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Annual fee retention bonus for Starwood Amex Card

Annual fee retention bonus for Starwood Amex Card

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Old May 9, 18, 7:23 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: margarita girl
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Direct Retention number is following.... 1-800-452-3945 (better success in getting a bonus points)

SPG Personal
---------------
9/12 - 3K points offered with no spending-rubu
9/14 - 7k points $110k annual spend
10/3/14 - 7k points $40k spend
10/6 - $50 statement credit (had $27k of YTD spend)
10/8/14 - 3K points or $25 with very little spend. Took points.
10/27/14 no offer except to close.
10/28/14 - 3K points to keep open ($24k spend)
1/15 - 7k points. This in addition to the 7k points I recived in Aug, so 14k points within 5months. Just asked.
1/27/15 - 7k points or $50 statement credit (~$30k spend)
2/8/15 - 7k points or $50 statement credit
2/10/15- 1k points + 500 if I charge $1000 in next month. Canceled.
2/11/15 - 7k points (~$60k spend)
2/15/15 - 3k points ($20k spend)
2/23/15 - 1K points + 500 if I charge $1000 in next month
2/24/15 - 7k points or $50 statement credit (~$90k spend)
3/6/15 - 3k points
3/12/15 - 3k points...yawn. Might cancel
3/16/15- 7k points or $100 statement credit (over $300K spend)
4/3/15 - 1.5k points or $50 statement credit (less than $2k spent YTD)
5/1/15 - no offer
5/2/15 - $100 statement credit or 7K points. ~50K spend.
5/4/15 - 3k points (>100k spend)
5/5/15 - $50 or 100 points with 1K points w/ $1K spend... lol no thx ($65K spent last year)
5/11/15 - $50 or 500 points + 1K points w/ $1K spend (~$90k spend)
5/26/15 - $50 or 500 points + 1K points w/ $1K spend in 90 days (~$30k spend)
5/30/15 - $100 statement credit or 7K points. ~10K spend. Took $100.
6/16/15 - Nada. Was told that an offer is only given every other year. I got 7K last year. (~40k spend)
7/8/15 - $10+K spend last year, offers $25 credit or 500 points + 1K points w/ $1k spend. Will HUCA.
7/13/15 - $9K spend in 1st year; offered and took 7K points, still at $65 AF for the year ahead.
8/20/15 - Offered 10K points or $100...chose the points. 250K annual spend.
9/3/15- Offered 7K points or $50 credit, accepted credit, 30K annual spend
9/26/15 - Offered 10K points took it; 3rd year card member; ~40K spend, 3K retention offers previous years
10/17/15 - Offered 10k points or $100. Chose the points. ~30-40k spend. Have had the card for 3 yrs, first time asking for retention. 15yr amex customer.
1/10/16 - Offered 500 points for $1k spend or $25 credit. Took $25 credit. 12 year amex customer, 1st year of SPG card.
2/1/16 - Offered 10k points to keep the card open, no minimum spending requirements $11000 YTD spending in 2015. Accepted 7k points for retention in Oct 2014.
2/18/16 Offered 10k points to keep the card open, no minimum spending requirements. $100k spending in 2015
3/22/16 - Offered $25. $5k spend last year. Did not accept.
4/3/16 - Offered $25 or 7K points. $25K spend last year. Took points. Same as last year as well
5/25/16 - Offered $25 without any spend, or 1.5k points after $1k spend. Took the $25. About $13k of spend in the last year, but only $900 2016 year to date.
6/14 - offered 500 points now and another 1000 after $1k spend. Took the offer. $5k spend last year.
6/14/2016 - Offered $25 or 500 SPG points. Asked for Supervisor - Increased offer to $25 plus 3,000 SPG points with no addl. spend.
6/22/16 - Offered $25 or 1500 points (500 immediate + 1000 additional after spending $1K on the card). Didn't want to deal with supervisor so just took the $25. ~$20K spend on the card in 2015
7/4/16 - Called in January and offered nothing. Called again in July offered 7,000 SPG points on $125k spend
7/7/16- Offered $100 or 10000 points on 140K spend. Took the points.
7/13/16 - Offered $50 or 7,000 SPG points, took the points.
8/3/16 - Offered $50 or 7,000 SPG points on 50K spend, took the points.
8/14/16 - nothing on first call; second call offered 2000 SPG points.
8/16/16 - Offered $50 or 7,000 SPG points, $48K spend, took the points.
8/17/2016- 15 yr customer with typical balances ranging from 20-30K, this year about 7K to date. "Nothing to offer you on yr account" Cancelled
8/25/2016 - No offer. Had card for one year, $3.5k spend.
8/29/16 - 3rd year of the card. $25 credit or 500 Starpoints now and 1000 points after $1k spend in 90 days. Took the points offer and kept the card.
9/7/16 - since 2006, $30-40K spend. $95 annual fee. Offered $100 credit. Took it.
10/17/16 - Roughly $15K annual spend for several years. $95 annual fee. Offered $50 credit or 7K SPG points. Took the points.
10/14/16 - $50k annual spend. $95 fee, offered $100 or 7K SPG points. Took the points
