toomanybooks

Or if they sent a package to your house without letting you know? Might lead to hearing the most terrifying four words in the English language:

"Whose bra is this?"

points_maniac

In my experience hotels are pretty bad about returning lost items, even high-end hotels. They do not seem to have a standard process for lost items in place and it is pretty much luck if you get anything back that you left behind.

The only thing that is worse is leaving something on a plane. Those things will definitely never turn up.

Bottom line is if you leave something behind on your travel, most likely it is gone for good.

colden

A few years ago I left a hand-held GPS unit in a Marriott property in Seattle. I had set it on the windowsill to try and get signal and completely forgot about it. I didn't realize it was gone until I couldn't find it in the car when we were going backpacking, 15 miles down a dirt road. Somewhere along our hike I was able to get cell service as long as I didn't move a foot in any direction (it literally would go from full signal to 0 just by moving my head). I called the hotel and they said they'd go look and call me back. "Great, guess I'm not moving for a while". But sure enough, in about 5 minutes they called back and said they had it. They kept it at the front desk until we were back in Seattle for our flight home.

SOhp101

OK now you're going to make me go insane. I'll end up inspecting the rooms more thoroughly than housekeeping

rachel645

Two weeks ago my coworker left his cell phone charger at the hotel and asked me to pick it up when I went back the next week. The hotel (a Four Points) had a giant box, larger than a milk crate, full of individual cell phone chargers nicely bagged up with the name of the person, room number, and date found. So at least one hotel is trying!

ramalama8

I've found that housekeeping LOVES iPhone chargers. I've left three of four of them, called every single time afterwards, and never once have I recovered it. However, the Sheraton Annapolis was very kind a couple months ago to reimburse the cost of a new one.

SceneStealer7

I left a silver pendant Tiffany's necklace on the sink at the Sheraton Dallas Downtown when I checked out yesterday morning. (I wore pearls instead and forgot to put the other necklace away). I realized at 7am this morning when I went to put my necklace on and it wasn't in my bag, and immediately called back to the Sheraton. They said no one else had stayed in the room and that they would check the room and with housekeeping/lost and found... but did not turn it up. I'm really disappointed! It was completely my fault for not taking it, but it's also disappointing to me that housekeeping would pocket it.

On the plus side, security asked if I had my own insurance for the necklace (nope), collected all my personal info including the price of the necklace, and then said something about how they needed all of that information for when they dealt with insurance. So... does that mean the hotel's insurance will pick it up? I didn't have a lot of time to ask questions when I was speaking with the guy from security, and planned to just ask later when he followed up as promised. However, given that it was partially my fault for leaving the necklace behind, I'm surprised that the hotel's insurance would pick it up. Does anyone know SPG policy?

Starwood Lurker

I'm sorry you lost your necklace, but SPG doesn't have a policy for a situation like this. SPG is a frequent stay program.

The hotel itself might have a policy, however. It seems like they are willing to file a claim on your behalf with their insurance company, but my experience with this type of thing tells me the insurance company will not pay out due to the necklace not being in the care, custody, and control of the hotel.

Regardless, good luck and I hope it turns out otherwise.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

SceneStealer7

I always (incorrectly) use SPG and Starwood interchangeably - oops

Thanks for your insight! Completely understand and again, it was my fault that I left it.