Last edit by: Oxon Flyer
The Elite Thank You program ended on December 31, 2017. You have until June 30, 2018, to award your Thank You certificates to SPG associates.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
[ENDED 30 June 2018] Elite "Thank You You've Made My Stay" certificates
#481
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 15,958
+1, not aware until I happened to read this thread today. Thread title and wiki updated.
Thinking about how to make sure the 8 certificate that I have on my account don’t go to waste.
I’m assuming it would be OK to email all 8 codes to a valued employee at, say, an annual vacation hotel I won’t be returning to before 30 June 2018 ?
Thinking about how to make sure the 8 certificate that I have on my account don’t go to waste.
I’m assuming it would be OK to email all 8 codes to a valued employee at, say, an annual vacation hotel I won’t be returning to before 30 June 2018 ?
#482
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
#483
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,190
Thanks for the heads up. I just checked and I have eight certificates that expire in June so I've PDF'd them and emailed them to my favourite employee in Bangkok so he can put a heart in the foam of my next breakfast cappuccino.
Unlike others on this thread, I do not consider it a great act of charity, compassion and gratitude to bestow these free certificates on employees because they cost me absolutely nothing and the giving is therefore an empty gesture and the employee knows it. I'm sure they'd prefer, you know, actual money as a appreciative gratuity if that's what the gift is intended to demonstrate.
If the employee is indeed "overworked, underpaid, underappreciated, taken for granted SPG employees" then a certificate got for free by the guest won't impress much (I'm sure there's some coupons in the local paper the can be cut out and handed over too) but a cash gratuity would be highly appreciated.
Unlike others on this thread, I do not consider it a great act of charity, compassion and gratitude to bestow these free certificates on employees because they cost me absolutely nothing and the giving is therefore an empty gesture and the employee knows it. I'm sure they'd prefer, you know, actual money as a appreciative gratuity if that's what the gift is intended to demonstrate.
If the employee is indeed "overworked, underpaid, underappreciated, taken for granted SPG employees" then a certificate got for free by the guest won't impress much (I'm sure there's some coupons in the local paper the can be cut out and handed over too) but a cash gratuity would be highly appreciated.
#484
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,190
+1, not aware until I happened to read this thread today. Thread title and wiki updated.
Thinking about how to make sure the 8 certificate that I have on my account don’t go to waste.
I’m assuming it would be OK to email all 8 codes to a valued employee at, say, an annual vacation hotel I won’t be returning to before 30 June 2018 ?
Thinking about how to make sure the 8 certificate that I have on my account don’t go to waste.
I’m assuming it would be OK to email all 8 codes to a valued employee at, say, an annual vacation hotel I won’t be returning to before 30 June 2018 ?
#485
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
Also we have 5 months still so not like they are going to be gone this week.
#486
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Diamond, GHA Tit, BA Gold, Turkish Elite
Posts: 8,686
Unlike others on this thread, I do not consider it a great act of charity, compassion and gratitude to bestow these free certificates on employees because they cost me absolutely nothing and the giving is therefore an empty gesture and the employee knows it. I'm sure they'd prefer, you know, actual money as a appreciative gratuity if that's what the gift is intended to demonstrate.
#487
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson
Posts: 35,232
Is there maybe a bit cultural bias to this assumption? While I'm sure that everyone would prefer a gold bar rather than a relative stranger giving them something of little value, but in practice the human psyche is programmed to recognize and appreciate it when someone takes time out of their schedule to make an effort to thank someone, especially when it is comes after the event and isn't just a spur of the moment thing.
It really is the thought that counts.
#488
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
Thanks for the heads up. I just checked and I have eight certificates that expire in June so I've PDF'd them and emailed them to my favourite employee in Bangkok so he can put a heart in the foam of my next breakfast cappuccino.
Unlike others on this thread, I do not consider it a great act of charity, compassion and gratitude to bestow these free certificates on employees because they cost me absolutely nothing and the giving is therefore an empty gesture and the employee knows it. I'm sure they'd prefer, you know, actual money as a appreciative gratuity if that's what the gift is intended to demonstrate.
If the employee is indeed "overworked, underpaid, underappreciated, taken for granted SPG employees" then a certificate got for free by the guest won't impress much (I'm sure there's some coupons in the local paper the can be cut out and handed over too) but a cash gratuity would be highly appreciated.
Unlike others on this thread, I do not consider it a great act of charity, compassion and gratitude to bestow these free certificates on employees because they cost me absolutely nothing and the giving is therefore an empty gesture and the employee knows it. I'm sure they'd prefer, you know, actual money as a appreciative gratuity if that's what the gift is intended to demonstrate.
If the employee is indeed "overworked, underpaid, underappreciated, taken for granted SPG employees" then a certificate got for free by the guest won't impress much (I'm sure there's some coupons in the local paper the can be cut out and handed over too) but a cash gratuity would be highly appreciated.
#489
Join Date: Dec 2014
Location: Bangkok
Programs: Marriott Bonvoy Titanium, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,190
Well, that's my point. Giving something that costs nothing and expecting gratitude in my world is an action with no thought, or feeling, or commitment. Everyone knows these things are free.
Give cash. A $10 bill will be more appreciated.
Give cash. A $10 bill will be more appreciated.
#490
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Diamond, GHA Tit, BA Gold, Turkish Elite
Posts: 8,686
Please take a video of you putting this philosophy into practice in Japan and share it with us here! Make sure to insist they take your money...
#491
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 15,958
Many of us would consider that it’s the reflex peeling of a few greenbacks that’s the thoughtless, empty gesture.
#492
Join Date: Aug 2010
Location: Formerly Box 350, Boston Mass, Oh two one three four. Now near Beverly Hills 90210
Programs: Loyal Order of Water Buffalos
Posts: 3,913
Thanks for updating and changing the name of this thread. Just printed out my most recent certificates and will put them in my travel pack and use them before they expire
#493
Join Date: Apr 2005
Location: Upstate NY
Programs: Marriott Ambassador, UA Gold, AA Gold, Delta Silver
Posts: 32
@Starwood Lurker - has there been any discussion on if there will be a replacement recognition program of some kind? It’s both nice and convenient to be able to give these out to helpful employees.
#494
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
@Starwood Lurker - has there been any discussion on if there will be a replacement recognition program of some kind? It’s both nice and convenient to be able to give these out to helpful employees.
At the moment, there are no information on a replacement for Elite Thank You Certificates.
If there is, we're sure these will be announced to eligible members.
Kamal Taufiq
Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Last edited by Starwood Lurker IV; Apr 27, 2018 at 1:39 am
#495
Join Date: Feb 2007
Location: U.S. (sometimes)
Programs: UA 1k 1MM, AA Exec Plat, Hyatt Diamond, SPG Plat, Marriott Plat, Hilton Gold, IHG Plat, Accor ?????
Posts: 1,398
Is there any way to tell whether you've already given a cert to an employee (and they cashed it in)?
I saved all mine to pdf and now just can't remember what I've done with them.
I saved all mine to pdf and now just can't remember what I've done with them.