10/27/16 - $10K annual spend. With much difficulty, was eventually offered 1500 pts for spending $1000 in 3 mths. (Had been offered 1000 pts by the Indian call centre a few weeks ago which I was dissatisfied with.)
11/03/16 - $200k spend (MS) - $95 fee. Originally offered $50 but didn't jump on it. Offered $100. Took the money.
12/10/16 - third time calling, offered same deal of either 25 towards fee or 1500 SPG points - 500 now, 1k after spending 1k in 3 months. Took the points option. 20k spend YTD, had retention offer 2 years ago
12/23/2016: ~2.5k spend YTD (mostly AMEX Offers). Offers were $25 or 500 pts now and 1k pts after $1k spend in 3 months. The AF was charged several months ago.
1/22/17- $15K spend. Called retention and offered either $80 statement credit or 7,000 SPG points. Took 2nd option. Amex member since 2012.
4/22/17 - ~60K spend. $100 statement credit or 10K SPG points. Took the points.
4/23/2017 - 10K spend. Called the retention number and they offered 100 or 10K. I took 10K and many thx to all of u here!
5/3/2017 - 53k spend. Offered 10K points and took it
5/11/17 - $100 statement credit or 10k points. Took the points.
5/18/2017 ~30000 spend, offered 100 statement credit or 10000 points
5/18/17 - Nada, $0, zilch for an offer. ~$4k spend in past year and first anniversary.
5/22/17 - ~30k Spend. Offered $100 Statement Credit or 10k Points. Took the Points
6/08/2017 - $15k spend annually and was offered either $100 statement credit or 10k points. Took the points
6/13/2017 - Had card for 14 years. Low spend due to using Chase Reserve. No offers told me pay or cancel. No product change available. UPDATE: Called for past 2 days. Nada. Cancelled. bye bye AmEx, Hello CSR.
6/30/2017 - First anniversary, little spend on the card but a significant portfolio of Amex cards. 10k points.
7/14/17 - spent 20k, got 7k points with $1500 spend in 3 months required. Accepted. Last year got nada but had spent very little.
7/21/17 - Spouse's card; <$3,000 spend in 3rd year; she called in to cancel, they offered $100 credit (no strings); she is keeping the card
8/24/17 - Little spend, usually on Amex offers only. Most spend goes to Biz version. No offers available. Kept the card since I make up for the AF on Amex offers.
9/16/2017 - $20K per year; $50 credit or 10,000 points for $2K spend in 3 months - took latter
9/16/2017 - $6k/yr. 7 yrs holding card. $100 credit no strings. Accepted. Calendar reminder set to cancel next year.
9/18/2017 30 year Amex history, $34K spend, offered and took $95 credit
10/1/2017 13 years with this card, min annual spend for last 2 years, no offer so moved cl to DL Plat AMEX and closed SPG.
10/3/2017 12 year amex history, probably 6 with SPG card, $15-20K annual spend. Annual fee hit account back in June but forgot to call until today. Offered 7K bonus points for $1000 in spend over 90 days. Accepted
10/10/2017 Offered 10K SPG points for $3k spend over 3 months. Offer accepted!
10/13/2017 Offered 10K SPG points for $3k spend over 3 months. Original offer by SPG and Accepted. Took me less than 5 minutes.
10/26/17 Offered $100 credit for $2500 spend in next three months and declined! Fee isn't until early January so didn't have much leverage. Said if you offer me a point deal I'd commit to the spend, but no dice. Will call back when annual fee hits.
12/22/17 30-year member. $10k spend. Offered $100 credit for $2k spend in 3 months or 10k SPG points for $3k spend in 3 months.
1/17/18: Personal Card. Offered 7000 SPG points for $1,500 spend in 3 months. Took offer.
2/23/2018: 7k points for 1k spend in 90 days. 7.5k annual spend
3/27/2018: 7k points for 1k spend in 90 days. Took offer.
3/30/2018: no retention offer. Got 10k last year, minimal spend since then. Would not allow product change.
4/13/2018: 7k points for $1.5k spend in 3 months
4/20/2018: 7k points for $1k Spend in 1 month. Accepted.
4/26/2018: 7k points for $500 spend in 1 month. Accepted.
4/28/2018: 10k points for $1k spend in 1 month. Accepted.
5/1/2018: 40$ to offset annual fee. Accepted
5/6/2018: 7k points for $500 spend in 1 month. Rejected.
5/9/2018: 7K points for $500 spend in 1 month. Accepted. ($15K spend in 2017)
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SPG Business
---------------
1/19/2015 - $100 Statement credit (didn't ask if points were available) $14k spend
8/6/2015 - $9K spend in 1st year; offered and accepted $50 statement credit.
8/24/2015 - $30k annual spend. 2nd anniversary. Offered 10k points, statement credit was not an option available to me. Took the points.
9/8/2015 - $51k annual spend. 2nd anniversary. No offers at all. I did get a $50 statement credit last year though.
09/20/2015 - $50 statement credit (on $65 card)
