Mar 9, 2016, 12:19 pm
Last edit by: controller1
For those with questions regarding the best timing for applying for a Platinum or Gold status match, this is the policy to keep in mind for your individual determination:
Elite Expiration: The Elite Status Challenge entitles members to one full year of elite status, from one renewal period to the next (i.e. the end of February one year to the end of February the next year) and only carries over if they are upgraded on or after March 1st (whereas earning status naturally* gives members elite status for the remainder of the current year, carries over for the entirety of the following year, and expires at the end of February in the third year)
Elite Status Challenge Expiration Example: If a member is upgraded via the challenge on or before February 28th, 2017 they retain status until February 28th, 2018, the following year. If they are upgraded on or after March 1st, 2017 they retain status for the remainder of the year, all of 2018, up until February 28th, 2019.
Elite Expiration: The Elite Status Challenge entitles members to one full year of elite status, from one renewal period to the next (i.e. the end of February one year to the end of February the next year) and only carries over if they are upgraded on or after March 1st (whereas earning status naturally* gives members elite status for the remainder of the current year, carries over for the entirety of the following year, and expires at the end of February in the third year)
Elite Status Challenge Expiration Example: If a member is upgraded via the challenge on or before February 28th, 2017 they retain status until February 28th, 2018, the following year. If they are upgraded on or after March 1st, 2017 they retain status for the remainder of the year, all of 2018, up until February 28th, 2019.
SPG Status Match Request and Challenge Policy : Discussion Master Thread
Oct 18, 2017, 12:45 am
#781
Join Date: Jan 2009
Posts: 1,618
Hi -
My 18 night Challenge was completed last Sunday night. Any word on how long it will take for my status to be upgraded?
My 18 night Challenge was completed last Sunday night. Any word on how long it will take for my status to be upgraded?
Oct 18, 2017, 2:30 am
#782
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
It will take 8 days for your account to be upgraded to Platinum after the 18th eligible night posted to your account. If your account has not upgraded after this time frame, please feel free to contact us and we will look into it for you.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Oct 18, 2017, 4:36 am
#783
Join Date: Aug 2015
Programs: AA PLT PRO, Hilton Diamond, Marriott Plt. Premier
Posts: 587
Hi Orwaid,
It will take 8 days for your account to be upgraded to Platinum after the 18th eligible night posted to your account. If your account has not upgraded after this time frame, please feel free to contact us and we will look into it for you.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
It will take 8 days for your account to be upgraded to Platinum after the 18th eligible night posted to your account. If your account has not upgraded after this time frame, please feel free to contact us and we will look into it for you.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Oct 18, 2017, 10:17 am
#784
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,892
When I did the challenge earlier this year the confirmation email said "your status will be upgraded within 8 days of the final required night posting to your account" (emphasis mine) and in practice I think it only took 4 days. But yes if you are checking out of your 18th night on Friday there is no chance it will post in time for everything to be processed by a Sunday check-in.
Oct 20, 2017, 11:25 am
#785
Join Date: Jan 2009
Posts: 1,618
Hi -
4 days it was. I completed the challenge on Monday, status upgraded today.
4 days it was. I completed the challenge on Monday, status upgraded today.
Nov 14, 2017, 4:53 pm
#786
Join Date: Aug 2015
Programs: AA PLT PRO, Hilton Diamond, Marriott Plt. Premier
Posts: 587
FYI I completed the challenge on a Saturday checkout and was PLT on Sunday morning 
Which was awesome because I checked into another SPG on Sunday for 4 nights.
Which was awesome because I checked into another SPG on Sunday for 4 nights.
Nov 14, 2017, 7:58 pm
#787
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Nov 26, 2017, 7:26 pm
#788
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,462
Apologies is this has been covered already. I am currently on a challenge and have done 4 nights over 2 stays myself, while I booked and paid for another 4 nights for a colleague during the same 2 stays.
