Aug 6, 2017, 4:29 am
Discussion: Plats at 75 nights/year = 4 points per $ and Your24 check-in time
Mar 29, 2017, 5:47 pm
#436
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Or is this published benefit worth nothing as long as hotel keeps rejecting the requests (SPG has no contractual control over the property to enforce and to provide this benefit, given that the request was made per T&C)?
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide, LLC
[email protected]
May 15, 2017, 10:42 am
#437
Join Date: Dec 2009
Location: COS
Programs: UA Gold/1.5MM (several years running now!), Marriott LTTE, Hertz Prez
Posts: 1,899
You start to receive the benefits after you make the threshold. No benefits on the stay that puts you over, just as turning Plat during a stay does not result in any Plat benefits for that stay.
If you were to have two back-to-back reservations and check out/check back in, there might be a chance of the additional point posting for the charges associated with the second reservation, but I wouldn't count on this happening (SPG status doesn't update instantly and your status during a stay is at best what is was when you checked in) or remaining when the two stays are consolidated into one. YMMV.
If you were to have two back-to-back reservations and check out/check back in, there might be a chance of the additional point posting for the charges associated with the second reservation, but I wouldn't count on this happening (SPG status doesn't update instantly and your status during a stay is at best what is was when you checked in) or remaining when the two stays are consolidated into one. YMMV.
Thanks in advance.
May 15, 2017, 12:28 pm
#438
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I wonder if anybody has any experiences/advice to share on this? I will soon cross the 75-night threshold, and it will (naturally) come within the first couple of days of a potentially three-week stay. I'm really not much into hotel hopping, but with the MR Hotel Hopper promo going on, maybe combined with this wrinkle, I should adjust fire at least temporarily...
Thanks in advance.
Thanks in advance.
Aug 6, 2017, 4:23 am
#439
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Can a hotel continue to deny Your24 even though they have availability?
Overall, I've been very happy with Your24 benefit and when I've been denied, I could see that the hotel was quite full.
I've been asking for an early check-in at Sheraton Montazah in Alexandria for several months. I have a points reservation for Aug 9th. Since you can only request Your24 twice per reservation, I keep making a new points reservation and requesting Your24 and I am denied every time usually within a few hours. The reservation is for 3 days from now and there are still rooms available on points. Is the hotel allowed to continue denying Your24? (BTW, I should clarify that there are points reservations available for the previous night, Aug 8.)
Can the Lurkers look into this please?
I've been asking for an early check-in at Sheraton Montazah in Alexandria for several months. I have a points reservation for Aug 9th. Since you can only request Your24 twice per reservation, I keep making a new points reservation and requesting Your24 and I am denied every time usually within a few hours. The reservation is for 3 days from now and there are still rooms available on points. Is the hotel allowed to continue denying Your24? (BTW, I should clarify that there are points reservations available for the previous night, Aug 8.)
Can the Lurkers look into this please?
Aug 7, 2017, 1:00 am
#440
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
Overall, I've been very happy with Your24 benefit and when I've been denied, I could see that the hotel was quite full.
I've been asking for an early check-in at Sheraton Montazah in Alexandria for several months. I have a points reservation for Aug 9th. Since you can only request Your24 twice per reservation, I keep making a new points reservation and requesting Your24 and I am denied every time usually within a few hours. The reservation is for 3 days from now and there are still rooms available on points. Is the hotel allowed to continue denying Your24? (BTW, I should clarify that there are points reservations available for the previous night, Aug 8.)
Can the Lurkers look into this please?
I've been asking for an early check-in at Sheraton Montazah in Alexandria for several months. I have a points reservation for Aug 9th. Since you can only request Your24 twice per reservation, I keep making a new points reservation and requesting Your24 and I am denied every time usually within a few hours. The reservation is for 3 days from now and there are still rooms available on points. Is the hotel allowed to continue denying Your24? (BTW, I should clarify that there are points reservations available for the previous night, Aug 8.)
Can the Lurkers look into this please?
Looks like hotel is running on a high occupancy during this period. I will pm you further details.
Best regards,
Lin Naseem | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Aug 7, 2017, 4:24 am
#441
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,016
Overall, I've been very happy with Your24 benefit and when I've been denied, I could see that the hotel was quite full.
I've been asking for an early check-in at Sheraton Montazah in Alexandria for several months. I have a points reservation for Aug 9th. Since you can only request Your24 twice per reservation, I keep making a new points reservation and requesting Your24 and I am denied every time usually within a few hours. The reservation is for 3 days from now and there are still rooms available on points. Is the hotel allowed to continue denying Your24? (BTW, I should clarify that there are points reservations available for the previous night, Aug 8.)
Can the Lurkers look into this please?
