Aug 6, 2017, 4:29 am
Discussion: Plats at 75 nights/year = 4 points per $ and Your24 check-in time
Feb 1, 2012, 4:04 am
#1
Company Representative - Starwood
Original Poster
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Discussion: Plats at 75 nights/year = 4 points per $ and Your24 check-in time
Dear members,
Platinum members who reach 75 nights in a calendar year will receive 4 Starpoints per eligible dollar earned, plus receive access to Your24, a new benefit which allows members to choose their check in time. For example, if you check in at 9 pm, you can stay until 9 pm day of departure.
The following can be found on our official website: spg.com/morepower
New! Starting March 1
SPG 75 Nights Benefits
Four. It’s the new three. Complete 75 eligible nights in a calendar year and earn four Starpoints® for every eligible U.S. dollar spent. That’s the richest elite benefit in the industry — and a 100% bonus over Preferred membership.
Time on your side. Also get access to our new Your24™ benefit, which allows you the flexibility to choose your check in time. For example, if you check in at 9 p.m., check out at 9 p.m.
This thread is created for further discussions.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Platinum members who reach 75 nights in a calendar year will receive 4 Starpoints per eligible dollar earned, plus receive access to Your24, a new benefit which allows members to choose their check in time. For example, if you check in at 9 pm, you can stay until 9 pm day of departure.
The following can be found on our official website: spg.com/morepower
New! Starting March 1
SPG 75 Nights Benefits
Four. It’s the new three. Complete 75 eligible nights in a calendar year and earn four Starpoints® for every eligible U.S. dollar spent. That’s the richest elite benefit in the industry — and a 100% bonus over Preferred membership.
Time on your side. Also get access to our new Your24™ benefit, which allows you the flexibility to choose your check in time. For example, if you check in at 9 p.m., check out at 9 p.m.
This thread is created for further discussions.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Feb 1, 2012, 4:08 am
#2
Company Representative - Starwood
Original Poster
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
FAQ at your convenience
1.What is Your24™?
SPG Members who qualify for Your24 can request up to 48 hours prior to arrival any check-in time they like for an upcoming stay. If the request is confirmed, their check-out time will then be at that same time on their departure date. SPG Members checking in between 9 a.m. and 4 pm are still eligible for late checkout. Requests are subject to availability; however, the SPG Member will be informed in advance of check-in whether the hotel can accommodate the request.
2.Who qualifies for Your24?
SPG Platinum Members who reach 75 Eligible Nights with SPG during a calendar year will qualify for the Your24 benefit through the following subsequent calendar year. As soon as an SPG Platinum Member qualifies, he/she can begin making requests.
3.If a member completed 75 or more Eligible Nights in 2011, when can they start requesting the Your24 benefit?
Members who completed 75 or more Eligible Nights in 2011 can start requesting Your24 benefits on March 1, 2012. Members who reach 75 Eligible Nights in 2012 can start requesting Your24 anytime from March 1, 2012.
4.Once I qualify for Your24, how can I request a specific arrival time for an
upcoming stay?
You may contact any of our Customer Contact Centers to make a request as long as it is no later than 3:00 pm (local hotel time) two or more days in advance of arrival.
5.How will I be notified that my check-in time request has been approved?
You will receive an email confirmation if your check-in time has been approved, so please be sure the email address on your account is updated.
6.How often may I use this benefit?
Once you qualify for this benefit, there is no limit to the number of requests. You may request its use on every reservation for the period of time in which you qualify for Your24 benefits.
7.For how many rooms may I use this benefit?
Your24 may only be used for one room, per stay regardless of how many other rooms are booked under the SPG Platinum Member's name for the same stay.
8.Can I request an early check-in and a 4 p.m. late checkout?
If you are requesting an arrival time between 9 a.m. and 4 p.m., you will be eligible to request a 4 p.m. late checkout, subject to availability at resort and conference hotels.
9.Will my room type be guaranteed if my check-in time has been approved?
While we will do our best to accommodate the original room type booked, we cannot guarantee your specific room will be available at early check-in with Your24. In the event the booked room type it is not available for early check-in, we will still honor your early check-in request and provide you with a room and move you to your original room type when it becomes available.
10.Does every Starwood Hotel participate in Your24?
Most SPG Participating Hotels will participate in Your24, however some properties such as vacation ownership properties, do not participate. Please reach out to the Customer Contact Center to confirm whether your destination participates.
11.If a member completed 75 or more Eligible Nights in 2011, when will they start earning 4 Starpoints per dollar?
SPG members who completed 75 or more Eligible Nights in 2011 will start earning 4 Starpoints per dollar on March 1, 2012 and will continue to earn 4 Starpoints at least until February 28, 2013.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
1.What is Your24™?
SPG Members who qualify for Your24 can request up to 48 hours prior to arrival any check-in time they like for an upcoming stay. If the request is confirmed, their check-out time will then be at that same time on their departure date. SPG Members checking in between 9 a.m. and 4 pm are still eligible for late checkout. Requests are subject to availability; however, the SPG Member will be informed in advance of check-in whether the hotel can accommodate the request.
2.Who qualifies for Your24?
SPG Platinum Members who reach 75 Eligible Nights with SPG during a calendar year will qualify for the Your24 benefit through the following subsequent calendar year. As soon as an SPG Platinum Member qualifies, he/she can begin making requests.
3.If a member completed 75 or more Eligible Nights in 2011, when can they start requesting the Your24 benefit?
Members who completed 75 or more Eligible Nights in 2011 can start requesting Your24 benefits on March 1, 2012. Members who reach 75 Eligible Nights in 2012 can start requesting Your24 anytime from March 1, 2012.
