SPG Amex - Annual Fee for 3,000 points
The new $65 annual fee hit my account today marking year two with my SPG Amex. I figure it couldn't hurt to call and see if I could get anything from customer service as a result of same (saw this tip elsewhere on flyertalk).
When I asked to have the annual fee waived for a second year, I was rejected and told by the customer service rep that he has the same card and cannot get his fee waived either. :td: When I asked if the rep could make the annual fee hurt a little less, he said he may be able to do something and went through my account and usage history. He said I qualified for the max points gift and credited me with 3,000 points. ^ Took less than 5 minutes, and at $.01-$.04 per point the call was worth $30-$120. Guess my annual fee was taken care of. :) |
Good tip. I think I will have to try that when my next annual fee pops up. If you don't mind me asking, what is your usage annually?
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Good to know. That reminds me that I signed up for both the Business and Personal card and have never used the business card (except to get the spend bonus). I should call to cancel it.
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Originally Posted by onlybeef42
(Post 16178464)
The new $65 annual fee hit my account today marking year two with my SPG Amex. I figure it couldn't hurt to call and see if I could get anything from customer service as a result of same (saw this tip elsewhere on flyertalk).
When I asked to have the annual fee waived for a second year, I was rejected and told by the customer service rep that he has the same card and cannot get his fee waived either. :td: When I asked if the rep could make the annual fee hurt a little less, he said he may be able to do something and went through my account and usage history. He said I qualified for the max points gift and credited me with 3,000 points. ^ Took less than 5 minutes, and at $.01-$.04 per point the call was worth $30-$120. Guess my annual fee was taken care of. :) They were like, sure, based on your spend, how about 3k points. Knowing that was worth about 60 bucks, I was cool with it. |
I did the same thing, but was only offered 2,000 points. I told them if you won't give me 3,000 I'm canceling.
Just kidding! Nice to see they appreciate our business. |
pretty cool....good move by amex....
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Just called and asked to get the fee waived or some bonus points. First rep said no. I asked to talk to a supervisor, who immediately offered 5,000 points.
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Is it availaible with Amex in canada?
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I called recently and got a $40 credit towards the $65 fee. Just told them that I had never paid to use a credit card before and that I liked the card (it sounded like he pulled out my spending for the past year to verify)
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Just got 3k too
The rep asked how many points I wanted and I said 3000. He granted this immediately: I suppose I should have asked for 5k.
I wonder what the maximum number of points they'd give would be.... |
Big fat goose egg for me. I have been a member for about 15 years & spoke to a CSA about the $65 fee. She said she couldn't do anything & put me through to a supervisor who promptly shut me down. She gave me some BS about the "banking laws" not allowing them to compensate one person & not another. I told her that I understood that she couldn't refund my $$ but was hoping that she could at least throw a few bonus points my way. NOPE--not going to happen. Her response was basically maybe I should look at a cheaper AMEX card if I didn't like the fee.
If you get a supervisor named Barbie--hang-up. I called the customer service #--should I have called a different one? too late as they probably made notes in my record? |
You can probably call again
I think it's worth calling them back, noting that your friend have getting 3k points, and asking these as a token gesture. If no dice, ask to speak to member retention.
Originally Posted by corky
(Post 16494978)
Big fat goose egg for me. I have been a member for about 15 years & spoke to a CSA about the $65 fee. She said she couldn't do anything & put me through to a supervisor who promptly shut me down. She gave me some BS about the "banking laws" not allowing them to compensate one person & not another. I told her that I understood that she couldn't refund my $$ but was hoping that she could at least throw a few bonus points my way. NOPE--not going to happen. Her response was basically maybe I should look at a cheaper AMEX card if I didn't like the fee.
If you get a supervisor named Barbie--hang-up. I called the customer service #--should I have called a different one? too late as they probably made notes in my record? |
Just called and told the CSA a colleague received 5000 star points due to the increased annual fee. She put me on hold for 3 min and granted the request. I am happy!
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Originally Posted by gwhite216
(Post 16509318)
Just called and told the CSA a colleague received 5000 star points due to the increased annual fee. She put me on hold for 3 min and granted the request. I am happy!
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After being completely shut down the first time, I called back & was only able to squeeze 2000 pts. out of them. She offered me a $10 credit or the points. Better than nothing.
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