I've been asking for an early check-in at Sheraton Montazah in Alexandria for several months. I have a points reservation for Aug 9th. Since you can only request Your24 twice per reservation, I keep making a new points reservation and requesting Your24 and I am denied every time usually within a few hours. The reservation is for 3 days from now and there are still rooms available on points. Is the hotel allowed to continue denying Your24? (BTW, I should clarify that there are points reservations available for the previous night, Aug 8.)
Can the Lurkers look into this please?
Oct 30, 2017, 10:34 am
#442
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
One thing I've noticed at properties who deny me via the system is that upon arrival I've been checked-in early anyway. Ridiculous that it happens that way, and of course stressful since there is no guarantee. All I'm saying is that being declined is no guarantee they won't check you in early.
Nov 2, 2017, 3:40 pm
#443
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Approved 13 days in advance for Your24 early check in at 1 pm at the StR San Francisco.
Approved 5 days in advance for Your24 early check in at 1 pm at W Los Angeles/Beverly Hills.
Was approved a week ago for Your24 early check in at 2 pm at the Westin San Jose. Arrived at 2 pm today and was checked in no problem. Also got comp Plat upgrade to my usual (and preferred when traveling alone) Studio Suite.
That’s 3/3 on my most recent Your24 requests. My Ambassador submitted them for me, too.
Approved 5 days in advance for Your24 early check in at 1 pm at W Los Angeles/Beverly Hills.
Was approved a week ago for Your24 early check in at 2 pm at the Westin San Jose. Arrived at 2 pm today and was checked in no problem. Also got comp Plat upgrade to my usual (and preferred when traveling alone) Studio Suite.
That’s 3/3 on my most recent Your24 requests. My Ambassador submitted them for me, too.
Nov 2, 2017, 5:06 pm
#444
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Love my 4th point, but Your24 has been useless to me. Anyone else have a better experience?
Nov 2, 2017, 5:31 pm
#445
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,778
Approved 13 days in advance for Your24 early check in at 1 pm at the StR San Francisco.
Approved 5 days in advance for Your24 early check in at 1 pm at W Los Angeles/Beverly Hills.
Was approved a week ago for Your24 early check in at 2 pm at the Westin San Jose. Arrived at 2 pm today and was checked in no problem. Also got comp Plat upgrade to my usual (and preferred when traveling alone) Studio Suite.
That’s 3/3 on my most recent Your24 requests. My Ambassador submitted them for me, too.
Approved 5 days in advance for Your24 early check in at 1 pm at W Los Angeles/Beverly Hills.
Was approved a week ago for Your24 early check in at 2 pm at the Westin San Jose. Arrived at 2 pm today and was checked in no problem. Also got comp Plat upgrade to my usual (and preferred when traveling alone) Studio Suite.
That’s 3/3 on my most recent Your24 requests. My Ambassador submitted them for me, too.
Nov 2, 2017, 11:16 pm
#446
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I would hardly think 1-2pm check ins are the point of Your24. I've never had an issue checking in at these times anywhere without using it, not even in NYC. For me, the value of Your24 is to be able to check in at 8am when I have an early morning check out anyway, or an 11pm check out when you had a late arrival. Sadly, in those cases, I find its more like a 25% chance of success...
Nov 3, 2017, 6:47 am
#447
FlyerTalk Evangelist
Join Date: Apr 2008
Location: LGA/JFK/EWR
Programs: UA 1K1.75MM, Hyatt Globalist, abandoned Marriott LTT (RIP SPG), Hertz PC
Posts: 21,167
Nov 3, 2017, 8:57 am
#448
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,778
I didn't mean it as a criticism - of course for some it's helpful to have a guarateed 1pm check in, but that doesn't require a huge effort from the hotel. An 11pm checkout on the other hand requires the hotel to go the extra mile, which I would then view as a benefit worthy of making it to 75 nights at SPG.
Nov 3, 2017, 9:19 am
#449
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I didn't mean it as a criticism - of course for some it's helpful to have a guarateed 1pm check in, but that doesn't require a huge effort from the hotel. An 11pm checkout on the other hand requires the hotel to go the extra mile, which I would then view as a benefit worthy of making it to 75 nights at SPG.
In the meantime, I suggest that everyone accept that the Your24 benefit is a pretty nice compromise for such a large chain as Starwood.
Nov 3, 2017, 7:01 pm
#450
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
Extra mile, indeed...which is why only very few upscale or luxury hotels have offered such a benefit at all. You’re welcome to try out the Ritz Carlton Charlotte or the Capella or Peninsula hotels which do offer what you seek—but you better be able to afford those.
In the meantime, I suggest that everyone accept that the Your24 benefit is a pretty nice compromise for such a large chain as Starwood.
In the meantime, I suggest that everyone accept that the Your24 benefit is a pretty nice compromise for such a large chain as Starwood.
Also, I've had very good success getting a room whenever I show up. Keeping the room until I'm done is harder, but I feel like it's just as hard to ask for a 8pm checkout vs. use Your24 to get the same.