9/22/2015- $100 Statement credit. Didn't ask about points. 6K Spend.
9/25/2015 - $5k spend in the first year. No offers. I cancelled.
10/2/2015 - $35K annual spend. 2nd anniversary. Offered $100 statement credit.
10/6/2015 - $8k spend over last 12 months, much of it at Target for Redcard reloads. Offered and accepted $100 statement credit. More details here.
11/30/2015: $15k spend in past year, offered $100 statement credit. Accepted. My AF was a couple months ago and was told there were no offers when I called initially.
12/14/2015 - $100 Statement Credit. $15k spend since 2014 AF, but $0 spend since 9/14/15 when AF hit (90 days ago). I asked how much prorated fee if I cancelled. He said "$71, or I can just give you $100".
6/10/16: No offer. Less than $2k spend in past year.
7/19/16: No offer on first call but $25 statement credit after HUCA. Only 3k in spend in last 12 months. Accepted offer.
8/14/16: no offer on 2 calls. $3000 spend in the last year.
8/28/16: Offered $25 on first call, bringing fee down to $40. Keeping card.
10/10/16: Offered $25 first call by calling # above. Accepted
10/16/16 - Offered $25 first call, same offer HUCA two weeks later. $20k spend YTD. Accepted. (Received $100 offer in 2015 for $14k spend)
10/3116: seldom use this card-was NOT offered any bonus to keep card
11/3/16 - No offer. $135k spend. I'll wait a couple of weeks and try again.
12/10/16: No offer... $60k spend. $95 annual fee was just posted. said they offered me $100 last year, nothing to offer now. will try again in the near future. called again (03/05/2017), spent 70k in 2017 so far, still no offer
1/19/17: No offer after multiple tries. Approx. $10K spend. Closed card
2/8/17 Had card replaced due to fraud January, $35K spend 2016, Fee due March, called about another matter and offered $95 credit and 6K points.
2/28/17: Called twice after $95 fee posted for SPG Biz card. $120k spend in 2016. After several years of getting offers, none were forthcoming. Card closed.
3/5/17: Called retention no in wiki after 2 unsuccessful attempts on regular no. Offered $25 credit and I took it. Had not charged anything the whole year but used Club lounge access many times with family.
4/13/17: first renewal, fee posted - 6k spend prior 12mo - retention line in wiki called - $25 credit offered, closed
4/22/17 - ~10K spend. Called 3x over a couple of weeks, no offers.
5/22/17 - ~20k Spend. Offered $25 Statement Credit. Closed account.
7/21/17 - ~$10k spend. No offers, keeping card since I have the $65 AF still.
7/21/17 - ~$150k spend. Took $50 credit.
8/23/17 - ~$30k spend. Offered $25 credit off of $65 AF. Accepted.
8/30/17: Virtually no spend. No offers. Kept card because of the lounge access benefit.
10/2/17- ~10k Spend. Offered $25 Statement Credit.
10/14/17 - $30K+ spend. No offers. Rep mentioned $25 credit in 2016 is the reason. Canceled card.
10/23/17: Second annual fee posted October 1; paid first year AF in 2016 without requesting a retention offer; ~$10K spend; received $25 statement credit offer; no points offers available
12/22/17 - ~10k Spend. Offered $25 Statement Credit. Rep mentioned no points offer avail, only the $25 statement credit.
4/13/17 - Basically no spend other than what was needed on card open. Overall AmEx member for 18 years, but this card for only one. Offered 10k points for no spend. Took it.
3/13/2018: Offered 10,000 SPG points & accepted. Pts will be posted in 8-12 weeks. Didn't ask for further offers. Card since 2013. $80k spending in 2017, annual fee was charged in September. Last yr received $95 credit.
4/12/2018: 2nd call. Offered 5K SPG points, no minimum spend. No further offers. Accepted. ~20K spend in 2017. Last year no offers, multiple calls.
4/18/2018: AF posted 4/17. 1st call no offer, ~100K spend in first year.
4/26/2018. AF just posted. Essentially no spend over last year. Offered 10K points with no spending requirement. Accepted.
4/27/2018: AF posted 4/26. $8k spend in past year. No offer on first call 4/27. Plan to call again in 2 and 4 weeks (then cancel); will update wiki with results.
4/28/2018: AF Posted 4/13. Minimal spend beyond what was needed to get new account bonus. No offer, card cancelled.
4/28/2018: AF date in Aug; ~40k annual spend (all SPG hotels); offered 5k starpoints + another 5k after 2k in spend within 30 days (Total 10K for 2k spend); accepted, will re-evaluate in Aug
4/28/20218: AF posted 4/17. just called...no offer, closed the card to free up one Amex slot for applying for other cards.
4/30/2018: 10k no requirements
4/30/2018: AF posted 4/20/18, first renewal. Spent $43K in last 12 months. No offer.
5/4/2018 First renewal, minimum spend, no offer.
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Old Jul 27, 11, 2:03 pm
  #61  
 
