Double dip with 1,000 SW points for stays at Sheraton, Four Points, Element and Aloft
Oct 25, 2011, 8:19 pm
#91
Join Date: Sep 1999
Programs: AA EXP, SPG PLT, Hyatt DIA, Hilton GLD
Posts: 974
Did anyone see more than one 1,000 point bonus post to their Southwest account? I had 3 qualifying stay bonuses post to the SPG side (with immediate debit out to SW transfer), but on the Southwest side only one 1,000 point bonus posted. I'm wondering if the sweep caused the other 2 transactions to be incorrectly rejected on the SW side as apparent duplicates.
Oct 25, 2011, 8:44 pm
#92
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Did anyone see more than one 1,000 point bonus post to their Southwest account? I had 3 qualifying stay bonuses post to the SPG side (with immediate debit out to SW transfer), but on the Southwest side only one 1,000 point bonus posted. I'm wondering if the sweep caused the other 2 transactions to be incorrectly rejected on the SW side as apparent duplicates.
Oct 25, 2011, 9:50 pm
#93
Join Date: Dec 2007
Location: SFO
Posts: 4,914
just checked...only one got posted even though SPG shows four in/out transactions to WN.
Oct 26, 2011, 7:38 am
#94
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,139
As I recall, the same thing happened with DL a couple of years ago. Apparently, when receiving multiple "identical" deposits at the same time, their system would accept one, then reject the rest as duplicates.
Oct 26, 2011, 9:14 am
#95
Join Date: Oct 2006
Location: BUF
Programs: SPG Plt, HHonors Gold, UA Gold, PC Plat, Marriott Gold
Posts: 880
Mr. Lurker, is this something that i should follow up with via Southwest, or SPG?
Oct 26, 2011, 10:36 am
#96
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
You will probably all know before I do when that happens, but if I happen to learn it first, I'll come back to update the thread.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Oct 26, 2011, 1:42 pm
#97
Join Date: Oct 2006
Location: BUF
Programs: SPG Plt, HHonors Gold, UA Gold, PC Plat, Marriott Gold
Posts: 880
I've already passed it along to SPG and Southwest and they are working together towards a solution.
You will probably all know before I do when that happens, but if I happen to learn it first, I'll come back to update the thread.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
You will probably all know before I do when that happens, but if I happen to learn it first, I'll come back to update the thread.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
seriously, this is why i love starwood...
Oct 26, 2011, 8:50 pm
#98
Join Date: Mar 2008
Location: PVD
Programs: AA-P, B6, DL, SW, SPG_M-P, AGR-S+
Posts: 289
I've already passed it along to SPG and Southwest and they are working together towards a solution.
You will probably all know before I do when that happens, but if I happen to learn it first, I'll come back to update the thread.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
You will probably all know before I do when that happens, but if I happen to learn it first, I'll come back to update the thread.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
ETA: And this morning when I logged in to the SWA website to check in for a flight, I noticed that a catchup entry for 2,000 points deposited today had posted. Thanks once again for the quick response, William!
Last edited by ImprovGal; Oct 27, 2011 at 4:35 am Reason: updated information
Oct 27, 2011, 6:42 am
#99
Join Date: Aug 2010
Programs: MR LT Titanium, SPG LT Plat & Plat 100, SWA A+ & CP
Posts: 1,093
Good... I thought it was just me. I've got 8-10 SPG stays and only 1000 points showed up. I will keep an eye on it.
Oct 27, 2011, 6:55 am
#100
Join Date: Aug 2009
Location: RDU
Programs: A few
Posts: 5,499
any update for those of us like me who have had several stays but had nothing at all show up?
Oct 27, 2011, 7:33 am
#101
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
I had the situation where I received 1000 points and nothing else despite having multiple stays. I can say this morning that the situation has been fixed in my account. You will receive one post with the remaining amount of points owed for this sweep. I am guessing there will be one more sweep at the end of the promo to credit remaining points to Southwest.
Oct 27, 2011, 10:07 am
#102
Join Date: Aug 2008
Location: YOW
Programs: Aeroplan 25K, Marriott Lifetime Platinum Elite, IHG Gold, Hertz President's Club, VIA Premier
Posts: 283
Oct 27, 2011, 10:11 am
#103
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Oct 27, 2011, 7:08 pm
#104
Join Date: Aug 2008
Location: YOW
Programs: Aeroplan 25K, Marriott Lifetime Platinum Elite, IHG Gold, Hertz President's Club, VIA Premier
Posts: 283
Points Have Posted
Well, the points have posted correctly for my girlfriend, who had 3 stays, so she's showing 3,000 points as a single transaction in her SW Rapid Rewards a/c. I, on the other hand, am showing zilch, unfortunately. So there doesn't seem to be too much consistency going on here...