Left Designer Jeans in Room but "Not Found" by Fairfax DC
Mar 18, 2011, 9:08 am
#31
Join Date: Feb 2010
Programs: MR-Amb, Hyatt-Globalist, AA-EXP
Posts: 1,744
I left my cellphone at a hilton a couple of months ago. I realized as I was on my way to the airport. Called immediately and they said they had it and would mail it to me. Great, I thought. I called the next day to confirm, and figured it was a done deal. A week later, still nothing, so I called back. Said they'd have to look into it. The next day, the manager emailed me asking how I'd like it sent (overnight, 2nd day, etc). I opted for 2nd day. Sure enough, it finally arrived 2 days later, about 10 days after my stay. Of course, on my next credit card bill, I see a random charge of $22 from the hilton. You got it - they charged me for the shipping. No indication in the email that they would do so, else I would have chosen a cheaper option. I emailed the manager back twice about that, but no response. I was annoyed.
If they ship it for free, great, but I think you should always go into it expecting to pay.
Mar 18, 2011, 9:49 am
#32
Join Date: Dec 2004
Location: Los Angeles, CA
Posts: 203
Oh dear, this thread is just going to make me more paranoid. I usually do a walkthrough of all the drawers/closets/electrical plugs twice before I check out. Now it's probably going to be at least four times...
Mar 18, 2011, 10:09 am
#33
Join Date: May 2010
Posts: 3,461
I left my cellphone at a hilton a couple of months ago. I realized as I was on my way to the airport. Called immediately and they said they had it and would mail it to me. Great, I thought. I called the next day to confirm, and figured it was a done deal. A week later, still nothing, so I called back. Said they'd have to look into it. The next day, the manager emailed me asking how I'd like it sent (overnight, 2nd day, etc). I opted for 2nd day. Sure enough, it finally arrived 2 days later, about 10 days after my stay. Of course, on my next credit card bill, I see a random charge of $22 from the hilton. You got it - they charged me for the shipping. No indication in the email that they would do so, else I would have chosen a cheaper option. I emailed the manager back twice about that, but no response. I was annoyed.
Why?
Mar 18, 2011, 12:15 pm
#34
Join Date: Jul 2008
Location: CLL
Programs: MS Plat, AOR ninja
Posts: 2,177
I left my kindle in the aloft Charlotte. They were happy to send it back to this platinum member via FedEx overnight (I didn't ask for next-day, just that they send it)...and used the credit card I had on file to cover the charges 
Mar 18, 2011, 12:43 pm
#35
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
You may want to call the concierge at this property and ask them to assist you. Explain your story. I've stayed there several times and have always been impressed with their service!
Mar 18, 2011, 1:31 pm
#36
Suspended
Join Date: Nov 1999
Posts: 24,153
all you guys using the or 
cause the Hotelcharged you to ship it back to you, whats with You guys?! After all you were the ones who left it why should any Hotel pay to send it to you, I always assume it will cost me $$ and if the item can be replaced for less then what I think it will cost to ship then I dont want it sent to me, if the shipping is alot less then the replacement cost then Im 
that Im saving $$ over what it would have cost me to replace it
Once a Quality Motel in Sedona, called to tell me I left my prescription glasses and they will send them to me at their cost. There werent prescription but I liked them so I said thanks and to please send them by the cheapest method as I didnt them ASAP I really wanted the case more then the glasses. Now if the hotel didnt say they were gonna pay for the shipping I would have asked them to hold onto them till I get back there , but no way would I ever expect any hotel to pay the cost of shipping to me something that I left
or cause the Hotelcharged you to ship it back to you, whats with You guys?! After all you were the ones who left it why should any Hotel pay to send it to you, I always assume it will cost me $$ and if the item can be replaced for less then what I think it will cost to ship then I dont want it sent to me, if the shipping is alot less then the replacement cost then Im that Im saving $$ over what it would have cost me to replace itOnce a Quality Motel in Sedona, called to tell me I left my prescription glasses and they will send them to me at their cost. There werent prescription but I liked them so I said thanks and to please send them by the cheapest method as I didnt them ASAP I really wanted the case more then the glasses. Now if the hotel didnt say they were gonna pay for the shipping I would have asked them to hold onto them till I get back there , but no way would I ever expect any hotel to pay the cost of shipping to me something that I left
Mar 18, 2011, 3:11 pm
#37
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
Craz (love the post!):
I'm surprised that those with the
and emoticons haven't also asked us for how much compensation in *wood points they should "demand"!
