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Promo : Requalification Gift in 2013 : Double Points or 25%(Gold)/35%(Plat) off award

Old Jul 15, 13, 6:21 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Oxon Flyer
This thread is discussing the 2013 gift. For (speculation concerning) a 2014 gift, see here.

A. Eligibility for 2013 Starwood Requalification Gift

1. Who qualifies to receive a 2013 gift?
SPG members qualify for a 2013 gift in one of three ways:
  • For members who were Gold or lower in 2012,
    • by completing 10 stays or 25 nights in 2013, or
    • by spending $30,000 in 2013 on an SPG Amex card linked to the SPG account
  • For members who were Platinum in 2012, by completing 25 stays or 50 nights in 2013
2. I'm lifetime SPG Gold/Platinum. Do I qualify?
Not on that basis, no.
3. I was Platinum in 2012, but only achieved Gold in 2013. Do I qualify?
No.
4. I was Platinum in 2012 and re-earned Platinum status this year. Do I qualify?
Yes -- for the 2013 Platinum gift. You will not receive the Gold gift as well.
5. I was a Gold (or base-level) member in 2012 and earned Platinum status this year. Do I qualify?
Yes. You qualify for both the Gold gift and the Platinum gift. Note, however, that you must register for (i.e., select via the SPG website) your Gold gift prior to qualifying for Platinum. If you reach Platinum status before selecting your Gold gift, the latter will no longer be available.
6. I (re)qualified a few days ago but have received no notice of my gift. Why?
You will receive an email from SPG within 3 weeks after you (re)qualify, though it could come more quickly.
7. I (re)qualified several weeks/months ago but have received no notice of my gift. Why?
There are multiple possible explanations:
  • You have no email address on file with SPG
  • Your email address is no longer valid (e.g., address from previous employment)
  • The email was caught in a spam filter

Even without the email, you may still register for your gift as discussed in section C below.
B. Details on the 2013 Starwood Requalification Gifts

1. What is the 2013 Gold gift?
You may choose one of the following:
  • double-earning on base points for stays during a future calendar month
  • 25% off a future award stay, subject to certain conditions (described in section B.5 below)
2. What is the 2013 Platinum gift?
You may choose one of the following:
  • double-earning on base points for stays during a future calendar month
  • 35% off a future award stay, subject to certain conditions (described in section B.5 below)
3. If I opt for double points as my gift, when will the benefit apply?
The answer differs for Gold and Platinum gifts.

For Gold gifts, your month of earning double base points will be the second month after the calendar month in which you register/select your gift. For example, if you register any time in October, your double base points month will be December.

For Platinum gifts, at the time of registration you will be given a choice of the first, second, or third month following the month after which you register. For example, if you register in December, you may select one month from among February, March, or April as your double base points month.
4. If I opt for the 25%/35% award discount as my gift, when will the benefit apply?
The benefit may be used for a stay at any time until the end of the sixth month following the month of registration. For example, if you register in December 2013, you may take your discount stay any time until the end of June 2014 (including any time in December 2013 after your e-certificate is issued; see section B.6 below). Note: Your award stay must fall entirely within the period of validity, i.e., you must check out on or before the last day your gift is valid.
5. What are the "certain conditions" (mentioned in B.2 above) applicable to the 25%/35% award discount?
The award discount gift
  • applies only to standard rooms
  • may be used at any category 1-6 property (i.e., excludes category 7)
  • may be used only for one room
  • may be used for a single stay of up to 5 nights
  • may not be used for Cash & Points award stays
6. How soon after registration can I use my award discount gift?
An e-certificate will appear in your SPG account within 7 business days after you register. (Some members report that their certificate appeared much sooner, within 48 hours. YMMV.) Once the certificate has been credited, you may use it.

