SPG Amex - Annual Fee for 3,000 points
#16
Join Date: Sep 1999
Programs: AA EXP, SPG PLT, Hyatt DIA, Hilton GLD
Posts: 974
My renewal fee hit last month. I called and requested they credit the renewal fee. They said they couldn't do this but offered 9,000 SPG points. The points posted in about five days.
#17
Join Date: Aug 2009
Location: Washington DC
Programs: Marriott Platinum, United Gold, Virgin Silver
Posts: 418
9000 points?
Wow, that's a lot of points. How long have you been a member? Do you do a lot of spending on the card?
I wonder if other people could ask for 9k or if its a special benefit.
I wonder if other people could ask for 9k or if its a special benefit.
#18
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,668
#19
FlyerTalk Evangelist
Join Date: Jun 2001
Location: Redondo Beach, Ca
Posts: 30,731
seriously?? 9000 points? Jeez--did you have to negotiate to that number & are you a big spender on the card?
#20
Join Date: Sep 2005
Location: San Francisco, CA
Posts: 82
got offered two thousand points or $10 credit. Do not use the card too much since I stopped traveling. I was seriously considering canceling the card, and this made me stick around for a little longer.
#21
Join Date: Apr 2004
Posts: 97
I was offered $20 reduction in yearly fees (down to $45 as it was last year) as well as 5000 starpoints. No way to get 9000 points, tried it hard however unsuccessful.
#23
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,079
Are you guys calling AMEX at 1-800-926-0143 or SPG at 1-888-625-4988?
The reason I'm asking is that I just called AMEX and the first rep. said she would have to xfer me to the retention dept. Fine. That rep. offered to give me a $25 credit but could not offer ANY extra points. I asked to be xferred to his supervisor. She came on the line and said she had NO authority to add points to my account. It just wasn't possible. She could offer me a small credit but SPG is the only one that can add points. I said "thanks" and hung up.
I'll call again but wanted to make sure who you all are calling. I'm assuming it's AMEX and not SPG. But assuming can be a bad thing.
BTW, I have the Business card. TIA!
The reason I'm asking is that I just called AMEX and the first rep. said she would have to xfer me to the retention dept. Fine. That rep. offered to give me a $25 credit but could not offer ANY extra points. I asked to be xferred to his supervisor. She came on the line and said she had NO authority to add points to my account. It just wasn't possible. She could offer me a small credit but SPG is the only one that can add points. I said "thanks" and hung up.
I'll call again but wanted to make sure who you all are calling. I'm assuming it's AMEX and not SPG. But assuming can be a bad thing.
BTW, I have the Business card. TIA!
#24
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770
I called AMEX, 800-297-1000, to pay my bill. After the agent took care of the payment, I asked about points and was given 3,000 points. Thanks for the thread, or else I'd never have received the 3,000 Goodwill SPG point.
#25
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,079
I don't GET it. I've called the above # & the # on my card & talked to four diff. CSRs. The best I could get was a $20 credit. They all said they did NOT have the ability to add SPG points to my acct. They could only issue a small credit. One super. I spoke to said the same thing. Help me out, please.
#27
Join Date: Oct 2008
Location: SFO, SJC
Programs: UA, AA, AS, Marriott Platinum Elite, Hilton Diamond
Posts: 707
I don't GET it. I've called the above # & the # on my card & talked to four diff. CSRs. The best I could get was a $20 credit. They all said they did NOT have the ability to add SPG points to my acct. They could only issue a small credit. One super. I spoke to said the same thing. Help me out, please.
I'm not a huge spender on the card, but have put maybe $10,000 on the card in the past 11 months or so.
I'll try again tomorrow
#28
Join Date: Jun 2004
Location: Santa Monica, CA
Programs: AA EXP 1MM, UA Silver, HHDmd, MBvLTPLT, PCAmb/Dmd, HYT Dis
Posts: 1,579
I had the same experience canceling my card yesterday. Despite being a cardholder since 99 and spending enough per year to retain Gold status (and then some) since they implemented that benefit, was only offered the $20 credit.
I am not traveling as much as I used to, and the last several years at SPG properties have not really experienced anything special with Gold status -- especially when redeeming my reward nights. So a few months ago I shifted all my spend over to my Costco Amex and Marriott visa in anticipation of canceling the SPG Amex. But I would have kept it if offered any of the combination of offers in this thread (i.e. I was fine with the fee at $30, so anything that basically took it back to that level).
Had a nice long conversation with the CSR (retention I think) about the card and SPG program. Explained my experience with the program lately, feelings about the fee more than doubling, change in travel patterns, and that my other hotel cards come with a free night at renewal. She kept highlighting the 3rd night free at Sheraton as the main benefit of the card!
My issue may have been that I have another Amex that I still spend a fair amount on. In any case, as of today am no longer an SPG Amex cardholder. Will probably reapply in a few years - ends up giving me more benefits overall and in the meantime I will probably look at another Amex product (perhaps a return to Hilton!).
I am not traveling as much as I used to, and the last several years at SPG properties have not really experienced anything special with Gold status -- especially when redeeming my reward nights. So a few months ago I shifted all my spend over to my Costco Amex and Marriott visa in anticipation of canceling the SPG Amex. But I would have kept it if offered any of the combination of offers in this thread (i.e. I was fine with the fee at $30, so anything that basically took it back to that level).
Had a nice long conversation with the CSR (retention I think) about the card and SPG program. Explained my experience with the program lately, feelings about the fee more than doubling, change in travel patterns, and that my other hotel cards come with a free night at renewal. She kept highlighting the 3rd night free at Sheraton as the main benefit of the card!
My issue may have been that I have another Amex that I still spend a fair amount on. In any case, as of today am no longer an SPG Amex cardholder. Will probably reapply in a few years - ends up giving me more benefits overall and in the meantime I will probably look at another Amex product (perhaps a return to Hilton!).
#29
Join Date: May 2004
Posts: 2,438
I don't GET it. I've called the above # & the # on my card & talked to four diff. CSRs. The best I could get was a $20 credit. They all said they did NOT have the ability to add SPG points to my acct. They could only issue a small credit. One super. I spoke to said the same thing. Help me out, please.
#30
Join Date: Jun 2007
Location: JAX
Programs: UA Plat MM, AA Gold MM, Marriott LTT, Hyatt Globalist
Posts: 3,770