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Sheraton FLL: Regular Rooms Available ($120) but no Award available?

Sheraton FLL: Regular Rooms Available ($120) but no Award available?

 
Old Jul 8, 13, 3:54 pm
  #1  
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Sheraton FLL: Regular Rooms Available ($120) but no Award available?

Hotel in question: Sheraton Fort Lauderdale Airport & Cruise Port Hotel

Rooms are still available to be reserved for cash, but no awards are available. The SPG agent on the phone says that the Sheraton has removed award availability on those two nights but could not respond why I did not have access to last room availability. Doesn't SPG guarantee last room award availability?

Does this mean that the hotel is in an oversell situation?
I know that some airlines for their elites, for example, guarantee award seats only up until the last physical (non-oversell) seat.
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Old Jul 8, 13, 3:57 pm
  #2  
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I would be glad to look into this further if I knew what dates were being referenced.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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Old Jul 8, 13, 4:01 pm
  #3  
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Originally Posted by Starwood Lurker View Post
I would be glad to look into this further if I knew what dates were being referenced.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
12-14 Jul 2013.
By the way I clicked on the "Call" button three times and they all went unanswered.
Thank you William.
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Old Jul 8, 13, 4:04 pm
  #4  
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Originally Posted by maple View Post
Doesn't SPG guarantee last room award availability?
No. Free Night Award (Starwood's capitalization) redemption covers a (non-specific) inventory of Standard rooms. The rooms still available for paid bookings directly from Starwood are likely not Standard. (Don't bother trying to determine how Classic/deluxe/superior city view, etc., is a Standard room at any property.


http://www.starwoodhotels.com/prefer...g_terms.html#3
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Old Jul 8, 13, 4:27 pm
  #5  
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Originally Posted by maple View Post
12-14 Jul 2013...
When I check those dates, all I see are Deluxe and Club floor rooms.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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Old Jul 8, 13, 4:32 pm
  #6  
 
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Rooms Classified as Deluxe Prior to Cruise

I've had this problem w/ this hotel in the past. I couldn't seem to redeem Starpoints for rooms the night before a cruise (Fri/Sat nights). The hotel classifies their remaining inventory as Deluxe (higher floor) and don't have to offer them up for award redemption. When I inquire about their occupancy levels, it's clear that they have more than just the top two floors available.

I didn't get far when talking this w/ Starwood Corporate/Customer Service as the hotel's not violating any rules by not offering a 'Deluxe' room for points even though the reps are all aware of what's happening.

Hopefully this issue gets resolved -- I go through this every spring. They shouldn't be able to reclassify a room to a different type.

-OilersFL
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Old Jul 8, 13, 4:35 pm
  #7  
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Originally Posted by OilersFL View Post
I've had this problem w/ this hotel in the past. I couldn't seem to redeem Starpoints for rooms the night before a cruise (Fri/Sat nights). The hotel classifies their remaining inventory as Deluxe and don't have to offer them up for award redemption.

I didn't get far when taking this ip w/ Starwood Corporate/Customer Service as they're not violating any rules by not offering a Deluxe room for points even though the reps are all aware of what's happening.

Hopefully this issue gets resolved -- I go through this every spring.

-OilersFL
Thanks for the datapoint, but there is really nothing to resolve in the OP's case. This property has Traditional room types attached to their SPG2 rate plan. Deluxe room types are not on it, so that is why there is no standard award availability...because no Traditional rooms are being sold for July 12 - 14.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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Old Jul 8, 13, 5:08 pm
  #8  
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Originally Posted by 3Cforme View Post
No. Free Night Award (Starwood's capitalization) redemption covers a (non-specific) inventory of Standard rooms. http://www.starwoodhotels.com/prefer...g_terms.html#3
Thanks, I must have mistaken that for "no blackouts". Shucks, I have been falsely advertising to all my colleagues, for years, that on SPG and only on SPG, if there's a last room, it's yours! Opps.

Thanks William too.
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Old Jul 8, 13, 8:10 pm
  #9  
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Originally Posted by OilersFL View Post
I've had this problem w/ this hotel in the past. I couldn't seem to redeem Starpoints for rooms the night before a cruise (Fri/Sat nights). The hotel classifies their remaining inventory as Deluxe (higher floor) and don't have to offer them up for award redemption. When I inquire about their occupancy levels, it's clear that they have more than just the top two floors available.

I didn't get far when talking this w/ Starwood Corporate/Customer Service as the hotel's not violating any rules by not offering a 'Deluxe' room for points even though the reps are all aware of what's happening.

Hopefully this issue gets resolved -- I go through this every spring. They shouldn't be able to reclassify a room to a different type.

-OilersFL
Originally Posted by Starwood Lurker View Post
Thanks for the datapoint, but there is really nothing to resolve in the OP's case. This property has Traditional room types attached to their SPG2 rate plan. Deluxe room types are not on it, so that is why there is no standard award availability...because no Traditional rooms are being sold for July 12 - 14.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
William,

I believe what OilersFL is saying is that in the reservation system for the nights before cruises, the property "relcasses" the traditional rooms to deluxe rooms so as not to have to provide award nights. These rooms revert to traditional rooms for dates which do not precede cruises.

At least, that was my interpretation of the post.
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Old Jul 8, 13, 8:17 pm
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Originally Posted by controller1 View Post
William,

I believe what OilersFL is saying is that in the reservation system for the nights before cruises, the property "relcasses" the traditional rooms to deluxe rooms so as not to have to provide award nights. These rooms revert to traditional rooms for dates which do not precede cruises.

At least, that was my interpretation of the post.
Well, that just isn't possible. The rate plans and the room types are locked, can only be accessed by one department, so the property can't do that.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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Old Jul 8, 13, 8:21 pm
  #11  
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Originally Posted by Starwood Lurker View Post
Well, that just isn't possible. The rate plans and the room types are locked, can only be accessed by one department, so the property can't do that.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Good to know.
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Old Jul 8, 13, 9:16 pm
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Pay the $120 and move on. Seems like a poor use of points.
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Old Jul 8, 13, 9:17 pm
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I've seen hotels with the other way around, having rooms that sell for points only and higher catagory rooms sells for cash. Lurkers is this standard practice?
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Old Jul 8, 13, 9:38 pm
  #14  
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Originally Posted by IflyfromPHX View Post
Pay the $120 and move on. Seems like a poor use of points.
I initially thought the same thing, however this is a Category 2 property so a weekend stay would only be 3,000 points which equates to 4.44 cents per point for a $120 + tax rate.
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Old Jul 8, 13, 10:50 pm
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You try the Sheraton suites in plantation? It's about 5 miles from the airport, and the rooms are big and fairly nice considering I paid $80 for a night there.
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