Note: If you have fewer than 1300 points in your SPG account, the certificate will not be displayed in your account.
7. I have an existing reservation for an award stay. Can I apply my discount certificate to it?
Yes, an SPG phone representative should be able to modify the reservation for you.
8. I already applied my discount certificate to an upcoming reservation, but would now like to cancel the latter. Will I forfeit my certificate or do I get it back?
Your certificate will reappear in your account & remain available for use, subject to the original period of validity (as described in section B.4 above).
9. I had a stay/several stays prior to registration. Can I apply my double points or discount certificate retroactively?
No.
10. Are gift benefits "stackable" with other SPG benefits/promotions?
Yes. Your double base points gift may be earned in addition to any other extra-points promotion. Likewise, your award discount certificate may be applied to a five-night stay on which you also receive the normal Fifth Night Free benefit. (Note, however, that the certificate may not be applied to a Nights & Flights redemption.)
C. Registering for Your 2013 Starwood Requalification Gift

1. Where do I register/select my gift?
2. I just enter my SPG number, click "Continue," then enter my email address and click "Submit," right?
Yes, if you want to choose double points. Note the line above your SPG number that reads, "Would you like to switch to xx% off redemption? Click here." Follow that instruction if you do not want the double-points gift.
3. Oops. I already registered and would like to change my gift. How do I do that?
You can't, not even if you call SPG and ask. Your selection is irrevocable, so choose carefully and wisely.
4. How soon do I have to register?
NOTE: Although it was originally mentioned that registration for this promotion would close at the end of January 2014, it remained open until February 7, 2014. Per a number of posts from FT members, SPG Platinum phone and chat representatives have mentioned that registration will be open throughout various times in 2014. The ONLY official sources for the January 31, 2014 date were multiple Lurkers on this FT thread regarding the promotion (posts #244, #284, #422, #482, #520, #527, #565, and #663, ).
You may register at any time through the end of January 2014; after that, your gift expires and registration will no longer be available. (Tip: If you have not registered by the end of December 2013, register ASAP in January. There is no advantage to waiting until the end of January to register.)
The registration deadline of 31 Jan 2014 has been confirmed here in this thread by the Starwood official representative, though doesn't seem to be stated in any of the promotional materials or emails. Some posters have reported that they have been informed by other SPG channels that registration can be done after this date.

Note also, as discussed in section A.5 above, that 2012 Gold/base-level members who earn Platinum status have a limited window -- between Gold qualification and completing the stays/nights for Platinum -- in which to claim their Gold award.
5. What's the fine print?
The Terms and Conditions for the Gold gift options:
Double Starpoints Month: Registered member can choose to earn double Starpoints on all eligible stays during the calendar month that is two months out from today's month. Members who earn double Starpoints will earn an additional two Starpoints per eligible US$1 spent (for a total of four Starpoints per dollar). Elite-level extra Starpoints earnings and other bonuses will not be doubled. Only the base two Starpoints per dollar earnings are doubled. There is no limit to the number of bonus Starpoints that can be earned during the promotion period. Bonus Starpoints will post to the registered member's account within 24 weeks after the qualifying stay posts. An Eligible Night is a night at any of the over 1,100 SPG-participating hotels and resorts paying an Eligible Rate during the promotion period. An Eligible Rate is any rate that is eligible to earn Starpoints in the Starwood Preferred Guest program. SPG-participating hotels and resorts and a description of Eligible Stays and Eligible Rates can be found at spg.com under program terms and conditions. See Section 1.4 b iii for the complete definition of Eligible Rates, but note that certain prepaid rooms where the booking is made through a third party (including but not limited to travelocity.com, expedia.com and orbitz.com) are not Eligible Rates and do not earn Starpoints or qualify toward promotional earnings.

25% off Starpoints Redemption: Registered member can choose one (1) 25%-off redemption award. SPG members must call 1-888-625-4990 or their nearest Starwood Preferred Guest Customer Contact Center and mention the Award ID provided on the confirmation page and/or confirmation email. Offer is valid for one award at Category 16 hotels and resorts for up to a five-night stay six months from when the member registered. This 25%-off redemption offer excludes Category 7 properties, upgrade awards and award reservations booked online. 25%-off redemption and no blackout dates applies to standard room categories only. 25%-off redemption stay will count toward elite qualification if used by the registered member. Member forfeits percent-off redemption when modifying award reservation outside the offer dates. If a percent-off redemption award is cancelled, only the amount of Starpoints used to order the percent-off redemption award will be credited to the member's account. Other restrictions may apply. Advance reservations required.