4.Once I qualify for Your24, how can I request a specific arrival time for an
upcoming stay?
You may contact any of our Customer Contact Centers to make a request as long as it is no later than 3:00 pm (local hotel time) two or more days in advance of arrival.
5.How will I be notified that my check-in time request has been approved?
You will receive an email confirmation if your check-in time has been approved, so please be sure the email address on your account is updated.
6.How often may I use this benefit?
Once you qualify for this benefit, there is no limit to the number of requests. You may request its use on every reservation for the period of time in which you qualify for Your24 benefits.
7.For how many rooms may I use this benefit?
Your24 may only be used for one room, per stay regardless of how many other rooms are booked under the SPG Platinum Member's name for the same stay.
8.Can I request an early check-in and a 4 p.m. late checkout?
If you are requesting an arrival time between 9 a.m. and 4 p.m., you will be eligible to request a 4 p.m. late checkout, subject to availability at resort and conference hotels.
9.Will my room type be guaranteed if my check-in time has been approved?
While we will do our best to accommodate the original room type booked, we cannot guarantee your specific room will be available at early check-in with Your24. In the event the booked room type it is not available for early check-in, we will still honor your early check-in request and provide you with a room and move you to your original room type when it becomes available.
10.Does every Starwood Hotel participate in Your24?
Most SPG Participating Hotels will participate in Your24, however some properties such as vacation ownership properties, do not participate. Please reach out to the Customer Contact Center to confirm whether your destination participates.
11.If a member completed 75 or more Eligible Nights in 2011, when will they start earning 4 Starpoints per dollar?
SPG members who completed 75 or more Eligible Nights in 2011 will start earning 4 Starpoints per dollar on March 1, 2012 and will continue to earn 4 Starpoints at least until February 28, 2013.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Last edited by Starwood Lurker II; Feb 1, 2012 at 8:26 pm Reason: Date correction; Amended clause 8
Feb 1, 2012, 4:30 am
#3
Join Date: Jul 2010
Location: Korea, USA
Programs: IC Dia RA / Marriott LT Plat / WOH Globalist / Hilton Diamond / OZ Diamond Plus
Posts: 340
FAQ at your convenience
11.If a member completed 75 or more Eligible Nights in 2011, when will they start earning 4 Starpoints per dollar?
SPG members who completed 75 or more Eligible Nights in 2011 will start earning 4 Starpoints per dollar on March 1, 2012 and will continue to earn 4 Starpoints at least until February 28, 2014.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
11.If a member completed 75 or more Eligible Nights in 2011, when will they start earning 4 Starpoints per dollar?
SPG members who completed 75 or more Eligible Nights in 2011 will start earning 4 Starpoints per dollar on March 1, 2012 and will continue to earn 4 Starpoints at least until February 28, 2014.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
Feb 1, 2012, 5:32 am
#4
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
8.Can I request an early check-in and a 4 p.m. late checkout?
If your arrival time is after 9 a.m., you will be eligible to request a late checkout. As always, 4 p.m. late checkouts are subject to availability.
If your arrival time is after 9 a.m., you will be eligible to request a late checkout. As always, 4 p.m. late checkouts are subject to availability.
Feb 1, 2012, 5:34 am
#5
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 1, 2012, 5:50 am
#6
Join Date: Dec 2001
Location: Las Vegas
Programs: DL DM, AA PlatPro, Hilton DM, Hyatt Glob, Marriott Titanium, Hertz PC, National EE
Posts: 1,532
No, but anyone arriving before 9 AM might find it that way.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
I don't like the "As always, 4 p.m. late checkouts are subject to availability." wording.
Feb 1, 2012, 5:51 am
#7
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 1, 2012, 5:52 am
#8
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 1, 2012, 6:29 am
#9
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
Will this be 4 "base" starpoints (instead of 2) per $ after 75 nights, with the elite bonus on top, or will this be 4 starpoints per $ in total including the elite bonus. Thanks!
Feb 1, 2012, 6:31 am
#10
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
This.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 1, 2012, 6:34 am
#11
Moderator: GLBT travelers, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,512
This.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 1, 2012, 6:39 am
#12
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 1, 2012, 6:56 am
#13
Join Date: Jul 2010
Location: Korea, USA
Programs: IC Dia RA / Marriott LT Plat / WOH Globalist / Hilton Diamond / OZ Diamond Plus
Posts: 340
Nice catch. We'll get that one fixed.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 1, 2012, 8:21 am
#14
Join Date: Oct 2005
Location: United Arab Emirates & Arizona, USA
Programs: UA MM/1P, EK Au, QR, TK, Marriott Life Ti, Hilton Dia, IC Dia, Hyatt Glob, Accor Pt, Shangri-La
Posts: 4,521
Why not create a new name for the 75+ night tier?
Feb 1, 2012, 8:42 am
#15
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,166
FAQ at your convenience
1.What is Your24™?
SPG Members who qualify for Your24 can request up to 48 hours prior to arrival any check-in time they like for an upcoming stay. If the request is confirmed, their check-out time will then be at that same time on their departure date. SPG Members checking in between 9 a.m. and 4 pm are still eligible for late checkout. Requests are subject to availability; however, the SPG Member will be informed in advance of check-in whether the hotel can accommodate the request.
1.What is Your24™?
SPG Members who qualify for Your24 can request up to 48 hours prior to arrival any check-in time they like for an upcoming stay. If the request is confirmed, their check-out time will then be at that same time on their departure date. SPG Members checking in between 9 a.m. and 4 pm are still eligible for late checkout. Requests are subject to availability; however, the SPG Member will be informed in advance of check-in whether the hotel can accommodate the request.
