TrojanHorse

Is there a way to request the 500 pt plat amenity that didn't post online? Not via email but through the drop down menu

Globehopper

That's a good idea that the web gurus should offer! Plus the triple points for non receipt of the 500 pts.

mrEzE

My amenity from last week didn't post again. I guess I'm going to have to add it to my schedule to call SPG every Tuesday to get my amenity posted.

Uniter

I'm guessing I'm right at that 10% not posting, too. Though I have to say, last time I called about 4 days or so after a stay and asked why it hadn't posted. The rep told me that they have to wait 7 days to see if it posts, but that she would make a note and check if it's not there after a week and post it manually. True to her word, the rep did a manual posting exactly 7 days after my stay without me having to call back. Good service, I thought.

wth

While I would agree that it was conscientious of the rep to post the amenity without additional prompting, "good service" would've been proper posting in the first place or additional points for your time/trouble having to follow up.

fireworksboy

Before the latest, greatest, newest version of spg.com, you could request missing Plat amenity points online via the "missing credit (or is it points?)" link on the account page. The reason you could do this is that there was a "Comments" field. Unfortunately with the new site, there have deleted the "Comments" field and now we're all screwed because they miss at least 40% of my amenity postings.

3Cforme

There was a separate thread recently re: charges in excess of final invoice amounts. I think double bonus points is an excellent idea to compensate us for having to chase the hotels for missing amenity points and billing 'issues'.

In my last six stays, I have two non-posting Plat amenities and one CC overcharge. That's quite an indictment of the systems used by Starwood.

mikeef

It's worth noting, though, that Marriott's program only pays you if the gift is not offered. If you fill out the amenity ticket and it just doesn't post, you are not entitled to the $100.

FWIW, I have Plat status at Marriott and my wife has Diamond at Hilton. I've had more problems with Marriott amenities not posting than I have had with Starwood (10-15% of the time at Marriott, 10%ish at Starwood). We've never had a problem with Hilton.

Mike

wuhoo

what actually might be a nice improvement is to have it set up as a user profile for platinum amenity -- so that whatever you select is the default, and then you can change it at the hotel if you feel like doing something else. i believe hilton has something similar to this now.

then we wouldnt need to call in, nor have to prompt the hotel front desk newbs about amenities...

Elite VIP

I had 2 recent stays (in past 2 weeks) at different SPG properties and one posted 500 amenity pts and the other only 250 pts. Both properties were aware of my Plat status.

Any ideas why this may be the case?

fireworksboy

Wirelessly posted (BlackBerry7130e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)

Was one of your stays at a Four Points? FP only give 250 starpoints.

Elite VIP

Perhaps I should not admit this, but BOTH stays were at Four Points.

Squzair

Hi,

I just earned Plat anout 2 weeks ago & used my Mastrecard Free Weekend Stay @ the Westin Kuala Lumpur over the weekend.

It sure was sweet, was upgraded to a very nice suite, despite the property being fully sold out. The Middle Eastern guests sure filled up the property.
Service was excellent and food at the restaurants were very enjoyable & delicious!

I just took a look at the Plat Benefits and realize that I did not get any
"Welcome Gift Upon Arrival" and did not find the "Platinum Amenity (500 pts)" listed under the benefits.

So, can I get some help as to how can I get hold of the complete list of benefits for Plat since its missing on SPG.com or am I missing something and should I just call up cust care to get the missing platinum amenity?


Cheers!

Starwood Lurker

Check out the resource thread stickied to the top of the forum. There is a posting there that will tell you everything you need to know concerning Platinum welcome amenities.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide

[email protected]

TrojanHorse

Is it just me or when I used to call to get credit for plat amen pts, did SPG used to post your points (plat amen) right then and there or 24 hours at most?

Now they tell me its five days which seems like a long time to post for something that is or should be just an entry by the CSR