BENLEE

How do I check my current SPG membership tier status? ie, I couldn't find it anywhere in the site after I login. It only says "Preferred Guest - Your progress to Platinum : (0) stays to go this year / (0) nights to go this year"

Thanks in advance.

Starwood Lurker

Seems to be right there, no?

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

BENLEE

I mean it doesn't say Regular, Gold or Platinum. And how can I be (0) stays to go this year to reach Platinum? Last year I was only a Regular SPG though I did stay often at starwood properties last year.

DavidAL

The website has been jacked up since Sunday. I think most people's say 0 stays towards Plat, but it's not accurate. Really surprised it hasn't been fixed yet 3 days in.

sdsearch

The answer was already here when you posted your question:

http://www.flyertalk.com/forum/starw...-up-today.html

(The "today" in that thread refers to Sunday, Jan 15, as well as days since. That's how long it's been going on, and that's how long people here have been discussing it!)

Did you really think you were the very first SPG FTer to notice this?

Starwood Lurker

No, but it does say "Preferred", which is the entry level into the program. Regular is not a level of membership in SPG.

That part is a glitch. It was reported from information gathered here on Monday and an incident ticket created to institute and schedule a fix for it. I'm sure that if all it took was a couple of mouse-clicks, it might already be fixed, so it appears to be a bit more involved than that.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

DavidAL

Thanks William for having them look into it! Since I first reported, that means I really do get Plat for life correct?! Just verifying.

Starwood Lurker

Probably not, since no such thing currently exists.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

CPRich

Mine has said 22 to Platinum for a few days. I had 3 stays last week and it's accurately reported 24, 23, 22 as they were posted.

shoreline

what tier status you are is listed directly beside your name as soon as you log in.

it kinda blends in with the background, so I had trouble finding it as well. mine said the same as yours, until I finally noticed that at the top of the page.

BENLEE

No I don't. This is not a forum I usually visit, just to post the question after I search and not turn up anything.

I have looked closely again and still couldn't find it anywhere in my account page whether I am regular or gold ( can't be platinum ). Anyway, doesn't matter. Just thought SPG webpage should make it more clear. Thanks.

shoreline

did you look right above where it tells you how many points you have?
mine does kind of blend in and I noticed the same thing as you; but finally was able to locate the tier status (right upper corner, beside name and above the point total). hope that helps.

jakpot

no problems here, website is tracking stays,nights and my status correctly.

cheers

BENLEE

Look again, still can't find it. Maybe different regions have different login screen. But I would guess the word "Preferred Guest" will just refer to regular SPG, not gold or platinium. In 2011, I recalled I was short of SPG Gold by one night.

Madge Ishen

I've just checked my status online and have been downgraded from Gold to Preferred but I don't know if this is as a result of a glitch on the site or if I should be worried.

So I had an online chat with a Starwoods rep and told her that my Gold status was due to spending on my SPG AmEx and she informed me that she couldn't assist me because she didn't have access to my spending details, so I would have to contact AmEx.

I then telephoned AmEx who were mystified by the downgrade, as my spending more than qualified for my Gold status to be renewed without issue. She telephoned Starwoods on my behalf and was told that the only way to have Gold status was through making the minimum stay quota. She checked with her manager who told her this was incorrect and we both checked the SPG site and clicked through to the AmEx site which clearly states: "Automatic upgrade to SPG Gold Preferred status when you spend £15,000 in purchases on your Card each year". She raised an enquiry about this and advised that I should contact Starwoods.

When I telephoned Starwoods they put me through to a supervisor who stated that Gold via spending needed to be using a Platinum or Centurion card (I thought the Platinum card applied only to US residents?). She referred me to AmEx.

All in all I've wasted over an hour on various holds and am none the wiser. I'm very disappointed in the responses and being passed back and forth.

I'd be grateful if anyone knows what I should do.