Qualifications and Starwood Terms: Members who qualify for the Gold gift must make a selection before they qualify for Platinum in order to take advantage of the Gold gift. After qualifying for Platinum status, the Gold gift selection will no longer be available. Offers are nontransferable and void for Starwood employees. Once a member chooses his or her offer it cannot be changed at any time. All promotions are subject to the Starwood Preferred Guest program terms and conditions, which are subject to change without notice and can be found at spg.com. Offer is applicable to individual members only and not to groups. Not responsible for omissions or typographical errors. Starwood reserves the right to discontinue this offer at any time. To update your communication preferences or learn about our privacy practices, view our Privacy Statement on spg.com/privacy, or access our privacy information line by calling 1-877-782-0071 in the U.S. and Canada or +353-21-4930474 in all other countries. Starpoints, SPG, Preferred Guest, Sheraton, Four Points, W, Aloft, The Luxury Collection, Le Mridien, Element, Sheraton, St. Regis and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates. Void where prohibited by law. 2013 Starwood Hotels & Resorts Worldwide, Inc. All rights reserved.
The Terms and Conditions for the Platinum gift:
Double Starpoints Month: Registered member can choose to earn double Starpoints on all eligible stays during the calendar month of their choice from the three months provided as options. Retroactive selecting of the member's bonus month is prohibited. Members who earn double Starpoints will earn an additional two Starpoints per eligible US$1 spent (for a total of four Starpoints per dollar). Elite-level extra Starpoints earnings and other bonuses will not be doubled. Only the base two Starpoints per dollar earnings are doubled. There is no limit to the number of bonus Starpoints that can be earned during the promotion period. Bonus Starpoints will post to the registered member's account within 24 weeks after the qualifying stay posts. An Eligible Night is a night at any of the over 1,100 SPG-participating hotels and resorts paying an Eligible Rate during the promotion period. An Eligible Rate is any rate that is eligible to earn Starpoints in the Starwood Preferred Guest program. SPG-participating hotels and resorts and a description of Eligible Stays and Eligible Rates can be found at spg.com under program terms and conditions. See Section 1.4 b iii for the complete definition of Eligible Rates, but note that certain prepaid rooms where the booking is made through a third party (including but not limited to travelocity.com, expedia.com and orbitz.com) are not Eligible Rates and do not earn Starpoints or qualify toward promotional earnings.

35% off Starpoints Redemption: Registered member can choose one (1) 35%-off redemption award. SPG members must call 1-888-625-4991 or their nearest Starwood Preferred Guest Customer Contact Center and mention the Award ID provided on the confirmation page and/or confirmation email. Offer is valid for one award at Category 16 hotels and resorts for up to a five-night stay six months from when the member registered. This 35%-off redemption offer excludes Category 7 properties, upgrade awards and award reservations booked online. 35%-off redemption and no blackout dates applies to standard room categories only. 35%-off redemption stay will count toward elite qualification if used by the registered member. Member forfeits percent-off redemption when modifying award reservation outside the offer dates. If a percent-off redemption award is cancelled, only the amount of Starpoints used to order the percent-off redemption award will be credited to the member's account. Other restrictions may apply. Advance reservations required.

Qualifications and Starwood Terms: Members who qualify for the Gold gift must make a selection before they qualify for Platinum in order to take advantage of the Gold gift. After qualifying for Platinum status, the Gold gift selection will no longer be available. Offers are nontransferable and void for Starwood employees. Once a member chooses his or her offer it cannot be changed at any time. All promotions are subject to the Starwood Preferred Guest program terms and conditions, which are subject to change without notice and can be found at spg.com. Offer is applicable to individual members only and not to groups. Not responsible for omissions or typographical errors. Starwood reserves the right to discontinue this offer at any time. To update your communication preferences or learn about our privacy practices, view our Privacy Statement on spg.com/privacy, or access our privacy information line by calling 1-877-782-0071 in the U.S. and Canada or +353-21-4930474 in all other countries. Starpoints, SPG, Preferred Guest, Sheraton, Four Points, W, Aloft, The Luxury Collection, Le Mridien, Element, Sheraton, St. Regis and their respective logos are the trademarks of Starwood Hotels & Resorts Worldwide, Inc., or its affiliates. Void where prohibited by law. 2013 Starwood Hotels & Resorts Worldwide, Inc. All rights reserved.
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Promo : Requalification Gift in 2013 : Double Points or 25%(Gold)/35%(Plat) off award

