Starwood IT planned maintenance this weekend

 
Old Oct 4, 12, 7:08 pm
  #1  
Company Representative - Starwood
Original Poster
 
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Starwood IT planned maintenance this weekend

Dear members,

We’re performing planned maintenance to our IT systems this weekend to enable us to continue delivering great experiences to our guests. We will let you know as soon as all systems are back up and running.

[email protected]

Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Starwood Lurker II is offline  
Old Oct 6, 12, 11:35 am
  #2  
thc
 
Join Date: May 2003
Location: New York, NY
Programs: Hyatt Diamond, AA Platinum
Posts: 931
When will it be back up?
thc is offline  
Old Oct 6, 12, 11:42 am
  #3  
Company Representative - Starwood
 
Join Date: Aug 2011
Programs: SPG
Posts: 713
We’re pleased to report that all IT systems are back up and running following our planned maintenance this weekend. Thank you for your patience during this time.

[email protected]

Alexandra Baker | Social Media Specialist
Starwood Customer Contact Centre
Starwood Lurker IV is offline  
Old Oct 6, 12, 11:55 am
  #4  
 
Join Date: May 1998
Location: australia
Posts: 5,211
Originally Posted by thc View Post
When will it be back up?
Originally Posted by Starwood Lurker IV View Post
We’re pleased to report that all IT systems are back up and running following our planned maintenance this weekend.

Good thing thc that you reminded them to flick the switch back on - it could have been months and no-one may have noticed
3544quebec is offline  
Old Oct 6, 12, 12:08 pm
  #5  
 
Join Date: Jul 2008
Location: ORD
Programs: AA LT Plat, United Silver, Hyatt Glob, Hilton Diamond, Marriott/SPG Platinum
Posts: 179
Moments ( spg.com/moments) is still offline. Not sure if this is intentional or not.
JD623 is offline  
Old Oct 6, 12, 2:02 pm
  #6  
Company Representative - Starwood
 
Join Date: Aug 2011
Programs: SPG
Posts: 713
Originally Posted by JD623 View Post
Moments ( spg.com/moments) is still offline. Not sure if this is intentional or not.
Thank you, we are aware that SPG.com/moments is currently down. It should be back up tomorrow.

Carrie Houston
Social Media Supervisor
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker IV is offline  
Old Oct 7, 12, 2:23 am
  #7  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: India
Programs: Bonvoy Ambassador & Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 27,709
still not being able to log on....
Keyser is offline  
Old Oct 7, 12, 2:37 am
  #8  
 
Join Date: Jul 2010
Location: Somewhere Over the Rainbow with a Seat in the Fully Reclined Position
Programs: UA Global Services, UA 2 MM, SPG Lifetime Plat, Marriott Plat, Hilton Honors, Hertz #1 Club Gold
Posts: 89
Keyser's experience is consistent with mine. The site has been down for just over two hours.

Thanks,

Tom
hopegrad is offline  
Old Oct 7, 12, 3:03 am
  #9  
 
Join Date: May 2012
Location: Singapore
Programs: JL Sapphire | Marriott LT Silver | GE / TSA-Pre
Posts: 6,738
I just tested and is able to login.
lcpteck is offline  
Old Oct 7, 12, 6:03 am
  #10  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: India
Programs: Bonvoy Ambassador & Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 27,709
Originally Posted by lcpteck View Post
I just tested and is able to login.
still can't log in here....
Keyser is offline  
Old Oct 7, 12, 6:17 am
  #11  
 
Join Date: May 1998
Location: australia
Posts: 5,211
Originally Posted by Keyser View Post
still can't log in here....
Must be cookie crumbs in your keyboard - no problem logging in in Poland
3544quebec is offline  
Old Oct 7, 12, 8:01 am
  #12  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: India
Programs: Bonvoy Ambassador & Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 27,709
Originally Posted by 3544quebec View Post
Must be cookie crumbs in your keyboard - no problem logging in in Poland
don't think it's the cookies....i cleared them all & have tried logging on from my laptop, my iphone & my brother's laptop....no luck....
Keyser is offline  
Old Oct 7, 12, 1:22 pm
  #13  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: India
Programs: Bonvoy Ambassador & Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 27,709
just noticed something new....my brother can log into his account from my laptop but for some reason i can't log into my account when using the same laptop....anyone else facing problems logging on????
Keyser is offline  
Old Oct 7, 12, 2:12 pm
  #14  
 
Join Date: Nov 2010
Location: SFO
Programs: Marriott Ambassador, Skywards Platinum
Posts: 3,051
Originally Posted by Keyser View Post
just noticed something new....my brother can log into his account from my laptop but for some reason i can't log into my account when using the same laptop....anyone else facing problems logging on????
Everything is fine from my end. Why not call them?
LovetoTravel83 is offline  
Old Oct 7, 12, 2:18 pm
  #15  
FlyerTalk Evangelist
 
Join Date: Apr 2009
Location: India
Programs: Bonvoy Ambassador & Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 27,709
Originally Posted by LovetoTravel83 View Post
Everything is fine from my end. Why not call them?
planning on doing so tomorrow once i get back home....
Keyser is offline  

Thread Tools
Search this Thread
Search Engine: