Dec 31, 2014, 10:04 am
Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year
Aug 30, 2018, 3:44 pm
#3766
Join Date: Nov 2012
Location: ZRH
Programs: QR Gold / M&M FTL / Marriott Bonvoy Titanium
Posts: 650
Sep 24, 2018, 7:35 pm
#3767
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Gold, Carlson Gold, UA*S,
Posts: 1,360
I reached 50 nights with SPG and got my 10 SNA's.
I am now at 100 nights after combining and got the offer to select my gift at reaching 75 nights.
I opted for 5 SNAs.
Shouldn't I now have 15 SNA's in total?
My balance still shows 10!
I am now at 100 nights after combining and got the offer to select my gift at reaching 75 nights.
I opted for 5 SNAs.
Shouldn't I now have 15 SNA's in total?
My balance still shows 10!
Sep 26, 2018, 6:21 am
#3768
Join Date: Sep 2004
Location: New York, NY
Programs: Marriott Bonvoy Lifetime Tit, Hilton Diamond, BA Gold, Carlson Gold, UA*S,
Posts: 1,360
Happy to add that I do now have the full 15 SNAs.
Oct 1, 2018, 8:49 am
#3769
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Just received confirmation that our SNA at the Prince de Galles (award stay) cleared.
That is our first SNA in the Marriott era and it keeps our success-rate record intact.
Oct 1, 2018, 11:51 am
#3770
Join Date: Feb 2010
Posts: 498
Has the time frame for applying SNAs changed? I tried to do so with a reservation at a Marriott for this Friday, but got a message online stating that SNAs could not be added. When I spoke with the Marriott elite line, the agent informed me that the deadline to apply SNAs is T-5 days and because we were at T-4 days, it was too late. This is a property that clearly has suites available for booking (which I understand doesn't necessarily equate to SNA clearance), but I wasn't even allowed to apply them in the first place. My recollection was that, under SPG, we could apply SNAs up to the day before, and in fact I had SNAs clear for reservations booked two or three days out.
Oct 1, 2018, 6:02 pm
#3771
Join Date: Nov 2003
Location: wurtulla,queensland,australia
Programs: hh diamond,Qantas club life,AA EX-explat.SPG plat.
Posts: 1,431
I have been trying to apply returned SNAs to my next booking for over a week.Every time I click on Start the upgrade process up comes a sign in page but it will never sign you in.
Oct 2, 2018, 6:46 am
#3772
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
I get that too and my SNAs were never returned. You'll probably have to call in to apply the SNAs.
Oct 2, 2018, 8:36 pm
#3773
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
Has the time frame for applying SNAs changed? I tried to do so with a reservation at a Marriott for this Friday, but got a message online stating that SNAs could not be added. When I spoke with the Marriott elite line, the agent informed me that the deadline to apply SNAs is T-5 days and because we were at T-4 days, it was too late. This is a property that clearly has suites available for booking (which I understand doesn't necessarily equate to SNA clearance), but I wasn't even allowed to apply them in the first place. My recollection was that, under SPG, we could apply SNAs up to the day before, and in fact I had SNAs clear for reservations booked two or three days out.
To clarify any confusion, SNAs can be requested any time prior to 2PM, hotel time, the day before arrival with a confirmed reservation. However, the system will find a match for a Suite Night Award between 5 days prior to arrival and 2PM on the day prior to arrival.
Best regards,
Siti Shahnas / Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Oct 4, 2018, 4:40 pm
#3774
Join Date: Mar 2011
Location: dca
Programs: Delta Plat, United Silver, Marriott LT Titanium, HHonors Silver, Hertz PC
Posts: 337
Anyone else having issues with applying SNA today?
On my reservation page (on spg site) there is no option to start upgrade process for my latest reservation. Upon calling earlier Im told their system is down and to call back in an hour. Called back 5 hours later and they say no Suite Night Award options available. This seems odd to me as Ive never seen a full service hotel not offer at least a corner room or some other slightly upgraded choice to choose from and in my case the hotel is selling many premium room types, junior suites, regular suites etc.
On my reservation page (on spg site) there is no option to start upgrade process for my latest reservation. Upon calling earlier Im told their system is down and to call back in an hour. Called back 5 hours later and they say no Suite Night Award options available. This seems odd to me as Ive never seen a full service hotel not offer at least a corner room or some other slightly upgraded choice to choose from and in my case the hotel is selling many premium room types, junior suites, regular suites etc.
Oct 7, 2018, 1:08 am
#3775
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
Anyone else having issues with applying SNA today?
On my reservation page (on spg site) there is no option to start upgrade process for my latest reservation. Upon calling earlier Im told their system is down and to call back in an hour. Called back 5 hours later and they say no Suite Night Award options available. This seems odd to me as Ive never seen a full service hotel not offer at least a corner room or some other slightly upgraded choice to choose from and in my case the hotel is selling many premium room types, junior suites, regular suites etc.
On my reservation page (on spg site) there is no option to start upgrade process for my latest reservation. Upon calling earlier Im told their system is down and to call back in an hour. Called back 5 hours later and they say no Suite Night Award options available. This seems odd to me as Ive never seen a full service hotel not offer at least a corner room or some other slightly upgraded choice to choose from and in my case the hotel is selling many premium room types, junior suites, regular suites etc.
Oct 13, 2018, 3:41 pm
#3776
Join Date: Mar 2011
Location: dca
Programs: Delta Plat, United Silver, Marriott LT Titanium, HHonors Silver, Hertz PC
Posts: 337
St Regis Aspen. Ive never seen a property not even offer some minor upgraded option, even four points often have corner rooms or something similar as an option. Perhaps this is common though and I have just never come across a situation where properties are selling premium rooms and suites but not accepting SNA requests.
Oct 13, 2018, 3:58 pm
#3777
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
St Regis Aspen. Ive never seen a property not even offer some minor upgraded option, even four points often have corner rooms or something similar as an option. Perhaps this is common though and I have just never come across a situation where properties are selling premium rooms and suites but not accepting SNA requests.
I also don’t think Four Points have much to do with St Regis.
Oct 14, 2018, 1:54 am
#3778
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
Perhaps they were sold out for some of the time during your stay; you can’t get upgraded to a nicer room if the nicer room isn’t available fo the entirety of your stay. There’s also only 25 total suites among the hotel’s 154 total rooms, and hotels don’t have any obligation to upgrade to their specialty suites. So suite upgrades here obviously are tougher to come by. It’s an extremely high occupancy property, especially during ski season. It’s pretty difficult to offer any upgrade when a hotel is sold out or it has so few rooms and suites.
I also don’t think Four Points have much to do with St Regis.
OP, I would call CS for assistance in applying the SNA.
Oct 14, 2018, 3:47 pm
#3779
Join Date: Mar 2011
Location: dca
Programs: Delta Plat, United Silver, Marriott LT Titanium, HHonors Silver, Hertz PC
Posts: 337
I thought the issue was applying an SNA not confirming an upgrade. OP obviously has a reservation and just wants to apply SNA to it. The system will decide whether SNA is accepted or not but there’s no reason to block it in advance.
OP, I would call CS for assistance in applying the SNA.
This was my first attempt applying a SNA after the merger and I was just trying to get others input if they were seeing other properties refuse to even accept SNA requests on a reservation.
Oct 14, 2018, 5:07 pm
#3780
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,510
Maybe the Lurkers can look into this. I didn’t think a St Regis could “opt out” of the SNA program!