 
Old May 17, 13, 2:27 pm
  #256  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by shudog
Does this stack on top of the double take promo?
Yes, but they are two different offers and the conditions for each one must be met to do so.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old May 17, 13, 8:10 pm
  #257  
 
Join Date: Sep 2008
Posts: 19
I entered my card number, but replied as:Sorry, but you're not eligible for this elite gift offer
lulusmile is offline  
Old May 19, 13, 9:33 am
  #258  
 
Join Date: May 2007
Location: Dallas, Texas
Programs: Marriott Lifetime Platinum, HH Diamond, AA Gold
Posts: 43
Originally Posted by josephstern
Terms for the 25% off the Starpoints redemption:
This award didn't work for me. my brother ( traveling with me) says i have to learn to expect poor service and lower my expectations, as it wrecks my trip when I feel gyped

We came for a fun weekend in NYC- I used points for the Westin Times Square for 3 nights. The lady on the SPg phone took 67,500 points ( the SPg site said it was 60,000), and when we checked in, Luis smiled and said we booked the cheapest lowest floor rooms and acted like he did us a huge favor by putting us higher ( on the phone she said it was a high up room on the top floors). I tried to apply my 25% off gold requalification award and she said I couldn't; that I couldn't use it here (!). So what was the point??? I had about 10-12 nights so far in may and forewent the double points so I could use 25% off reward in NYC this weekend! I feel gyped. Not only did she take 7,500 more points than the website would have ( I called only bc I needed 2 beds not just ' preferred' but guaranteed (didn't want to share a bed w my brother!), but I also feel gyped out of my award. .

Has anyone else had problems with using their 25% award or being overcharged points??
kh2866 is offline  
Old May 19, 13, 11:18 am
  #259  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: India
Programs: Bonvoy Ambassador & Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,341
Originally Posted by kh2866
This award didn't work for me. my brother ( traveling with me) says i have to learn to expect poor service and lower my expectations, as it wrecks my trip when I feel gyped

We came for a fun weekend in NYC- I used points for the Westin Times Square for 3 nights. The lady on the SPg phone took 67,500 points ( the SPg site said it was 60,000), and when we checked in, Luis smiled and said we booked the cheapest lowest floor rooms and acted like he did us a huge favor by putting us higher ( on the phone she said it was a high up room on the top floors). I tried to apply my 25% off gold requalification award and she said I couldn't; that I couldn't use it here (!). So what was the point??? I had about 10-12 nights so far in may and forewent the double points so I could use 25% off reward in NYC this weekend! I feel gyped. Not only did she take 7,500 more points than the website would have ( I called only bc I needed 2 beds not just ' preferred' but guaranteed (didn't want to share a bed w my brother!), but I also feel gyped out of my award. .

Has anyone else had problems with using their 25% award or being overcharged points??
you can only apply the award when you book a standard room....the reason you were charged more points was probably because standard rooms were not available during your stay....
Keyser is offline  
Old May 29, 13, 11:24 am
  #260  
 
Join Date: Jan 2012
Posts: 2
Originally Posted by lulusmile
I entered my card number, but replied as:Sorry, but you're not eligible for this elite gift offer
Likewise, I just became a gold member yesterday but when I clicked on the link it also said I was not eligible. Does it take time for the system to update or am I out of luck on this one???
theettlingers is offline  
Old May 29, 13, 11:26 am
  #261  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by theettlingers
...Does it take time for the system to update...
Yes. It might take up to two weeks, so you might wish to wait until we contact you to let you know when you are added in.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old May 29, 13, 1:37 pm
  #262  
 
