Aug 25, 2017, 7:19 am
Last edit by: Oxon Flyer
It can take up to 7 business days from the day you qualified for your Lifetime Platinum status to be picked up by the system.
Starwood / Marriott merger
Q : What will happen to my Lifetime Status when the programs merge together in the future?
A : Rest assured we will always recognize your Lifetime Status, whether it is today in your earned program or in the future with a new, combined program.
http://members.marriott.com/faq/#what-will-happen-to-my-lifetime-status-when-the-programs-merge-together-in-the-future
Starwood / Marriott merger
Q : What will happen to my Lifetime Status when the programs merge together in the future?
A : Rest assured we will always recognize your Lifetime Status, whether it is today in your earned program or in the future with a new, combined program.
http://members.marriott.com/faq/#what-will-happen-to-my-lifetime-status-when-the-programs-merge-together-in-the-future
Discussion: SPG Lifetime™ Gold and SPG Lifetime™ Platinum status
Oct 7, 2018, 11:45 pm
#2176
Join Date: Feb 2009
Location: DEN
Programs: Hyatt Globalist, Bonvoy Titanium, CX DM, SQ Gold
Posts: 1,607
I've recently noted that as a legacy SPG member, my Lifetime Gold status has been properly updated in the new program. It was incorrectly showing Lifetime SIlver for the past few weeks.
That said, when looking at the details I see that my "Member Since" status reflect my years as a Marriott member (2013) but not as an SPG member (2010). I don't remember reading if this was normal or not (I dont't think it is...)
Has anyone else noticed this?
That said, when looking at the details I see that my "Member Since" status reflect my years as a Marriott member (2013) but not as an SPG member (2010). I don't remember reading if this was normal or not (I dont't think it is...)
Has anyone else noticed this?
Oct 8, 2018, 11:01 am
#2177
Join Date: Jan 2011
Location: BNA
Programs: DL PM, SPG Plat
Posts: 49
My understanding is that we have until the end of the calendar year to qualify for lifetime tiers under the old SPG rules. Has anyone that qualified for lifetime tiers post-merger had success getting things mapped correctly? I crossed 250 lifetime nights last month (all SPG properties) and under the old rules should be Lifetime Gold but when my account updated it only shows Lifetime Silver. I'm hesitant to reach out just yet as I know it might be hard to explain and my current status supersedes the lifetime status anyway. But it would be nice to get it sorted out for the future!
Oct 8, 2018, 11:33 am
#2178
Join Date: Aug 2007
Location: London, United Kingdom
Programs: BA Lifetime Gold;BA GGL; hhonors lifetime diamond; Marriott lt Gold; IH Plat Amb; Amex Centurion
Posts: 4,738
My understanding is that we have until the end of the calendar year to qualify for lifetime tiers under the old SPG rules. Has anyone that qualified for lifetime tiers post-merger had success getting things mapped correctly? I crossed 250 lifetime nights last month (all SPG properties) and under the old rules should be Lifetime Gold but when my account updated it only shows Lifetime Silver. I'm hesitant to reach out just yet as I know it might be hard to explain and my current status supersedes the lifetime status anyway. But it would be nice to get it sorted out for the future!
Oct 8, 2018, 12:46 pm
#2179
Join Date: May 2006
Location: Toronto
Programs: HGP Globalist, SPG P100, Hilton Dia
Posts: 425
My understanding is that we have until the end of the calendar year to qualify for lifetime tiers under the old SPG rules. Has anyone that qualified for lifetime tiers post-merger had success getting things mapped correctly? I crossed 250 lifetime nights last month (all SPG properties) and under the old rules should be Lifetime Gold but when my account updated it only shows Lifetime Silver. I'm hesitant to reach out just yet as I know it might be hard to explain and my current status supersedes the lifetime status anyway. But it would be nice to get it sorted out for the future!
Oct 8, 2018, 4:16 pm
#2180
Join Date: Jan 2011
Location: BNA
Programs: DL PM, SPG Plat
Posts: 49
Thanks for asking/answering my question too! I just crossed the legacy SPG lifetime gold milestone last week. but only status only changed to lifetime silver.... Guess I will have to wait even longer than you two... By the way, did you get any email regarding this achievement?
