Platinum Preferences pilot program
Jun 17, 2011, 6:04 pm
#1
Original Poster
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
Platinum Preferences pilot program
Didn't see this posted anywhere but I recently got an email about this pilot program where Plat members can take a survey and select certain preferences (floor level, pillows, housekeeping time, favorite drink and snack etc) in all sounds like a nice addition to plat benefits.... unfortunately the website bombs out every time you hit "submit", at first I thought it was maybe their site didn't like my iPad browser but same result on my computer, that said when I clicked on the link from my other computer it had all my selections so seems like they took just lame to get an error on submission
Here's the list of hotels participating in the pilot:
Participating hotels:
- Aloft Charlotte Ballantyne
- Le Méridien Piccadilly, London
- Sheraton Centre Toronto Hotel
- Sheraton Gateway Los Angeles Hotel
- Sheraton Grand Sacramento
- Sheraton Lagos
- Sheraton Pasadena
- Sheraton Skyline Hotel,
London Heathrow
- Sheraton Wild Horse Pass Resort &
Spa, Phoenix
- The Westin Bayshore, Vancouver
- The Westin Diplomat Resort &
Spa, Hollywood
- The Westin Grand Frankfurt
- The Westin Kierland Resort &
Spa, Scottsdale
- The Westin Michigan Avenue, Chicago
- The Westin NY at Times Square
- The Westin Richmond
- The Westin St. Francis
- W Doha
- W Seattle
Here's the list of hotels participating in the pilot:
Participating hotels:
- Aloft Charlotte Ballantyne
- Le Méridien Piccadilly, London
- Sheraton Centre Toronto Hotel
- Sheraton Gateway Los Angeles Hotel
- Sheraton Grand Sacramento
- Sheraton Lagos
- Sheraton Pasadena
- Sheraton Skyline Hotel,
London Heathrow
- Sheraton Wild Horse Pass Resort &
Spa, Phoenix
- The Westin Bayshore, Vancouver
- The Westin Diplomat Resort &
Spa, Hollywood
- The Westin Grand Frankfurt
- The Westin Kierland Resort &
Spa, Scottsdale
- The Westin Michigan Avenue, Chicago
- The Westin NY at Times Square
- The Westin Richmond
- The Westin St. Francis
- W Doha
- W Seattle
Jun 17, 2011, 6:27 pm
#2
A FlyerTalk Posting Legend
Join Date: Apr 2004
Location: GVA (Greater Vancouver Area)
Programs: DREAD Gold; UA 1.035MM; Bonvoy Au-197; PCC Elite+; CCC Elite+; MSC C-12; CWC Au-197; WoH Dis
Posts: 52,136
I've stayed at three of these in the past month, and didn't get anything.
Jun 17, 2011, 6:34 pm
#3
Suspended
Join Date: Feb 2000
Posts: 5,305
I've stayed @ 8 of those.. only a couple with regularity mind you.. never heard about it.
Jun 17, 2011, 6:34 pm
#4
Original Poster
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
Jun 17, 2011, 11:17 pm
#5
Join Date: Feb 2008
Location: Scottsdale, Arizona
Posts: 1,002
link to survey?
Jun 18, 2011, 1:15 am
#6
Original Poster
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
Jun 18, 2011, 3:53 am
#7
Moderator: Asiana & Qantas Frequent Flyer
Join Date: Dec 2006
Location: STR/SYD/SMF
Programs: QF Lifetime SG, LH HON, OZ Lifetime Diamond +, HH Diamond, Marriott Lifetime Platinum
Posts: 14,372
Jun 18, 2011, 8:57 pm
#8
Join Date: Dec 2003
Location: DC|NYC
Programs: UA GS, DL Plat, Marriott Bonvoy LIfetime Titanium/SPG refugee, Hertz Prez, Amtrak Select
Posts: 3,201
Let's hope they execute this better than Marriott. Nice idea in theory but a poor choice if it raises expectations that go unmet.
Jun 18, 2011, 9:27 pm
#9
Join Date: Apr 2011
Programs: hyatt
Posts: 203
stayed in charlotte, but never heard
Jun 18, 2011, 9:38 pm
#10
Suspended
Join Date: Dec 2009
Posts: 3,816
Been Platinum for 10+ years and I got nothing.
Jun 19, 2011, 5:32 am
#11
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,404
Hopefully these requests actually go somewhere other than the notes field in your reservation, perhaps a pop-up screen or a field agents actually see?
I have a couple of standing requests in my profile and when I ask why didn't I get them I'm told "oh, yeah I do see that now in the notes field"
I have a couple of standing requests in my profile and when I ask why didn't I get them I'm told "oh, yeah I do see that now in the notes field"
Jun 19, 2011, 10:07 am
#12
Original Poster
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
Hopefully these requests actually go somewhere other than the notes field in your reservation, perhaps a pop-up screen or a field agents actually see?
I have a couple of standing requests in my profile and when I ask why didn't I get them I'm told "oh, yeah I do see that now in the notes field"
I have a couple of standing requests in my profile and when I ask why didn't I get them I'm told "oh, yeah I do see that now in the notes field"
Jun 19, 2011, 12:04 pm
#13
Suspended
Join Date: Dec 2009
Posts: 3,816
I love SPG but these types of initiatives are not Starwood's strong suit. YMMV.
Jun 20, 2011, 5:43 pm
#14
Original Poster
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
So checked in today, no mention was made about the "preference pilot" but I was on a high floor (as noted) and close to elevator. The room I was originally booked in had to be changed so wasn't surprised that the other items weren't there. Now a few hours after I checked in they just brought me the pillow type requested, as well as slippers (another preference option) so it appears as though it does work....I had kind of hoped to find the drink/snack I listed in the room as well but I had kind of figured that was a stretch goal.
Jun 20, 2011, 7:22 pm
#15
Join Date: Feb 2001
Location: KAVL/Jack of Daniel
Programs: AA 2MM LT PLT, DL DM 2MM, MC LT Titanium, IHG Spire, HY Glbist
Posts: 1,562
All I got was a rock.