Join Date: Aug 2010
Posts: 317
Originally Posted by milesmuncher View Post
Mine posted when my next statement closed (was about 2 weeks I think)
Ahh, I see. Thank you. I'll wait till my statement close (in another 2 weeks )
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Old Jul 27, 11, 2:03 pm
  #62  
 
Join Date: Oct 2009
Posts: 103
The mods need to close this thread and merge into the main one.

http://www.flyertalk.com/forum/starw...ex-card-2.html
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Old Jul 27, 11, 2:07 pm
  #63  
 
Join Date: Oct 2009
Posts: 103
If you cancel before the points are posted to Starwood, you lose all the points correct? Any way around this?

I have $3000 in spend on current statement and the $65 fee was also billed. I contacted to cancel and they offer me a $0 and 0 points retention offer, despite my over $20,000 in annual spend. It seems to be an easy decision to cancel if they dont want to retain me.
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Old Jul 27, 11, 2:26 pm
  #64  
 
Join Date: Jun 2010
Location: NYC
Programs: SPG Plat, Emerald Exec., PC Plat, AA, CO, DL, UBS Charter Card, Palladium Card, Amex Plat
Posts: 1,694
TBH, 30k etc. likely isn't high spend on this card. This card is more rewarding in terms of points than Amex Plat/Cent so most educated(about rewards) big spenders use this card primarily over those and just keep those for the benefits.
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Old Jul 27, 11, 5:44 pm
  #65  
 
Join Date: Jan 2005
Programs: Hilton (Gold), Starwood
Posts: 152
I canceled my spg american express today. The rep looked to see if there was anything they could do - lower $65 annual fee, etc... There was nothing. So my account is closed.
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Old Jul 27, 11, 5:46 pm
  #66  
 
Join Date: Jan 2005
Programs: Hilton (Gold), Starwood
Posts: 152
Originally Posted by flyertm View Post
If you cancel before the points are posted to Starwood, you lose all the points correct? Any way around this?

I have $3000 in spend on current statement and the $65 fee was also billed. I contacted to cancel and they offer me a $0 and 0 points retention offer, despite my over $20,000 in annual spend. It seems to be an easy decision to cancel if they dont want to retain me.
I called to cancel today also. No offers available. Account closed.
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Old Jul 27, 11, 6:46 pm
  #67  
Senior Moderator, Moderator: United MileagePlus & FlyerTalk Cares
 
Join Date: Jun 1999
Location: SFO
Programs: UA 1.7 MM/Plat; AS MVP 75K; AA gold; Fairmont & Starwood platinum; Hyatt diamond; Kimpton IC Elite
Posts: 17,248
I've merged this into the larger thread.

l'etoile
Starwood moderator
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Old Jul 27, 11, 9:41 pm
  #68  
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Join Date: Jul 2003
Location: Florida
Posts: 24,839
Originally Posted by flyertm View Post
If you cancel before the points are posted to Starwood, you lose all the points correct? Any way around this?