I'm surprised that those with the
and emoticons haven't also asked us for how much compensation in *wood points they should "demand"!
Mar 18, 2011, 6:01 pm
#38
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
I always do it twice, and on my last stay at the Grosvenor House, I forgot my wife's Iphone charger. I should do it 10 times now.
Mar 18, 2011, 6:02 pm
#39
Join Date: Oct 2006
Programs: LAN, AA, SPG
Posts: 1,965
I must be way out of touch because I haven't heard anyone say "designer jeans" since about 1978!:
Hope they turn up anyway.
:Hope they turn up anyway.
Mar 18, 2011, 6:09 pm
#40
Join Date: Oct 2006
Programs: LAN, AA, SPG
Posts: 1,965
Originally Posted by SOhp101
Oh dear, this thread is just going to make me more paranoid. I usually do a walkthrough of all the drawers/closets/electrical plugs twice before I check out. Now it's probably going to be at least four times...
Don't forget under the bed ---- I do it too!
Oh dear, this thread is just going to make me more paranoid. I usually do a walkthrough of all the drawers/closets/electrical plugs twice before I check out. Now it's probably going to be at least four times...
Don't forget under the bed ---- I do it too!
Mar 18, 2011, 6:17 pm
#41
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I left my cellphone at a hilton a couple of months ago. I realized as I was on my way to the airport. Called immediately and they said they had it and would mail it to me. Great, I thought. I called the next day to confirm, and figured it was a done deal. A week later, still nothing, so I called back. Said they'd have to look into it. The next day, the manager emailed me asking how I'd like it sent (overnight, 2nd day, etc). I opted for 2nd day. Sure enough, it finally arrived 2 days later, about 10 days after my stay. Of course, on my next credit card bill, I see a random charge of $22 from the hilton. You got it - they charged me for the shipping. No indication in the email that they would do so, else I would have chosen a cheaper option. I emailed the manager back twice about that, but no response. I was annoyed.
Mar 18, 2011, 10:20 pm
#42
Join Date: Dec 2006
Programs: Marriott Titanium & Lifetime Platinum, United Platinum, Delta Silver
Posts: 591
Sounds like the non-US hotels provide better service with lost items than US hotels. I left a charge cord and adapter at the Westin Chosun and didn't even realize it once I was back in the US. I received an email from the hotel a couple of days after my stay offering to hold it for me or mail it. I was returning to the hotel 2 weeks later, so I asked them to hold it for me. When I showed up the next time, the adapter was already waiting for me in my room. Excellent service! ^
Mar 19, 2011, 6:59 am
#43
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,039
<snip> Of course, on my next credit card bill, I see a random charge of $22 from the hilton. You got it - they charged me for the shipping. No indication in the email that they would do so, else I would have chosen a cheaper option. I emailed the manager back twice about that, but no response. I was annoyed.
Regards
Mar 19, 2011, 7:13 am
#44
Join Date: Sep 2001
Location: near Nashville, TN USA
Programs: Marriott Bonvoy Lifetime Titanium
Posts: 185
DCFlyer0306 -- That is indeed excellent service!
Mar 19, 2011, 7:34 am
#45
FlyerTalk Evangelist
Join Date: Mar 2001
Location: Fort Worth TX
Programs: Earned status with AA, DL, SPG, HH, Hyatt, Marriott, Seabourn, NCL, National, Hertz...I miss my bed!
Posts: 10,927
The desk clerks said my son should just keep it as he had found it in the room.
I explained that wouldn't be right, that the child who lost it in the sofa was probably wanting it back and that they should contact the previous occupants. They looked at us like we were poor country rubes unused to the "real" world of the big city.
I explained that wouldn't be right, that the child who lost it in the sofa was probably wanting it back and that they should contact the previous occupants. They looked at us like we were poor country rubes unused to the "real" world of the big city.