PROMO: Amex & Facebook: $40 statement credit for $100 Sheraton spend, US cards
Aug 26, 2011, 9:51 am
#166
Join Date: Dec 2010
Posts: 1,310
The best way to contact someone is through the facebook page.
" If this timeframe elapses and the credit doesn't appear, please contact our Link, Like, Love Customer Service Department and they can assist you. You can submit your request by clicking the "Contact Us" link on the bottom of the page on Facebook."
" If this timeframe elapses and the credit doesn't appear, please contact our Link, Like, Love Customer Service Department and they can assist you. You can submit your request by clicking the "Contact Us" link on the bottom of the page on Facebook."
Aug 26, 2011, 9:58 am
#167
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
The best way to contact someone is through the facebook page.
" If this timeframe elapses and the credit doesn't appear, please contact our Link, Like, Love Customer Service Department and they can assist you. You can submit your request by clicking the "Contact Us" link on the bottom of the page on Facebook."
" If this timeframe elapses and the credit doesn't appear, please contact our Link, Like, Love Customer Service Department and they can assist you. You can submit your request by clicking the "Contact Us" link on the bottom of the page on Facebook."
Aug 27, 2011, 2:38 pm
#168
Join Date: Jan 2004
Location: Sol III
Programs: FPC Plat, SPG Gold, HH Diamond, PC Plt Amb
Posts: 1,329
Just received the $40 statement credit for my Westin stay.
Contacted Amex customer service via secured email, and followed up about three times. Finally...
Contacted Amex customer service via secured email, and followed up about three times. Finally...
Aug 27, 2011, 5:22 pm
#169
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
I'm on the phone w/ AMEX right now, and I am still being denied. Their systems say any Sheraton or Westin property NATIONALLY. Their website says "any Sherton or Westin property in NORTH AMERICA" not once, but twice. Last time I checked, Canada was a part of North America, so my purchase w/ my US SPG card should have been valid.
Aug 27, 2011, 8:46 pm
#170
Join Date: Jan 2004
Location: Sol III
Programs: FPC Plat, SPG Gold, HH Diamond, PC Plt Amb
Posts: 1,329
I'm on the phone w/ AMEX right now, and I am still being denied. Their systems say any Sheraton or Westin property NATIONALLY. Their website says "any Sherton or Westin property in NORTH AMERICA" not once, but twice. Last time I checked, Canada was a part of North America, so my purchase w/ my US SPG card should have been valid.
Sep 4, 2011, 10:45 pm
#171
Join Date: Nov 2008
Posts: 643
This is unbelievable! I'm now going thru the same Westin situation (Westin Mt Laurel). I called direct 2 AMEX in which a rep asked me if I'm sure that I signed up 4 the Westin. I replied of course & asked him 2 confirm that I am entitled 2 both bonuses of which he confirmed yes. I will call again in a few days.
Sep 5, 2011, 7:40 pm
#172
Join Date: Nov 2008
Posts: 643
Just solved my issue. The best thing to do is ask 4 a supervisor as soon as a rep answers ( and I did this @ 9:30pm-seems 2 make a diff). He gave me no problem & put me straight thru. The super. gave me no problem as well. Issued the credit & offered 1k pts amid expressing repeatedly how sorry she was that the new promo system wasn't working well. Even offered her ID #.
Sep 6, 2011, 3:04 am
#173
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
Just solved my issue. The best thing to do is ask 4 a supervisor as soon as a rep answers ( and I did this @ 9:30pm-seems 2 make a diff). He gave me no problem & put me straight thru. The super. gave me no problem as well. Issued the credit & offered 1k pts amid expressing repeatedly how sorry she was that the new promo system wasn't working well. Even offered her ID #.
Sep 6, 2011, 11:58 am
#174
Join Date: Nov 2008
Posts: 643
I'm trully glad that u resolved ur issue as well. Sheraton was neve a problem, just the Westin & the supervisor seemed 2 recognize this as if she had to solve many of these issues. +1 when u say that its not worth the problems.
Sep 6, 2011, 12:32 pm
#175
Join Date: Jan 2008
Location: JFK, DCA, BUR, YVR
Programs: AC, AS, BA, DL, HH (D), MR (T/LTP), UA (*S), UScAAre (PLT/1,87MM), WN
Posts: 5,207
