Jul 3, 2015, 11:42 am
Last edit by: Oxon Flyer
The Elite Thank You program ended on December 31, 2017. You have until June 30, 2018, to award your Thank You certificates to SPG associates.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
[ENDED 30 June 2018] Elite "Thank You You've Made My Stay" certificates
Sep 11, 2017, 1:11 am
#466
Join Date: Aug 2017
Programs: DL DM, Marriott Amb, Hertz PC, Natl EE
Posts: 285
One question I have is that all my current certificates expire on 12/31 of this year. But my platinum membership covers all of 2018 (and then some). So can I request more certificates to give out in early 2018 as I re-earn platinum status for 2019? It just seems strange that the certificate expiration dates do not coincide with the membership status dates.
Dec 14, 2017, 9:43 pm
#467
Join Date: May 2002
Location: Toronto,Ontario,Canada
Posts: 132
Went to reprint my last 2 thank-you certificates. Like last year, they are no longer available and have been replaced by 8 new ones.
There is also this notice:
The Elite Thank You program will end on December 31, 2017. You have until June 30, 2018, to award your Thank You certificates to SPG associates.
There is also this notice:
The Elite Thank You program will end on December 31, 2017. You have until June 30, 2018, to award your Thank You certificates to SPG associates.
Jan 8, 2018, 7:28 am
#468
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Just tried to print my new certificates, and all I am seeing are the certificates that expired on Dec 31. No new ones showing up at all!
Jan 12, 2018, 9:24 pm
#469
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Jan 12, 2018, 9:59 pm
#470
Join Date: Aug 2010
Location: YYZ
Programs: HH Diamond, IHG Platinum, MR Gold, Aeroplan 25K
Posts: 142
As Gold, I have four expiring June 30, 2018
Jan 13, 2018, 10:29 am
#471
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Help from Starwood Lurkers?
I’m embarrassed to say that I’ve never before used any of these certs! But now I do see that I have 8 certs to use before June 30, 2018.
However, when I tried to submit one electronically, t came up with this warning:
What am I doing wrong?
I’d rather present the certs electronically now to make sure I thank the appropriate employees before I see them later again in the year after these expire.
Starwood Lurkers: is there anything you or another Lurker (or my Ambassador) can do to assist me here? Thanks!
However, when I tried to submit one electronically, t came up with this warning:
You must have an employee-level SPG member number to register your certificate. Please contact your Front Office Manager and/or the HR department at your hotel for assistance. If you are a CCC associate, contact your Supervisor.
I’d rather present the certs electronically now to make sure I thank the appropriate employees before I see them later again in the year after these expire.
Starwood Lurkers: is there anything you or another Lurker (or my Ambassador) can do to assist me here? Thanks!
Last edited by bhrubin; Jan 13, 2018 at 10:36 am
Jan 13, 2018, 10:32 am
#472
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
I’m embarrassed to say that I’ve never before used any of these certs! But now I do see that I have 8 certs to use before June 30, 2018.
However, when I tried to submit one electronically, t came up with this warning:
What am I doing wrong?
I’d rather present the certs electronically now to make sure I thank the appropriate employees before I see them later again in the year after these expire.
However, when I tried to submit one electronically, t came up with this warning:
What am I doing wrong?
I’d rather present the certs electronically now to make sure I thank the appropriate employees before I see them later again in the year after these expire.
Jan 13, 2018, 10:38 am
#473
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
I’m embarrassed to say that I’ve never before used any of these certs! But now I do see that I have 8 certs to use before June 30, 2018.
However, when I tried to submit one electronically, t came up with this warning:
What am I doing wrong?
I’d rather present the certs electronically now to make sure I thank the appropriate employees before I see them later again in the year after these expire.[left]
[bStarwood Lurkers: is there anything you or another Lurker (or my Ambassador) can do to assist me here? Thanks!
However, when I tried to submit one electronically, t came up with this warning:
What am I doing wrong?
I’d rather present the certs electronically now to make sure I thank the appropriate employees before I see them later again in the year after these expire.[left]
[bStarwood Lurkers: is there anything you or another Lurker (or my Ambassador) can do to assist me here? Thanks!
Jan 13, 2018, 10:38 am
#474
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I think I understand now. So I can just email my favorite employees I’d like to thank and give them the appropriate code, and then they can submit them electronically to get the cert added to their employee file. Right?
Jan 13, 2018, 10:40 am
#475
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hilton Diamond; Hyatt Explorist; Vistana 5* Elite; Nat'l Exec Elite
Posts: 6,177
Jan 31, 2018, 7:42 pm
#476
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I asked my ambassador to look into it for me, but she gave me a reply regarding my SNAs instead.
Who can fix this for me please?
Feb 1, 2018, 1:44 am
#477
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
Lurkers, I need some help. Logged in to my account again today and all I see are the 2017 certificates that expired on Dec 31/17. I was travelling with another Plat friend so he let me log into his account and he has the 2018 certs. So obviously my account has not been updated.
I asked my ambassador to look into it for me, but she gave me a reply regarding my SNAs instead.
I asked my ambassador to look into it for me, but she gave me a reply regarding my SNAs instead.
Sadly, The Elite Thank You program has ended since December 31, 2017.
Only those members who have earned the Thank You certificates in the 2nd half of 2017, would have until JUNE 2018 to use it.
You may have earned it during the 1st half of 2017.
Kamal Taufiq
Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd
[email protected]
Last edited by Starwood Lurker IV; Feb 1, 2018 at 2:01 am
Feb 1, 2018, 8:08 am
#478
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
How does one "earn" Thank You certs?
Feb 1, 2018, 11:18 am
#479
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
One earns them by re-earning Gold or Platinum status; however, the devil is in the details. If you re-earned elite status before July 1, 2017, then your Elite Thank You certificates expire the same year (December 31, 2017). Only someone who re-earned elite status after June 30, 2017 would be getting any Elite Thank You certificates, which will expire on June 30, 2018.
I hope this helps.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
I hope this helps.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]
Feb 1, 2018, 1:16 pm
#480
Join Date: Mar 2009
Location: Kingdom of Saudi Arabia
Programs: UA-1k, 1mm, Marriott-LT Platinum, Hertz-Presidents Circle
Posts: 6,355
I didn't see any announcement about ending the Thank You certs, but I suspect that this times up with some kind of merging with Marriott on July 1st perhaps? Or clean the books and liabilties or IT system merge?
Loved this feature for the overworked, underpaid, underappreciated, taken for granted SPG employees who have to deal with half the posters on this board! haha)
Loved this feature for the overworked, underpaid, underappreciated, taken for granted SPG employees who have to deal with half the posters on this board! haha)