probably take it 4-5 times a day minimum, with little ones who complain. Don't really mind and can use the exercise, but when I have bags etc...it's a bit of a pain.

I could ask to move rooms, but I like our wing over the other rooms.

Is this compensation worthy (and how much), or should I just write it off?

Thanks.
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Old Aug 1, 13, 12:53 pm
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Originally Posted by manku View Post
Staying at a Starwood property, and our elevator has been broken since arrival (only one to our wing)...it's only a two flight climb, but I probably take it 4-5 times a day minimum, with little ones who complain. Don't really mind and can use the exercise, but when I have bags etc...it's a bit of a pain.

I could ask to move rooms, but I like our wing over the other rooms.

Is this compensation worthy (and how much), or should I just write it off?

Thanks.
NO! Also if you're going to START a compensation thread, post the property!
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Old Aug 1, 13, 1:00 pm
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So there are other rooms, and you've decided that you would rather keep the room where the elevator is out than move? And you want to know if you're entitled to compensation because you've chosen not to take the alternative?
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Old Aug 1, 13, 1:06 pm
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I say 500 points for every flight of stairs.

Just keep a record and present said record when you check out.

Oh, and that's 500 points for every member in your party.
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Old Aug 1, 13, 1:09 pm
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Originally Posted by Jesperss View Post
I say 500 points for every flight of stairs.

Just keep a record and present said record when you check out.

Oh, and that's 500 points for every member in your party.
Why not for every stair? And each leg?
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Old Aug 1, 13, 1:18 pm
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Originally Posted by manku View Post
Staying at a Starwood property, and our elevator has been broken since arrival (only one to our wing)...it's only a two flight climb, but I probably take it 4-5 times a day minimum, with little ones who complain. Don't really mind and can use the exercise, but when I have bags etc...it's a bit of a pain.

I could ask to move rooms, but I like our wing over the other rooms.

Is this compensation worthy (and how much), or should I just write it off?

Thanks.
You've mentioned one really good reason for not taking the elevator anyway, you should "exercise" that option.
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Old Aug 1, 13, 1:22 pm
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Old Aug 1, 13, 3:02 pm
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Did you see a mosquito somewhere close to the elevator?
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Old Aug 1, 13, 3:19 pm
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I was sure this was going to be about Parker Meridien.

Stayed there this past weekend Fri-Sun and of the 3 elevators for our wing, at LEAST one was broken throughout the duration of our stay, and at times 2/3 were broken. Friday night we leave our 35th floor room at 645 for our 730pm reservation in W Village--cutting it kinda close, but not that bad. 730 comes and goes and we are still waiting on the elevator. We walked around to the service elevators (visible through small window in hallway) and pushed that button too. Eventually, maybe 15 minutes later, the service elevator appeared. We got on that and on our ride down, it gradually filled to capacity with guests who clearly had the same idea.

Each time up or down took nearly an hour all weekend.

To the property's credit, when I called SPG Saturday night and told them we had a wedding bus to meet (taking us 1hr out of the city) and could not be late, the MOD did come up and escort us down.

Doesn't make up for the roughly 4-5 hours we spent waiting on elevators, but it was a nice gesture. I was offered 7500 points by hotel management, which, IMO, is not enough.

Last edited by DC777Fan; Aug 1, 13 at 3:41 pm Reason: Correcting bad math
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Old Aug 1, 13, 3:26 pm
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Originally Posted by DC777Fan View Post
I was offered 7500 points by hotel management, which, IMO, is not enough. 1500 points/hr is well below minimum wage.
While you may have wished for more, many on these threads value a point at a minimum of $0.03 which multiplied times 1500 points yields a "minimum wage" of $45 per hour!
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Old Aug 1, 13, 3:28 pm
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Originally Posted by FD1971 View Post
Did you see a mosquito somewhere close to the elevator?
Were the sheets wrinkled as well?

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Old Aug 1, 13, 3:31 pm
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I had a little trouble getting the shower temp adjusted this morning. What's the points calculation for that?
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Old Aug 1, 13, 3:40 pm
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Originally Posted by controller1 View Post
While you may have wished for more, many on these threads value a point at a minimum of $0.03 which multiplied times 1500 points yields a "minimum wage" of $45 per hour!
Yikes bad math. Either way, the view from the elevator area wasn't good enough for 1/3 of a free night IMO. This was a particularly egregious problem and they couldn't move our room as they were 100% full.
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Old Aug 1, 13, 3:42 pm
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Originally Posted by FD1971 View Post
Did you see a mosquito somewhere close to the elevator?
hahahahaha it reminds something...
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Old Aug 1, 13, 4:29 pm
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Originally Posted by manku View Post
Staying at a Starwood property, and our elevator has been broken since arrival (only one to our wing)...it's only a two flight climb, but I probably take it 4-5 times a day minimum, with little ones who complain. Don't really mind and can use the exercise, but when I have bags etc...it's a bit of a pain.

I could ask to move rooms, but I like our wing over the other rooms.

Is this compensation worthy (and how much), or should I just write it off?

Thanks.

Clearly NO compensation! What for?!
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