My Account Overview on the SPG website reflects this as 8 nights, but when I called SPG to confirmed, they said I had 4 nights only during the period since "it's a promotion for double stay nights" (?). What is the "source of truth" here? Seems weird that any promos would double the amount of eligible nights in my account. This would also suggest that my colleague's nights I paid for didn't count towards my challenge.
Any ideas?
My Account Overview on the SPG website reflects this as 8 nights, but when I called SPG to confirmed, they said I had 4 nights only during the period since "it's a promotion for double stay nights" (?). What is the "source of truth" here? Seems weird that any promos would double the amount of eligible nights in my account. This would also suggest that my colleague's nights I paid for didn't count towards my challenge.
Any ideas?
Nov 27, 2017, 11:38 am
#789
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Apologies is this has been covered already. I am currently on a challenge and have done 4 nights over 2 stays myself, while I booked and paid for another 4 nights for a colleague during the same 2 stays.
My Account Overview on the SPG website reflects this as 8 nights, but when I called SPG to confirmed, they said I had 4 nights only during the period since "it's a promotion for double stay nights" (?). What is the "source of truth" here? Seems weird that any promos would double the amount of eligible nights in my account. This would also suggest that my colleague's nights I paid for didn't count towards my challenge.
Any ideas?
My Account Overview on the SPG website reflects this as 8 nights, but when I called SPG to confirmed, they said I had 4 nights only during the period since "it's a promotion for double stay nights" (?). What is the "source of truth" here? Seems weird that any promos would double the amount of eligible nights in my account. This would also suggest that my colleague's nights I paid for didn't count towards my challenge.
Any ideas?
Nov 27, 2017, 11:46 am
#790
Join Date: Jul 2000
Location: AUH
Posts: 8,265
Multiple rooms (if done correctly) all count towards the challenge. The Lurkers have confirmed this at least once, likely multiple times.
Nov 27, 2017, 7:00 pm
#791
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,462
Thank you both for the responses. Given that the nights for the 2nd room are reflected in my Account Overview, is it safe to assume that they count towards the challenge? Basically my question is -- is the # of nights in the Account Overview the 'source of truth' when it comes to nights eligible towards the challenge, or could the challenge auditors use a different method for calculating the nights?
I don't know it the nights were credited by mistake by the property in question, but I booked both rooms under my profile and paid for both on check-out.
I don't know it the nights were credited by mistake by the property in question, but I booked both rooms under my profile and paid for both on check-out.
Last edited by Kilian Zoll; Nov 27, 2017 at 7:06 pm
Nov 27, 2017, 11:18 pm
#792
Company Representative - Starwood
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Thank you both for the responses. Given that the nights for the 2nd room are reflected in my Account Overview, is it safe to assume that they count towards the challenge? Basically my question is -- is the # of nights in the Account Overview the 'source of truth' when it comes to nights eligible towards the challenge, or could the challenge auditors use a different method for calculating the nights?
I don't know it the nights were credited by mistake by the property in question, but I booked both rooms under my profile and paid for both on check-out.
I don't know it the nights were credited by mistake by the property in question, but I booked both rooms under my profile and paid for both on check-out.
Multiple rooms(up to three rooms) do count towards the challenge, as long as they meet the challenge promotion terms.
It seems the associate referenced the "Stays and Nights Count Double" member exclusive offer. If you registered for this offer, only the original eligible nights count towards the challenge and the bonus nights don't while both would reflect on your account overview.
Saying that, if you could provide your account information to us via private mail here or by email below, we are happy to look into your eligible nights for the challenge.
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Jan 3, 2018, 2:06 am
#793
Join Date: Jan 2018
Location: Milano (Italy)
Programs: Marriott TITANIUM, BWR Dia, IHG, Millemiglia Alitalia
Posts: 486
Points and cash and points stays will count towards the challenge?
thank you!
thank you!
Jan 3, 2018, 2:36 am
#795
Join Date: May 2006
Location: SIN
Programs: KF, MPC, BAEC // Bonvoy, WoH, Honors
Posts: 1,462
Anyone know if the challenge is coming back in 2018?