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 1,999
Anyone have tried applting the 25/35% off award to an existing award reservation?
hotelfanatic is offline  
Old May 29, 13, 1:41 pm
  #263  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by hotelfanatic
Anyone have tried applting the 25/35% off award to an existing award reservation?
That can't be done, but I'm sure some have tried it.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old May 29, 13, 3:18 pm
  #264  
 
Join Date: Feb 2005
Programs: Bonvoy Lifetime Titanium, Hyatt Globlist, Hilton Silver, Amtrak Select Plus, UA Silver
Posts: 1,999
Originally Posted by Starwood Lurker
That can't be done, but I'm sure some have tried it.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Thanks - but the stay is not until July, so can I call CSR at apply this or maybe they can cancel and rebook using the discount.
hotelfanatic is offline  
Old May 29, 13, 3:28 pm
  #265  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by hotelfanatic
Thanks - but the stay is not until July, so can I call CSR at apply this or maybe they can cancel and rebook using the discount.
You can always try to rebook the reservation, subject to availability of a standard room, but I would not recommend canceling the one you have until the replacement is confirmed.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old May 29, 13, 7:16 pm
  #266  
 
Join Date: Apr 2009
Location: BC, Canada
Programs: Bonvoy Titanium Elite, VSE/MVC Chairman's Club
Posts: 508
Originally Posted by cubuffaloes2004
As a data point - my ambassador booked a 5 night reservation at a cat 6 yesterday and it appeared as one line item in my account:
PP1 35%OFF CAT 6 5LO

In addition - there was no issue with adding the SNA to the reservation.
Just made a booking, and was told I could only use it on a new booking (can't apply against an existing reservation), can only get a standard room (no specialty select or suites), that I would be charged the full points now, and would get back the 35% four to six weeks after the stay.

I haven't seen the details of the redemption in my account yet, so I don't know if it actually took out the full amount, the amount less 35% now, or what it did.

No problem attaching SNA requests to the booking.
YYJMSP is offline  
Old May 30, 13, 7:56 am
  #267  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 15,664
Originally Posted by YYJMSP
that I would be charged the full points now, and would get back the 35% four to six weeks after the stay.

I haven't seen the details of the redemption in my account yet, so I don't know if it actually took out the full amount, the amount less 35% now, or what it did.
That doesn't sound good. That would mean you need 100% of the points available in your account to be able to book, rather than 65%, and is a 'rebate' rather than a '% off'.

Anyone able to clarify whether this is indeed the case ?
Oxon Flyer is offline  
Old May 30, 13, 8:49 am
  #268  
 
Join Date: Mar 2003
Location: Boston, MA,
Programs: AA Gold 1MM, Delta PM, *wood Ambassador Plat, Marriott Self-Imposed Exile
Posts: 678
psyched with this gift... W Hollywood here we come.
boston aa flyer is offline  
Old May 30, 13, 9:12 am
  #269  
 
Join Date: Mar 2013
Programs: UA 1K; Marriott LT Titanium; Hyatt Globalist
Posts: 672
Originally Posted by Oxon Flyer
That doesn't sound good. That would mean you need 100% of the points available in your account to be able to book, rather than 65%, and is a 'rebate' rather than a '% off'.

Anyone able to clarify whether this is indeed the case ?
When I booked, it was 35% off immediately. Did not have to spend 100% and then wait for points to be redeposited
awu25 is offline  
Old May 30, 13, 11:01 am
  #270  
Marriott Contributor Badge
 
Join Date: Jan 2006
Location: LAX
Programs: AA EXPPLT, United 1K, *wood PLT, Delta Gold, Hyatt Diamond, Southwest A-list
Posts: 387
6 months out for 35% SPG award

I want to use the 35% points award for a vacation in late December. (It is available right now.) I haven't picked my award yet since it can only be used 6 months out. My question is do I need to wait until June 20th (6 months before December 20th) to "pick my Platinum award" or can I just pick the Platinum award on June 1st. I apologize if it is already answered, but it seemed from some of the Lurker and other posts that you could pick the award on June 1st and use it through December 31st. I just don't want to screw it up. Thanks in advance.
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