I'm Platinum SPG & having big probs getting Amenity points credited
May 23, 2011, 12:08 pm
#436
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 24, 2011, 10:54 am
#437
In memoriam
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
Years ago I was told by the Platinum desk (and believed it until I read on FT otherwise) that C&P and award stays did not get the amenity. I lost several thousand points because of that. There were a few times since that mistakes were made in my favor so I will call it even on the points. But it still does not compensate me for the many hours I spent following up to get the amenity points posted.
Dec 25, 2011, 5:41 am
#438
Join Date: Sep 2001
Location: Washington, DC
Programs: UA Plat MM, AA Gold, Hyatt Explorist, Hilton Gold, IHG Plat, Marriott Titanium Elite
Posts: 5,015
Has this been fixed? I have had several stays recently (award and revenue) with no incidentals and all posted correctly. If fixed all I can say it is about time. SPG customers have lost so many points and and so much time because of this.
Years ago I was told by the Platinum desk (and believed it until I read on FT otherwise) that C&P and award stays did not get the amenity. I lost several thousand points because of that. There were a few times since that mistakes were made in my favor so I will call it even on the points. But it still does not compensate me for the many hours I spent following up to get the amenity points posted.
Years ago I was told by the Platinum desk (and believed it until I read on FT otherwise) that C&P and award stays did not get the amenity. I lost several thousand points because of that. There were a few times since that mistakes were made in my favor so I will call it even on the points. But it still does not compensate me for the many hours I spent following up to get the amenity points posted.
If fixed, all I can say is thank you, William, and have a very merry Christmas!
Dec 25, 2011, 12:28 pm
#439
In memoriam
Join Date: Feb 2002
Location: Chicago, IL (ORD), Phoenix AZ (PHX)
Programs: UA 1K 1.9MM, Starwood Platinum, a nothing in several others
Posts: 5,176
Really? SPG fixes something and this message is your response on Christmas Eve? Yes, what you say is true, but don't kick the guy in the teeth who is trying to help us, especially during Christmas weekend.
If fixed, all I can say is thank you, William, and have a very merry Christmas!
If fixed, all I can say is thank you, William, and have a very merry Christmas!
Happy holidays to all.
Dec 27, 2011, 10:55 am
#440
Company Representative - Starwood
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Dec 27, 2011, 5:10 pm
#441
Join Date: May 2001
Posts: 4,771
My experience is it is much improved, I don't remember the last time I had to chase the amenity points.