Left Designer Jeans in Room but "Not Found" by Fairfax DC
Mar 16, 2011, 10:24 pm
#16
Join Date: Aug 2007
Posts: 689
Hotels are simply not responsible for guests who do not take care of their belongings.Some Hotels will work harder than others at providing assistance but at the end of the day YOU need to accept responsibility.
Mar 16, 2011, 10:34 pm
#17
Join Date: Sep 2010
Location: SFO
Posts: 886
Mar 16, 2011, 10:44 pm
#18
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,458
There are several stories here about hotels taking FULL responsibility. If that is important to you, then only patronize those hotels which take responsibility for lost articles.
Mar 16, 2011, 11:57 pm
#19
Join Date: May 2008
Location: Australia
Programs: QF Platinum (OWE)
Posts: 380
It is, and I try to, thankyou. But I would never expect them to take responsibility ie pay for them if they weren't found. I just expect them to take reasonable care.
Mar 17, 2011, 2:51 am
#20
Join Date: Nov 2006
Posts: 1,048
Left a pair of shorts behind at the Sheraton Great Wall in Beijing. After discovering this when I got back to Berkeley, I contacted them via email. They mailed them back to me at their cost (complete with the USD$43 still in the pocket). Excellent service ^
Mar 17, 2011, 7:13 am
#21
Join Date: Mar 2007
Posts: 3,990
While yes, it was ultimately mare0114's responsibility in packing the clothes. mare0114 did contact the hotel immediately and was told they would follow up. A luxury hotel should at least follow up as promised and from what I can gather from the story they had no clue if there was any type of investigation. If it was me, I would file a complaint with corporate and go from there.
The only one we know for sure dropped the ball here is the OP leaving this clothing behind in the first place.
Cheers,
Mar 17, 2011, 7:23 am
#22
Join Date: Apr 2008
Location: Boulder, CO
Programs: SPG Plat, AA Plat, UA Silver, kettle everywhere else
Posts: 363
I'd be shocked if the next guest took them. Jeans aren't exactly universal - odds are VERY low that they would have fit the person, been a style they liked, etc. Ditto for housekeeping wanting them.
Mar 17, 2011, 7:39 am
#23
Join Date: Nov 2010
Location: KSA
Programs: Marriott AMB, Skywards Gold
Posts: 3,737
I'd give them all of my 4 thank you cards if that happened to me.
Mar 17, 2011, 11:03 am
#24
Join Date: Aug 2008
Location: West Texas, Chicago, Dallas
Programs: National Executive, AAdvantage Platinum, SPG Platinum, FPC Platinum, Hyatt Diamond
Posts: 397
If you read the OP's message he/she called back when the hotel did not followup. Like I said ultimately it's the OP's responsibility to pack their own clothes.
Mar 17, 2011, 12:17 pm
#25
Join Date: Jun 2004
Location: Philadelphia
Programs: AA Ex-Plat, Bonvoy Titanium
Posts: 670
I purposely left a shirt in the garbage can at the Quito Sheraton.
I checked out and was about to get into our car when someone came running from the hotel to give me my shirt that I had left.
I couldn't tell him that I was throwing it away, so I just took it and thanked him.
I actually ended up wearing it later in the trip because it was my only semi-clean shirt at that point, so I'm glad he gave it back!
I checked out and was about to get into our car when someone came running from the hotel to give me my shirt that I had left.
I couldn't tell him that I was throwing it away, so I just took it and thanked him.
I actually ended up wearing it later in the trip because it was my only semi-clean shirt at that point, so I'm glad he gave it back!
Mar 17, 2011, 2:06 pm
#26
Join Date: May 2010
Posts: 3,461
A hint for future rants...
Paragraphs are good.
Paragraphs are good.
Mar 17, 2011, 2:24 pm
#27
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,753
Yeah I can definitely see the privacy concern, but I still think an e-mail wouldn't be a huge concern for SPG members, .... I tend to think this is more of a money maker for the hotel who I'm assuming liquidates the property at some point. Or also a money saver since it would take additional staff to make contact and ship the items.
If privacy is the reason, I wish there was an opt-in feature for people that are forgetful like myself.
If privacy is the reason, I wish there was an opt-in feature for people that are forgetful like myself.
Mar 18, 2011, 5:08 am
#28
Join Date: Sep 2001
Location: near Nashville, TN USA
Programs: Marriott Bonvoy Lifetime Titanium
Posts: 185
When we were living in Las Vegas, my mother left her toiletries bag full of Clinique makeup in a hotel bathroom twice. Both times she figured it out by the time we got to the airport and had me call the hotel. Despite repeated calls, neither bag was ever located.
And yes, the 2nd time I picked her up I asked if she had packed her makeup bag. She assured me she had...
Do we assume housekeeping likes Clinique or throws it away?
And yes, the 2nd time I picked her up I asked if she had packed her makeup bag. She assured me she had...
Do we assume housekeeping likes Clinique or throws it away?
Mar 18, 2011, 5:52 am
#29
Join Date: Jul 2003
Location: louisville,ky usa
Programs: Delta Platinum, HH Diamond, , AA Gold, Bonvoy Titaniu
Posts: 619
Many years ago as a FA, I used to stay at the Cosmos and the Ukraine in Moscow. Make up was wildly popular with "housekeeping", stolen with such regularity that I would not leave my make up bag in the bathroom but would hide it instead in a drawer under clothing.
About ten years ago, when the Essex was part of SPG, the FamilyTours was staying in a suite on a five day points stay. My then 8 year old son found a GameBoy in the sofa. It was, at the moment, the hottest toy going and he had been dying for one for months. Nonetheless, he and I walked it down to the front desk to turn it in, figuring some kid was sick over leaving it behind. The desk clerks said my son should just keep it as he had found it in the room.
I explained that wouldn't be right, that the child who lost it in the sofa was probably wanting it back and that they should contact the previous occupants. They looked at us like we were poor country rubes unused to the "real" world of the big city.
Who knows? Maybe one of the desk clerk's kids wound up with a new GameBoy.
SonTours did get one for his birthday a few weeks later.
About ten years ago, when the Essex was part of SPG, the FamilyTours was staying in a suite on a five day points stay. My then 8 year old son found a GameBoy in the sofa. It was, at the moment, the hottest toy going and he had been dying for one for months. Nonetheless, he and I walked it down to the front desk to turn it in, figuring some kid was sick over leaving it behind. The desk clerks said my son should just keep it as he had found it in the room.
I explained that wouldn't be right, that the child who lost it in the sofa was probably wanting it back and that they should contact the previous occupants. They looked at us like we were poor country rubes unused to the "real" world of the big city.
Who knows? Maybe one of the desk clerk's kids wound up with a new GameBoy.
SonTours did get one for his birthday a few weeks later.
Mar 18, 2011, 8:22 am
#30
Join Date: Jun 2007
Location: gggrrrovvveee (ORD)
Programs: UA Pt, Marriott Ti, Hertz PC
Posts: 6,091
I left my cellphone at a hilton a couple of months ago. I realized as I was on my way to the airport. Called immediately and they said they had it and would mail it to me. Great, I thought. I called the next day to confirm, and figured it was a done deal. A week later, still nothing, so I called back. Said they'd have to look into it. The next day, the manager emailed me asking how I'd like it sent (overnight, 2nd day, etc). I opted for 2nd day. Sure enough, it finally arrived 2 days later, about 10 days after my stay. Of course, on my next credit card bill, I see a random charge of $22 from the hilton. You got it - they charged me for the shipping. No indication in the email that they would do so, else I would have chosen a cheaper option. I emailed the manager back twice about that, but no response. I was annoyed.