Jul 3, 2015, 11:42 am
Last edit by: Oxon Flyer
The Elite Thank You program ended on December 31, 2017. You have until June 30, 2018, to award your Thank You certificates to SPG associates.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
[ENDED 30 June 2018] Elite "Thank You You've Made My Stay" certificates
Sep 7, 2011, 10:19 am
#76
Join Date: Jun 2005
Location: SAN
Programs: AS MVP Gold, Marriott Plat, ICH Plat, HH Gold
Posts: 4,381
Sep 7, 2011, 10:33 am
#77
Join Date: Sep 2006
Posts: 524
So let me get this straight. I have to call Starwood for them to snail mail me some thank you cards? I never received any at any point as a Plat over the last few years.
Sep 7, 2011, 10:43 am
#78
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Sep 7, 2011, 3:31 pm
#79
Join Date: Jun 2011
Programs: SPG Platinum, Hyatt Diamond
Posts: 1,134
Also worth noting is something William said a while back about these cards. There are very few opportunities that Starwood employees have to earn loyalty points with SPG promotions. This is one of those opportunities. The award is 500 points per code/card.
Sep 7, 2011, 10:19 pm
#81
Join Date: Jul 2006
Location: TUS
Programs: US Airways CP; SPG P; HHonors S; Delta GM
Posts: 26
I gave one of mine during checkout at the Westin Paris and she knew what they were and was very appreciative. She had provided some great suggestions while I was staying there and actually had checked me in as well. I wondered how many employees actually get to use them.
Sep 8, 2011, 1:42 am
#82
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,648
Sep 8, 2011, 1:53 am
#83
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,520
I gave one to the restaurant manager of the Asian Restaurant, as well as the head Concierge of the Westin Palace Madrid who went above and beyond during the Pope's visit for WYD (which was a nightmare for getting around). The Concierge almost lit up when I gave it to him, and restaurant manager had no idea what it was, so I had to explain it.
Sep 8, 2011, 6:43 am
#84
Join Date: Apr 2005
Programs: AA Exp, Starwood Platinum, Priority Club Platinum RA, Hilton Diamond, Hyatt Diamond
Posts: 318
Sep 8, 2011, 7:07 am
#85
Join Date: Aug 2002
Location: Canada - YYC
Programs: Starwood Plt, Hilton Gold (got it free) AC Elite, Fairmont Plt, Priority Club Plt
Posts: 439
They were not sent in any year except this one. This year's were added to member kits. If your membership card came without them or no membership card arrived or you need extras, CSR's are standing by via email, chat or telephone.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
I have never received this years membership kit or the cards. Gave up calling about a month ago. At that call was told they are running behind this year and to be patient. Got the same basic message each time I tried.
Take care
Sep 8, 2011, 10:04 am
#86
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Sep 8, 2011, 10:32 am
#87
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,734
Does anyone ever use their plastic SPG PLT cards? I've been asked to show mine exactly as many times as I've been asked to show my AA PLT card. Never. I'd be interested to hear the circumstances in which the card was handy/useful/required.
Sep 8, 2011, 3:18 pm
#88
Join Date: Aug 2002
Location: Canada - YYC
Programs: Starwood Plt, Hilton Gold (got it free) AC Elite, Fairmont Plt, Priority Club Plt
Posts: 439
Thanks for your post. I checked and my correct address is on file. The agent I spoke to today advises he will send. Pleased you noticed it was mailed. Have never been told this when I have called in the past. Take care.
Sep 8, 2011, 3:25 pm
#89
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,542
I will email for some - I never got any. Or if I did, I didn't look closely enough in my membership materials. The bartender at my regular Starwood deserves them.
Just wonderin'...what kind of points do the employees get? I assume it's something besides the regular Starpoints that we get...
Just wonderin'...what kind of points do the employees get? I assume it's something besides the regular Starpoints that we get...
Sep 8, 2011, 3:28 pm
#90
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
In this case, 500.Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