Oct 8, 2018, 9:48 pm
#2181
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan 35K, Alaska MVP, Marriott Titanium / Lifetime Platinum, Hertz President's Circle
Posts: 4,609
I think this is supposed to roll over at the end of this calendar year.
I would interpret this to mean you won't get official recognition of lifetime gold benefits until it's recognized in the system.
Not saying this is right, just when they are going to recognize qualification under the legacy rules.
I would interpret this to mean you won't get official recognition of lifetime gold benefits until it's recognized in the system.
Not saying this is right, just when they are going to recognize qualification under the legacy rules.
Oct 9, 2018, 7:35 am
#2182
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
I actually joined Marriott in 2000, but my join date shows the Starwood 2005. I don't really care because I chose the new number.
Oct 9, 2018, 8:16 am
#2183
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Yes, the current system is programmed to follow current rules for status (why write code only good for a few months if you don't have to). So if you cross current tiers your status will change. If you cross any of the legacy tiers, your status will change with the sweep in January. Do keep good notes/screenshots to support your case should the January sweep not result in what you expect.
Oct 9, 2018, 8:32 am
#2184
Join Date: Jul 2013
Programs: Marriott Tit, Hyatt Diamond, AA EXP, UA Silver, IHG Plat
Posts: 427
I had below 250 nights with SPG (about 238), but above 250 when the programs merged. The phone agent just told me I am thus lifetime Gold. This is not consistent with what I have read regarding the 250 nights. I am going to call back, but has anyone heard anything similar?
Oct 9, 2018, 8:42 am
#2185
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I had below 250 nights with SPG (about 238), but above 250 when the programs merged. The phone agent just told me I am thus lifetime Gold. This is not consistent with what I have read regarding the 250 nights. I am going to call back, but has anyone heard anything similar?
Oct 9, 2018, 11:07 am
#2186
Join Date: Jul 2013
Programs: Marriott Tit, Hyatt Diamond, AA EXP, UA Silver, IHG Plat
Posts: 427
The CSR is wrong. According to https://members.marriott.com/benefits/ you need 400 LT nights to make LTG. If you get "about" 12 more nights in SPG properties, then you should make LTG after they do the sweep in January. With all the reports of issues getting through to agents on the phone, save yourself some time and free up some resources for those that need to conduct business. Unfortunately, anything said by a CSR is pretty much unenforceable as they will just say too bad, they were wrong.
Do you know of a way to calculate how many nights I need to meet the previous program's threshold now that I have combined my accounts and cannot see how many SPG only nights I have?
Edit: I took a screenshot pre-merger that shows my nights. I will go off that. I called and 5 agents could not tell me the number. However, the last agent said because I merged accounts it’s now IMPOSSIBLE to obtain LTG under the old rules. *sigh*
Last edited by drewp123; Oct 9, 2018 at 2:37 pm
Oct 10, 2018, 5:56 am
#2187
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I appreciate your concern for my time and the call center's resources. However, it is important I get this right.
Do you know of a way to calculate how many nights I need to meet the previous program's threshold now that I have combined my accounts and cannot see how many SPG only nights I have?
Edit: I took a screenshot pre-merger that shows my nights. I will go off that. I called and 5 agents could not tell me the number. However, the last agent said because I merged accounts it’s now IMPOSSIBLE to obtain LTG under the old rules. *sigh*
What you were told by that CSR is contrary to what we've been told since before the merger. I'm not surprised either. By telling you it isn't possible they don't have to do the work to find the data you're asking for. Even they don't have a view that separate legacy stays and I doubt the MR CSRs don't have a clue what the tiers required.
Oct 11, 2018, 6:31 am
#2188
Join Date: Jul 2009
Posts: 612
I'm glad to know I am not the only one. Unfortunately in my case, the change in date does concern me as I am targetting LTP (not LTPP) in the next few years. I will lose three years of qualifying if this is not corrected. Given the numerous system issues, is it better to wait to address with Marriott? Everyone seems to be saying wait until January.
Last edited by illico; Oct 11, 2018 at 8:13 am Reason: Incorrect lifetime status
Oct 11, 2018, 7:24 am
#2189
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I'm glad to know I am not the only one. Unfortunately in my case, the change in date does concern me as I am targetting LTPP in the next few years. I will lose three years of qualifying if this is not corrected. Given the numerous system issues, is it better to wait to address with Marriott? Everyone seems to be saying wait until January.