Discussion: 10 Suite Night Awards (SNAs) for Plats with 50 nights in calendar year
#796
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Not that I'm aware of.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
#797
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,728
Not that I'm aware of.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
#798
Join Date: Oct 2006
Location: BUF
Programs: SPG Plt, HHonors Gold, UA Gold, PC Plat, Marriott Gold
Posts: 880
lurker/anyone -
i'm thinking of bidding on an SPG moments package that includes a stay at a SPG hotel... i asked via moments chat if platinum benefits apply to the stay (including the SNA), and they said it does. but i've know ppl have gotten some misinfo sometimes from the chat, so i was curious if this is indeed correct - can SNA be applied to SPG moments staY?
i'm thinking of bidding on an SPG moments package that includes a stay at a SPG hotel... i asked via moments chat if platinum benefits apply to the stay (including the SNA), and they said it does. but i've know ppl have gotten some misinfo sometimes from the chat, so i was curious if this is indeed correct - can SNA be applied to SPG moments staY?
#799
Join Date: Nov 2008
Location: SCL
Programs: UA 1K, LATAM Comodoro, SPG PLT, WOH Globalist, *G, OW Emerald
Posts: 369
^Totally agree. Too many variables in this fake product, "configurable rooms", "manual system", "system glitch", "5 days"...A company like SPG should research more on how to go live with a solid product. This is plat benefit that is just for the catalog to attact innocent customers. I would suggest to drop it and give more points if you reach from plat light to plat medium.
#800
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 30,956
Is there an easy way to determine why suite nights aren't available? I have four pending reservations, and three say suite nights can't be applied. I looked through the "Learn Why" and nothing applies other than the "hotel isn't configured". Seems odd that 3 of 4, Aloft, Westin, and Sheraton, are all not available. And that the only one that is, is a St. Regis.
#801
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,728
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#802
Company Representative - Starwood
Original Poster
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
Is there an easy way to determine why suite nights aren't available? I have four pending reservations, and three say suite nights can't be applied. I looked through the "Learn Why" and nothing applies other than the "hotel isn't configured". Seems odd that 3 of 4, Aloft, Westin, and Sheraton, are all not available. And that the only one that is, is a St. Regis.
The Aloft property does not have any room category that can be considered as a suite.
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
#803
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,728
Question for the Lurkers,
Current SNA's expire at the end of 2013. Can the SNA's be applied for bookings in 2014 before the end of 2013?
Current SNA's expire at the end of 2013. Can the SNA's be applied for bookings in 2014 before the end of 2013?
#804
Company Representative - Starwood
Original Poster
Join Date: Apr 2005
Location: Singapore
Programs: SPG
Posts: 4,002
[email protected]
Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
#805
Join Date: Apr 2007
Location: USA
Programs: 1K 1MM; Bonvoy Ambassador; Nat'l EE; Hertz PC; Hyatt Globalist
Posts: 2,461
A few questions, just to get clarification. I hit 50 nights earlier this year for this year, these suite nights expire at the end of 2013. Do I get an additional 10 at the start of the program year next year as well? If I hit 100 nights, are additional suite nights awarded?
#806
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
A few questions, just to get clarification. I hit 50 nights earlier this year for this year, these suite nights expire at the end of 2013. Do I get an additional 10 at the start of the program year next year as well? If I hit 100 nights, are additional suite nights awarded?
#807
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
#808
Join Date: Sep 2009
Location: Somewhere between YXU and YYZ
Programs: Marriott Lifetime Titanium Hilton Diamond AC*75K
Posts: 617
Has anyone had a SNA not confirm 5 days out but online it appears the upgraded room is available?
I currently have a request in for a two day stay in Hawaii and haven't received a SNA confirmation.
Went through a mock online booking and I can book a suite with the exact description as the SNA request.
The 'system' checks availability each day 5 days out. What time?
Anything I can do?
I currently have a request in for a two day stay in Hawaii and haven't received a SNA confirmation.
Went through a mock online booking and I can book a suite with the exact description as the SNA request.
The 'system' checks availability each day 5 days out. What time?
Anything I can do?
#809
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Send your stay details to the email address below and either Thyetus or myself will pass it along to the appropriate department for review.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
#810
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
This is my understanding as well.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]