I have $3000 in spend on current statement and the $65 fee was also billed. I contacted to cancel and they offer me a $0 and 0 points retention offer, despite my over $20,000 in annual spend. It seems to be an easy decision to cancel if they dont want to retain me.
If you are planning to close your card before annual fee billed, you should stop using the card after previous statement closed to avoid situation like that.

Wait till the statement closes and the pts posted. Pay all charges except the annual fee then call to cancel. AMEX would credit back the fee if you cancel within 60 days of the fee is billed.
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Old Jul 27, 11, 9:46 pm
  #69  
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Join Date: Jul 2003
Location: Florida
Posts: 24,839
Originally Posted by mshah View Post
got 5k points. Did any one actually have points posted to the account? I was told a week and it's more then a week already.
Mine posted the next day. Both the 2K pts and later $50 statement credit.
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Old Jul 27, 11, 10:22 pm
  #70  
 
Join Date: Jul 2011
Posts: 101
My anniversary date for my card is July 30th. I spent maybe $20k this past year on the card. I just called Amex and asked for points since they raised the annual fee. Without hesitation the rep on the phone awarded me 3,000 points.

I'm happy with that.

btw, I've only had this card for one year, so I don't think spending history factors in. I would say it's luck of the draw or how nice you are on the phone or in your email.

Last edited by PtsFreak; Jul 27, 11 at 10:31 pm
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Old Jul 28, 11, 9:21 am
  #71  
 
Join Date: Jan 2005
Programs: Hilton (Gold), Starwood
Posts: 152
Originally Posted by PtsFreak View Post
I would say it's luck of the draw or how nice you are on the phone or in your email.
I'd say luck of the draw which really isn't good business practice.

When I called I didn't even ask for anything just said I needed to close the card because of the annual fee. The rep told me everything great about the card and then said "well let me see if there are any things in the computer to help you stay." Or said something similar to that. Put me on hold, and came back saying there was nothing they could do. I've been a card holder I think since 2000 - he even told me how long I'd been a card holder. LOL I was nice as nice can be. Oh well - I like my "fee free" Hilton Am Ex too.
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Old Jul 28, 11, 12:21 pm
  #72  
 
Join Date: Jan 2008
Posts: 413
Originally Posted by PtsFreak View Post
My anniversary date for my card is July 30th. I spent maybe $20k this past year on the card. I just called Amex and asked for points since they raised the annual fee. Without hesitation the rep on the phone awarded me 3,000 points.

I'm happy with that.

btw, I've only had this card for one year, so I don't think spending history factors in. I would say it's luck of the draw or how nice you are on the phone or in your email.
You called before the fee posted or it has already posted?
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Old Jul 29, 11, 12:08 pm
  #73  
 
Join Date: Jul 2010
Programs: AA, DL, SPG, Hyatt
Posts: 313
AMEX is getting STINGY

Seems like AMEX is starting to get really stingy with awarding starpoints for continuing to hold the card. I literally had to speak with a manager's manager (and argue with him) in order to only get 1500 starpoints to continuing holding the card. I asked for more points and he even told me that "this is not a negotiation process." By no means have I been a big spender, but it looks like AMEX is definitely ready to let people cancel without providing incentives to stay onboard
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Old Jul 29, 11, 12:35 pm
  #74  
 
Join Date: Feb 2009
Posts: 3,289
Originally Posted by rionio77 View Post
Seems like AMEX is starting to get really stingy with awarding starpoints for continuing to hold the card. I literally had to speak with a manager's manager (and argue with him) in order to only get 1500 starpoints to continuing holding the card. I asked for more points and he even told me that "this is not a negotiation process." By no means have I been a big spender, but it looks like AMEX is definitely ready to let people cancel without providing incentives to stay onboard
Should Amex have to give a retention bonus??

I don't think that they are stingy at all... they just aren't stupid! If you only spent the required spending to get the bonus... and then a year later you try squeeze out some bonus points by saying you might cancel the card... it's really not worth SPG to give you anything. If you are a big spender and make Amex $$$ there is a reason to keep you around.
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Old Jul 29, 11, 12:39 pm
  #75  
 
Join Date: Feb 2008
Posts: 2,166
Originally Posted by rionio77 View Post
Seems like AMEX is starting to get really stingy with awarding starpoints for continuing to hold the card. I literally had to speak with a manager's manager (and argue with him) in order to only get 1500 starpoints to continuing holding the card. I asked for more points and he even told me that "this is not a negotiation process." By no means have I been a big spender, but it looks like AMEX is definitely ready to let people cancel without providing incentives to stay onboard
Would have been much easier with a more fruitful outcome with a hang up and call back or Secure Message.
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