Help! Can't claim points because company paid for stay?
Jul 14, 2012, 6:04 am
#1
Original Poster
Join Date: Jan 2010
Location: London, UK
Posts: 279
Help! Can't claim points because company paid for stay?
My company booked me to stay at the W Hotel Opera in Paris last month, and paid for the reservation up-front.
During the checkout process, I provided my starwood preferred guest number to the front desk.
As the miles hadn't arrived after a month, I called up Starwood, but was told that because the company paid for the booking (even though the name in the booking was my name), I couldn't claim the points?
This sounds ridiculous to me as I have had other hotels booked & paid for by my company's travel department, but still managed to get the miles as the booking was under my name and I stayed in the hotel!
The customer service representative was quite adamant on the phone that payment had to come from my own credit/debit card for me to get miles...
What's the policy?
During the checkout process, I provided my starwood preferred guest number to the front desk.
As the miles hadn't arrived after a month, I called up Starwood, but was told that because the company paid for the booking (even though the name in the booking was my name), I couldn't claim the points?
This sounds ridiculous to me as I have had other hotels booked & paid for by my company's travel department, but still managed to get the miles as the booking was under my name and I stayed in the hotel!
The customer service representative was quite adamant on the phone that payment had to come from my own credit/debit card for me to get miles...
What's the policy?
Jul 14, 2012, 7:25 am
#2
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Jul 14, 2012, 7:29 am
#3
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
nothing new here, keep on moving
Jul 14, 2012, 10:37 am
#4
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
My company booked me to stay at the W Hotel Opera in Paris last month, and paid for the reservation up-front.
...
This sounds ridiculous to me as I have had other hotels booked & paid for by my company's travel department, but still managed to get the miles as the booking was under my name and I stayed in the hotel!
...
What's the policy?
...
This sounds ridiculous to me as I have had other hotels booked & paid for by my company's travel department, but still managed to get the miles as the booking was under my name and I stayed in the hotel!
...
What's the policy?
Now, any chance the company charged the room to your corporate card that you must approve for payment? That might be a good argument to get SPG to show you paid. There have been some FDCs that have tried to say paying with a corporate card would not qualify, but haven't heard any recent complaints.
As to other properties giving credit, just because they choose to not follow program policy (no matter how much we like that), does not mean all properties should do the same.
Jul 14, 2012, 6:00 pm
#5
Join Date: Jun 1999
Location: Rio de Janeiro, BRAZIL
Programs: AA 4MM EXP; Starwood Lifetime Plt
Posts: 2,498
I ALWAYS pay for my own stays with my own credit card, but I do wonder what the reasoning behind this restriction might be? Maybe SPG thinks that if a company pays, there is usually no choice involved and therefore no reason to try to attract the guest?
Jul 14, 2012, 6:46 pm
#6
Join Date: Mar 2007
Posts: 3,990
Cheers,
Jul 16, 2012, 10:34 am
#7
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
If this was a Master Bill to the company, it isn't eligible.
If this was a Direct Bill to the company, it is eligible.
Send your hotel bill to Program Services and ask them to research which it was. Fax: 519-633-8557. Email: [email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
If this was a Direct Bill to the company, it is eligible.
Send your hotel bill to Program Services and ask them to research which it was. Fax: 519-633-8557. Email: [email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
